Center for Information-Development Management
Do you need information development help from a group of industry professionals with years of experience in industry best practices? Are you looking for a new way to network with other information developers?
The Center for Information-Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support.
Led by Dr. JoAnn Hackos, an international expert and leader in the management of design, development, and dissemination of information to customers and employees, CIDM
- conducts benchmark studies among member organizations and others in the information development industry
- sponsors information-development and management research
- circulates industry best practices, studies, and other resources through the Best Practices newsletter, the CIDM website, Information Management News, online seminars, annual conferences, and research white papers
- holds three annual conferences to promote networking, best practices, education, and development
An interview with JoAnn Hackos.
DCL and the Center for Information-Development Management Release Results of Survey on Technical Communication Industry Trends
Social media, online platforms, and changing consumer trends are impacting business practices, with time and budget concerns among the major issues.
Read the press release here.
Trends in the Technical Communication Industry 2014
Comparing results from the first annual survey in 2013 to 2014, our biggest surprise, reflecting an emerging industry trend, was the move to HTML publishing. In 2014, 69 percent of respondents reporting publishing content in HTML and delivering the content through a corporate website. In 2013, only 19 percent of respondents reported publishing their content in HTML.
Read the article here.
Incorporating Social Media into a Technical Content Strategy
We wanted to find out more about the advantages social media offers to technical communication teams, the characteristics of successful social media implementations, how to avoid the pitfalls, and the effort that it takes to integrate such a program into an existing organization. So late in 2013, the Center for Information-Development Management (CIDM) conducted a study consisting of a survey, interviews, and a review of social media practices.
Find the full study report here.
CIDM Study of User-Generated Content
In late 2013, the Center for Information-Development Management (CIDM) conducted a survey of the solicitation, management, and incorporation of technical content developed by customers. User-generated content has become increasingly important to corporations who want to take advantage of the knowledge that customers have about their products, particularly knowledge accumulated from actual field implementations.
Find the full study report here.
Developing a Playbook Strategy for Efficient Collaboration
As discussed at CIDM Best Practices Conference 2013, Comtech is building a Playbook repository for CIDM members to collaborate on plays. Our vision is for CIDM members to access the repository to search for plays to download, offer suggestions to improve plays, and adapt plays to a specific organization. The Playbook site currently already has eight plays draftedto view them, please go here. We see the playbook repository as a faster way of creating a common set of plays for collaborating that many members can use.
Read an article about Playbooks here.
Welcome New CIDM MemberFedEx Ground
FedEx Ground is a leading North American provider of ground small-package delivery services, providing service to the U.S. and Canada. FedEx Home Delivery, the industry's first ground service dedicated to residential delivery, is available from FedEx Ground and is backed by a money-back guarantee. FedEx Ground segment financial results include FedEx SmartPost, which specializes in the consolidation and delivery of high volumes of low-weight, less time-sensitive business-to-consumer packages using the U.S. Postal Service for final delivery to any residential address or P.O. Box in the United States.
CIDM's LinkedIn Group is growing exponentially! Join more than 650 members today to take part in informative discussions about our industry.