| Sunday,
September 16 |
| 6:00 PM |
Welcome Reception and Evening
Registration |
| Monday,
September 17 |
7:00 AM |
Breakfast and Morning Registration |
| 8:00 AM |
Introduction by JoAnn
Hackos |
|
8:30 AM |
East Meets West: Managing the Challenges of Communication Across Cultures
Carol Barnum – Southern Polytechnic State University |
| 9:30 AM |
Break |
|
10:00 AM |
Delivery Methods Panel Presentation
Scott Wahl
– Research in Motion, Ltd.
Dave De Yoreo
– Cadence Design Systems, Inc.
Charles Dowdell
– The Raymond Corporation |
| 11:30 AM |
Lunch |
| 1:00 PM |
Transforming Traditional Customer Documentation
Mark Poole,
– Nokia Siemens Networks
|
| 2:00 PM |
A Journey to Metrics: Why and How to Get There
Michel Uyttendaele
– SWIFT SCRL |
| 3:00 PM |
Break |
| 3:30 PM |
Customer Fieldwork in a Training and Documentation Team: A Case Study
Valerie Stoehr – UGS PLM Software |
| 4:30 PM |
Supporting Support
Jeff Kaminski – Ceridian Employer Services
Janet Attar – Cadence Design Systems, Inc.
|
| Tuesday,
September 18 |
| 7:30 AM |
Breakfast |
| 8:30 AM |
Agile Development Panel Presentation
Beth Thomerson
– BMC Software, Inc.
Brenda Horner – Platform Computing Corporation
Melody Locke – BMC Software, Inc.
Julie MacAller – Microsoft Corporation |
| 10:00 AM |
Break |
| 10:30 AM |
Cradle to Grave
Irene Hammerich
- MDS Analytical Technologies
|
| 11:30 AM |
Lunch |
| 1:00 PM |
Open Leadership Discussion |
| 2:00 PM |
Leadership Panel Presentation
Suzanne Sowinska– Microsoft Corporation
Glenn D'Amore – ADP, Inc.
Palmer Pearson – Cadence Design Systems, Inc.
Rosanne Scriffignano – ADP, Inc.
Daphne Walmer – Medtronic CRM |
| 3:30 PM |
Best Practices Showcase |
| 6:00 PM |
Cocktail Reception |
| 7:00 PM |
Best Practices Banquet
Rare Bird Award presentation
Conversing with your Web Site Visitors
Janice (Ginny) Redish
|
| Wednesday,
September 19 |
| 7:30 AM |
Breakfast |
| 8:30 AM |
The Corporate Voice in the World of Wikis
Paul Zimmerman, Craig Tobias, Michele Guthrie, and Neville Fleet –
Cisco Systems, Inc. |
9:30 AM |
Creating a Collaborative Environment Without Losing Control
Ed Hougardy –
The Boeing Company |
| 10:15 AM |
Break |
| 10:30 AM |
Delivering Customer-Centric Documentation with XML, DITA and CMS
Art Kedzierski –
Tellabs, Inc. |
| 11:15 AM |
Leveraging Conditions as Metadata
Monti Lawrence –
Symantec Corporation |
| 12:00 PM |
Birds of a Feather Discussion
Group and Lunch |
| 1:30 PM |
Wrap Up by JoAnn Hackos |
