Welcome, Critical Conversations JoAnn Hackos – Center for Information Management-Development
Critical Conversations with Staff—Choosing Your Words Carefully… Catherine Lyman – Network Appliance, Inc. Colleen Smith – Teradata Corporation
Critical Conversations with Management—Negotiating vs. Building a Vision Chona Shumate – Cymer, Inc.
Critical Conversations with IT Ron Watson– ITT Fluid Technologies
Critical Conversations with Colleagues Jamie Roberts – IBM Corporation Dean Easterlund – John Deere
Useful Metrics for Measuring the Success (or Failure) of Reuse JoAnn Hackos & Bill Hackos – Comtech Services, Inc.
Strategies for Applying a Global Service Model to Content Development Denise Kiser – VMware, Inc. JoCarol Gau– BMC Software, Inc. Renu Bhargava– Juniper Networks
Promoting the Value of Technical Publication by Focusing on Solutions Documentation Helen Shaw & June Loy– Juniper Networks
