News & Events
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JoAnn Hackos to speak at AUGI 2002
AUGI 2002
7th Annual Arbortext Users' Group International (AUGI) conference
May 15-17, 2002, Montreal, Quebec, Canada
For more information about the conference, visit
Arbortext's Web site
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Information Architecture: Maximizing the Return on Your
Content-Management Investment
JoAnn Hackos explains the importance of an Information Model
to maximize the value received from an investment in content
management in her presentation "Information Architecture:
Maximizing the Return on Your Content-Management
Investment."
JoAnn is the keynote speaker at Trisoft's content-management conference,
E-fficiency in Technical Communication. Single Sourcing in a
Multilingual Environment, in Antwerp, Belgium on May 27, 2002. She is also
conducting a workshop on the same theme after the conference on May 28, 2002.
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Upcoming Workshops
The CIDM sponsors the following workshops between April and September 2002.
Sign up now:
Structured Writing
for Single Sourcing
JoAnn Hackos, PhD
April 25-26, 2002, Minneapolis/St. Paul, MN
May 20-21, 2002, Charlotte, NC
You will learn to structure the content you produce so that
you will increase reuse across products, user communities,
delivery media, and other dimensions and so that you will
move easily to an XML authoring environment.
User and Task
Analysis for Information Design
JoAnn Hackos, PhD
May 14-15, 2002, Portsmouth, NH
Bill Hackos, PhD
September 18-19, 2002, Arlington, VA
You will learn how to apply inexpensive usability methods that yield critical
design guidelines, create a user model you can use during the life of the project,
choose the right technique for your time and budget, and stay focused on users'
issues.
Structuring
Information for Online Success
Henry Korman, RA
June 11-12, 2002, Jacksonville, FL
August 5-6, 2002, St. Paul, MN
In this seminar, you will examine how to use the analysis and design of structure
to make sense of the online experience, from the World Wide Web to online help and
documents of all types.
Developing a Strategy
for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD
June 18-19, 2002, Portland, OR
This seminar will show you how to put the principles of
minimalism into practice so that you can create concise
documents that attract and support the aims of learners.
Developing a Single-Source
Strategy for XML Authoring, Content Management, and Dynamic Web Delivery
JoAnn Hackos, PhD and Tina Hedlund
June 24-26, 2002, at Arbortext in Ann Arbor, MI
Special three day, interactive, hands-on workshop that includes the complete
Single-Sourcing seminar in addition to the opportunity to use the co-host's XML
editor, Epic Editor, and the content-management system, Documentum.
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Content Management—The Magic Behind the Web
JoAnn T. Hackos, PhD
CIDM Director
http://www.infomanagementcenter.com
"Where is that white paper we need for the new product Web
page? Isn't Jan writing it? Has she finished? Was Tom
supposed to approve it? Did Jan get it to him already? We're
supposed to have it up on the site by Friday at 5 pm. I
guess I'll have to call Jan to find out if she'll make the
deadline. I know Tom is on the road; I wonder if he's
reading his email?"
If this scenario sounds familiar, you are not alone.
Managing even the simplest content has inherent problems.
Whether you have tens or thousands of employees, content
doesn't happen by accident. Unfortunately, many developers
of Web content-management systems seem to believe that
content has no life cycle before it appears at the door of
the Web manager.
Read
the full article
How Single Sourcing Affects How Work is Organized
Mark Baker
Director, Communications, OmniMark Technologies
Often, one of the overlooked consequences of moving to
single sourcing is the change it implies in the way the work
of a documentation group is organized. A typical
documentation group (at least in my experience) is organized
to undertake a series of projects. Each project is
essentially independent of every other, independently
funded, and independently staffed. A documentation group is
a pool of resources from which project leaders and project
staff are drawn as needed.
Read
the full article
Content Management: Strategies for Single Sourcing
June 3-4, 2002, downtown San Francisco, CA
Plan to attend the definitive annual conference on the
hottest topic in content management.
Content Management: Strategies for Single Sourcing
June 3-4, 2002, downtown San Francisco, CA
Visit http://www.cm-strategies.com
for details!
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IDC Says Content-Management and Retrieval Software Market
to Outpace Overall Software Growth by 2006
From the Gilbane Report, 3/18/2002
According to IDC, the
content-management and retrieval software market continues
to grow rapidly despite the slowdown in 2001, and
content-management and retrieval software spending is
expected to outpace the software market as a whole for the
next five years. This growth has attracted the increased
attention of large software vendors to this market. IDC's
forecast predicts that in 2003, pent-up demand for the next
generation of content technologies, such as multimedia and
multiformat search and text mining, will fuel increased
spending.
According to IDC, this growth will only be temporary,
followed by a shakeout ending with a few large players
dominating the marketplace with unified enterprise
information system offerings. The products that are easily
integrated with other enterprise applications will have the
greatest potential for success.
For additional news and for information on the Gilbane
Report, visit www.gilbane.com, send email
to , or call +617-497-9443.
The Dismal Scientist Layoff Calculator
Is there a chance that I could be laid off?
Recently, this is a common question that arises when
employees think about their career situation. Many have
known friends and colleagues who have already been laid
off. We wonder then, who will be next?
To find out your odds, Smart Business Magazine informs us
about the Dismal Scientist Layoff Calculator,
created by the
economic consulting firm Economy.com. To calculate your
odds, enter in details about your current occupation, zip
code, industry, and performance rating and learn the
probability of being laid off by the end of the year.
Although this calculator provides entertaining information,
it does not tell the future. Employee career success, we
hope, is based on performance and hard work. This calculator
is meant to provide comic relief, a different way of looking
at the stressful idea of layoffs hitting home.
Read more about the Dismal Scientist Layoff Calculator in
Smart Business Magazine, March 2002, p. 38
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The CIDM provides information on publications that may be
interesting to our members and associates. CM Focus is a new publication in the
content-management area with a focus on intranet content management. We hope
that you will review this publication and find it useful.
Content Management Focus
The essential publication for the content-management professional
Content Management Focus is the monthly magazine bringing you
the latest insights and analysis into content management for interactive
channels. Nobody can afford to practice slack content management in the digital
arena, which is why CM Focus is designed to ensure you make informed decisions
about your current and future strategies. Examining the most innovative and
practical case studies from the world's leading e-enabled companies and experts
in the field, CM Focus brings together the hands-on content-management
experiences from professionals who are in touch with the latest developments,
technology, and strategies that make their initiatives a success.
For further information, simply visit
http://www.cmfocus.com or email the editor,
Sandra Higgison, at .
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IT Service and IT Organisation Management Methods
and Models
Robert N. Phillips
CEO, Lasotell Pty Ltd.
http://www.lasotell.com.au
If you are involved in trying to understand the various
facets of IT service delivery or of an IT organisation in
general, there are two very useful models/methodologies you
can investigate. They take all the mystique out of such
tasks—including documenting them:
- Information Technology Infrastructure Library (ITIL)
- Control Objectives for Information and related Technology
(CoBiT)—yes, that is the correct capitalisation.
Read
the full article
Mobile Access to Information Revisited
Vesa Purho
Research Analyst, Information Design, Nokia
A year ago (March 2001 CIDM e-newsletter), I wrote
about the challenges in writing information to be read using
a handheld device. I thought it was time to see what has
happened since then and provide some tips on what you can do
to prepare for mobile access now even though you may not be
sure if you ever will provide such a service.
Read
the full article
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