News & Events
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JoAnn Hackos and Arbortext invite you to a special joint workshop
Developing a Single-Source Strategy for XML Authoring, Content Management, and
Dynamic Web Delivery
JoAnn Hackos, PhD and Tina Hedlund
June 24-26, 2002, at Arbortext in Ann Arbor, MI
Special three day, interactive, hands-on workshop that
includes the complete Single-Sourcing seminar in addition to
the opportunity to use the co-host's XML editor, Epic
Editor, and their content-management system, Documentum.
For more information and to register, visit
http://www.comtech-serv.com/workshops/index.shtml
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JoAnn Hackos and the CIDM invite you to Best Practices 2002
on September 29-October 2, 2002 in Galveston, TX
For more information, visit
http://www.infomanagementcenter.com
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Upcoming Workshops
The CIDM sponsors the following workshops between June and October 2002.
Sign up now:
Developing a Strategy
for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
June 18-19, 2002, Portland, OR,
September 5-6, 2002, Greenville, SC
Developing a Single-Source
Strategy for XML Authoring, Content Management, and Dynamic Web Delivery
JoAnn Hackos, PhD, and Tina Hedlund,
June 24-26, 2002, at Arbortext in Ann Arbor, MI
Managing Your
Documentation Projects
Bill Hackos, PhD,
July 15-16, 2002, Dallas, TX
Developing a
Single-Sourcing Strategy
JoAnn Hackos, PhD,
July 18-19, 2002, San Jose, CA
Structuring
Information for Online Success
Henry Korman, RA,
August 5-6, 2002, St. Paul, MN
User and Task
Analysis for Information Design
Bill Hackos, PhD,
September 18-19, 2002, Arlington, VA,
October 8-9, 2002, Boston, MA
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
http://www.comtech-serv.com/workshops/index.shtml
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Accidental Reuse
JoAnn T. Hackos, PhD
CIDM Director
http://www.infomanagementcenter.com
Accidental reuse—reminds me of the title of a popular book
and movie a few years ago called the Accidental Tourist.
Information developers and instructional designers, pursuing
a single-source strategy and a content-management solution,
believe they will be able to reuse content created by others
by accident—that is, without a plan in place to develop
content for reuse by design.
The problem has emerged for me in two ways, through an
example of "accidental reuse" in a product demo and through
work with organizations that are attempting to capitalize on
their single-source investment. The conclusion I've
reached—accidental reuse doesn't work.
Read
the full article
What Kind of Problem is That?
Robert N. Phillips
CEO, Lasotell Pty Ltd.
http://www.lasotell.com.au
I listened to a lecture recently that described four types
of problem domains that exist in two kinds of environments.
It became immediately obvious that if we recognise we are
dealing with a Hegelian problem, for example, we may resolve
the matter a lot quicker or with a lot less aggravation if
we can turn it into a Leibnitzian problem.
Read
the full article
Users are Everywhere!
Vesa Purho
Development Manager, Nokia
In the beginning of April, I moved back to management after
being in a research position for almost three years. At
first, I had mixed feelings because I thought the change in
position meant that I would no longer be working that much
with customer documentation issues, a subject I feel
somewhat attached to after doing research on it for a few
years. But there I was, managing a small group of people
responsible for giving support to the users of our
documentation tools.
I had time to do some reading. I read
Simplicity:
The New Competitive Advantage in a World of More, Better, Faster
(Perseus, 2001) by Bill Jensen,
Content
Management for Dynamic Web Delivery (Wiley, 2002) by JoAnn Hackos, and
Don't
Make Me Think: A Common Sense Approach to Web Usability
(Que, 2000) by Steve Krug. Suddenly, well actually gradually
because it was not like a lightning strike, I started seeing
things differently.
Read
the full article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support managers across
the United States and internationally. The CIDM is directed by Dr. JoAnn
Hackos, international leader in the management of the design, development, and
dissemination of information to customers and employees. Under her leadership,
the CIDM conducts benchmark studies among member organizations and elsewhere,
sponsors research into information development and its management, gathers and
disseminates results and resources through newsletters, the Web, seminars, an
annual conference, and research white papers. The CIDM facilitates the sharing
of information among the most skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
http://www.infomanagementcenter.com/masterindex.shtml.
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©2002 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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