News & Events
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Join the Single-Sourcing/Content-Management
Benchmark
To become a sponsor, visit
www.infomanagementcenter.com/ssbmark.shtml
or contact .
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JoAnn Hackos and the CIDM invite you
to Best Practices 2002 on September 30-October 2,
2002, in Galveston Island, TX
For more information, visit
http://www.infomanagementcenter.com
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JoAnn Hackos and the
CIDM invite you to Content Management Europe: Strategies
for Single Sourcing on October 14-15, 2002, with
a post conference workshop on October 16, 2002, at the Grand
Hotel Mercure Royal Crown in Brussels, Belgium
For more information, visit www.cm-strategies.com
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Upcoming Workshops
The CIDM sponsors the following workshops between August and October 2002.
Sign up now:
Structuring
Information for Online Success
Henry Korman, RA,
August 5-6, 2002, St. Paul, MN
Developing a Strategy
for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
September 5-6, 2002, Greenville, SC
User and Task
Analysis for Information Design
Bill Hackos, PhD,
September 25-26, 2002, Arlington, VA,
October 8-9, 2002, Lexington, MA
Developing a
Single-Sourcing Strategy
JoAnn Hackos, PhD,
October 8-9, 2002, Houston, TX
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
http://www.comtech-serv.com/workshops/index.shtml
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Are Process Maturity and Content Management Linked?
JoAnn T. Hackos, PhD
CIDM Director
http://www.infomanagementcenter.com
Managers are struggling to identify the changes that are
needed in their organizations if they are going to be
successful in implementing a content-management solution.
Some insist that they can incorporate content management
without making significant changes in the roles and
responsibilities of staff members. Most of these managers
decide to pursue a rudimentary level of single sourcing.
Staff members add conditional text to FrameMaker book
sections to accommodate differences in software or hardware
product versions or other similarly well-structured
variables. We refer to this practice as stage 1 single
sourcing.
Other managers recognize that they need a more sophisticated
form of content management to achieve their goals for
reusing content and meeting a wide variety of customer
requirements. They encourage staff members to investigate
levels of single sourcing that require a complete
restructuring of existing information, the use of
content-management tools to help track and reassemble
content, and links to Web content-management systems that
enable dynamic output and customer personalization. Their
organizations begin to pursue stage 2 single sourcing
(components of content are reassembled into collections by
staff members), stage 3 single sourcing (components of
content are targeted for automatic assembly into
customer-focused collections), and stage 4 single sourcing
(components of content are reassembled by customers for
their own personal use).
What enables one organization to take a more sophisticated
approach to the design and development of its information
and another to create a simple reuse design? In part, the
answer is size and funding. Larger organizations are more
likely to have management support to fund the acquisition
and implementation of content-management systems. But size
is not, in my observation, the defining factor. I argue that
the more mature an organization is, the more likely it will
be able to pursue successful development of a
content-management solution that enables dynamic publishing.
Read
the full article
Process Maturity: Expanding to New Disciplines
William Hackos, Jr., PhD
Vice President, Comtech Services, Inc.
http://www.comtech-serv.com
You are probably familiar with the concept of process
majority as promoted by JoAnn Hackos. Some of you may have
had process maturity audits done for your
information-development department. JoAnn has emphasized
that although good writing can come out of any kind of
environment, good, repeatable documentation requires a level
of management maturity within the department.
JoAnn developed her ideas about the
Information
Development Process Maturity Model (IPMM) as an analogy
to the Software Engineering Institute's
Capability Maturity Model (CMM). A process maturity model for
outsourcing, the
Outsourcing
Management Maturity Model
(OMMM), has been defined by Wissam Raggoul and was
first published by the Meta Group on February 8, 2002.
What do these process maturity models have in common
and what are their differences? Is there some
commonality of all process maturity models that we
might call the General Process Maturity Model (GPMM)?
Read
the full article
Showcase Your Best Practice
Best Practices 2002
September 30-October 2, 2002
Galveston Island, TX
Examine the best practices of more than 20 companies or
showcase your own in a poster session highlighting how
industry leaders have excelled in communicating information,
serving customer needs, building a more effective operation,
creating a stronger team, and many more best practices.
It's not too late to enter your organization into this
exciting session.
Read
more about the Best Practices Conference
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
http://www.infomanagementcenter.com/masterindex.shtml.
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©2002 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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