News & Events
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The Gilbane Conference on Content Management at Seybold
on September 11-12, 2002, in San Francisco, CA, where Dr. Hackos is presenting on
Single-Source Content Management: If, Why, and How on September 12, 2002.
For more information, visit
www.seybold365.comsf2002
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Best Practices 2002
on September 30-October 2, 2002, in Galveston, TX.
For more information, visit
www.infomanagementcenter.com/conference.shtml
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Content Management Europe: Strategies for Single Sourcing
on October 14-15, 2002, with a post conference workshop on October 16, 2002, at the
Grand Hotel Mercure Royal Crown in Brussels, Belgium.
For more information, visit
www.cm-strategies.com
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Upcoming Workshops
The CIDM sponsors the following workshops between September and October 2002.
Sign up now:
Developing a Strategy
for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
September 5-6, 2002, Greenville, SC
User and Task
Analysis for Information Design
Bill Hackos, PhD,
September 25-26, 2002, Arlington, VA,
October 8-9, 2002, Lexington, MA
Developing a
Single-Sourcing Strategy
JoAnn Hackos, PhD,
October 8-9, 2002, Houston, TX
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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Are You Part of a Leadership Pipeline?
JoAnn T. Hackos, PhD
CIDM Director
www.infomanagementcenter.com
For two years after I completed my term as STC president, I
served as chair of the nominating committee. During my
tenure, I developed a philosophy of nominations. Everyone
the committee nominated for every open position had to have
leadership potential. Those nominated for the
director-sponsor position had to be capable of becoming STC
president sometime in the future.
In an article in the May 2002 edition of the Harvard
Management Update, Stephen Nelson argues that companies need
to think about growing leadership talent in much the same
way. They need to look closely at their strategic goals,
analyze the leadership skills and abilities that are needed
to accomplish those goals, and run a gap analysis. The gap
analysis looks at the difference between the capabilities of
existing leaders and the capabilities needed to achieve the
goals. If the executives identify a leadership gap, they
need to take immediate action to address the problem.
Read
the full article
Try a Few FAQs
Jonathan Price
President, The Communication Circle, LLC
www.theprices.com
On the Web, people prefer a conversation to a lecture. And
traditional Help, even when it is mounted on a Web site,
energized with Dynamic HTML and JavaScript, linked to
embedded customer assistance, and delivered as active server
pages—well even then, Help seems like a lecture. But a set
of Frequently Asked Questions, even when done poorly, seems
like a conversation.
Read
the full article
If I Could Add 5% to Your Profit Margin
Robert N. Phillips
CEO, Lasotell Pty Ltd.
www.lasotell.com.au
If the above statement were true, would you hire me? If I
could add only 0.5% to your profit margin, would you hire
me? You might think that the answers to these questions are
no-brainers, but it is amazing how many companies do not
think in terms of what impact hiring someone has on the
bottom line.
Read
the full article
My Company is Aiming for Growth—How Can I Contribute?
Vesa Purho
Development Manager, Nokia
When companies aim for growth, they need to select a strategy to reach their target.
Changing strategies has, or should have, an effect on documentation. Documentation can
support a company in reaching its goals if documentation personnel understand what the
company is aiming for. A common tool for selecting strategies is the Ansoff Matrix. The
following article summarises the Ansoff Matrix and presents some ideas on how it affects
documentation.
Read
the full article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
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©2002 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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