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CIDM e-newsletter
Volume 2, Issue 9
September 2002
A monthly e-newsletter from the
Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com
We hope you enjoy our HTML format!
If you would like to receive the CIDM e-newsletter in plain-text format, visit
http://www.infomanagementcenter.com/enewsletter.shtml,
fill out the subscription form and choose the plain-text format
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News & Events
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Information Modeling Demystified presented by
JoAnn Hackos at KMWorld & Intranets 2002 on
October 29-31, 2002, in Santa Clara, CA.
For more information, visit
www.infotoday.com/kmw02
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Upcoming Workshops
The CIDM sponsors the following workshops between November and December 2002.
Sign up now:
Structuring
Information for Online Success
Henry Korman, RA,
November 14-15, 2022, Madison, WI
Developing a
Single-Sourcing Strategy
JoAnn Hackos, PhD,
November 18-19, 2002, Columbus, OH
User and Task
Analysis for Information Design
Bill Hackos, PhD,
December 10-11, 2002, Sunnyvale, CA
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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The Six Sigma Method
JoAnn T. Hackos, PhD
CIDM Director
www.infomanagementcenter.com
The Six Sigma method originated with Motorola as they sought
to reduce the errors in their chip manufacturing process. To
reduce the number of bad chips, Motorola looked for flaws in
the manufacturing process. A process flaw resulted in
defects in the chips. By fixing the process, they could
lower the likelihood of failure and improve the quality of
the product.
How does Six Sigma relate to technical-information
development? As communicators, we produce information, not
chips. But the problem of flaws is just as critical to our
processes as it is to the manufacturing process.
Read
the full article
The Impact of Culture and People
Robert N. Phillips
CEO, Lasotell Pty Ltd.
www.lasotell.com.au
Our company has worked in a wide variety of
fields—pharmaceuticals, biotechnology, information
technology (IT), radio communications, telecommunications,
defence, and television. It is interesting to make
comparisons between the different jobs and to consider what
intangible factors seemed to play a part in the progress or
outcome of the work. Two of the most striking factors appear
to be the culture of the company and the real background of
the people contributing to the work.
Read
the full article
What Happened to My Information?
Vesa Purho
Development Manager, Nokia
According to the first communication law by Osmo A. Wiio (a
Finnish researcher of human communication), communication
usually fails, except by accident. Although being a
tongue-in-cheek kind of law, similar to Murphy's law, it
does point out that communication is never easy and often
fails. Disturbances prevent the message going through from
the sender to the recipient. In this article, I look at the
disturbances and what they can mean for customer
documentation.
Read
the full article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
Feedback
Have you found this issue useful? Got a great story idea? We'd like your input
and suggestions. Email our editor at
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©2002 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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