News & Events
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Best Practices 2003 Conference
September 22–24, 2003
Seattle, Washington
Innovator's Forum
September 25–26, 2003
Seattle, Washington
Visit
www.infomanagementcenter.com
for more information and to register.
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Upcoming Workshops
The CIDM sponsors the following workshops.
Sign up now:
Structured
Writing for Single Sourcing
JoAnn Hackos, PhD,
September 9–10, 2003,
Columbus, OH
September 16–17, 2003,
San Jose, CA
Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
August 26–27, 2003,
Montreal, Canada
October 7–8, 2003,
Lexington, KY
November 6–7, 2003,
Atlanta, GA
Managing
Your Documentation Projects
Bill Hackos, PhD
October 16–17, 2003,
Phoenix, AZ
Developing
Online Information for Help and Web-Based Delivery
JoAnn Hackos, PhD,
October 21–22, 2003,
New Orleans, LA
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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Content Management Process Maturity in a Learning Management Environment
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
Many of our training colleagues have begun investigating Learning Content
Management Systems (LCMS) to deliver modular training components online. Cisco
Systems and Autodesk, for example, develop training modules in OutStart. Other
products include Hyperwave, Docent, Click2Llearn, and Intellinex. The content-management
functionality is typically an extension of basic Learning Management Systems (LMS), which
provide course and learner administration capabilities and often include testing and
certification functions.
Read
the article
More articles
Being There
Know Thy Users' Business
Dr. JoAnn Hackos and the Center for Information-Development
Management invite you to...
Innovator's Workshop
September 25–26, 2003, Seattle, Washington
You know what your people are capable of doing if you just had the support.
You have great ideas that will make technical publications relevant to the customer.
You've put together a strategic plan and laid out the metrics.
Why is it still so hard to make your change message stick?
Innovations are easy to imagine and difficult to make happen. At the Best
Practices conference, experience how fellow information managers make a difference
in their organizations:
- Learn to cope by bringing current resources to bear on solving problems.
- Help key managers and staff understand your vision.
- Identify your key team members who can help everyone understand the need for change.
- Disarm the naysayers and laggards.
Be prepared for the challenges of Tipping Point Leadership in introducing innovations
and making the changes that your team needs to succeed in tough economic times.
Join us for the most valuable management conference in your profession.
Turn your conference experience into tangible results.
- Are you excited by speakers at the conference?
- Do deadlines and demands drown out your good ideas for change as soon as you
get back to the office?
- Take this priceless opportunity to make change happen.
Join the Innovator's Workshop immediately following the Best Practices conference
to turn your ideas into reality.
Outstanding speakers, sessions, and location!
Join us at the water's edge. The Edgewater hotel overlooks Puget Sound in
downtown Seattle, Washington. It's down the hill from historic Pike Place
Market, the locale of the FISH! philosophy—last year's theme. As you prepare
to attend in 2003, read Malcolm Gladwell's The Tipping Point, this year's
theme book.
For more information and to register, visit
our Web site.
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Being There
Daphne Walmer
Director of CRM Technical Communications, Medtronic
"If there weren't any problems, they wouldn't need you,"
my mother reminded me many times when I was a struggling new manager.
For some reason, repeating that phrase made the onslaught of problems and
issues more bearable. A perfectionist, I tended to think there should
not be any problems, and also I felt personally at fault for the unending parade of them.
This mantra helped me to realize that there will always be problems
in human organizations and that my job as a manager was to help solve them.
Read
the article
Know Thy Users' Business
Vesa Purho
Development Manager, Nokia
A lot has been written about how important it is to know the users of your products
so that you can provide information products that match their needs. Naturally, writers
should know the product they are documenting so that they know what they are talking about
when they discuss the product with subject-matter experts (SMEs). They must be able to
ask the right questions and get the right answers. In addition, to provide excellent
information products, writers need to know their users' business.
Read
the article
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www.infomanagementcenter.com/enewsletter.shtml
The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
©2003 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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