News & Events
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Content Management Strategies Conference
presented by the CIDM on April 28-29, 2003 with a post-conference workshop
on April 30, 2003 in Washington, D.C.
For more information, visit
www.cm-strategies.com
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Forum 2003 Conference
sponsored by INTECOM on June 30-July 2, 2003 in Milano, Italy.
For more information, visit
www.forum2003.org
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Upcoming Workshops
The CIDM sponsors the following workshops between February and July 2003.
Sign up now:
XML for Writers
Tina Hedlund,
February 27-28, 2003, Jacksonville, FL
March 20-21, 2003, Reno, NV
April 15-16, 2003, Dallas, TX
Developing
a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
March 25-26, 2003, St. Paul, MN
May 13-14, 2003, Lexington, KY
Developing Online
Information for Help and Web-Based Delivery
JoAnn Hackos, PhD,
April 2-3, 2003, Portland, OR
User
and Task Analysis for Information Design
Bill Hackos, PhD,
April 8-9, 2003, Austin, TX
Structured
Writing for Single Sourcing
JoAnn Hackos, PhD,
April 8-9, 2003, Indianapolis, IN
September 9-10, 2003, Columbus, OH
Managing
Your Documentation Projects
JoAnn Hackos, PhD
May 6-7, 2003, Boston, MA
Developing a
Content-Management Strategy
JoAnn Hackos, PhD
July 15-16, 2003, Rochester, NY
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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Ad-Hoc Organizations and Content Management
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
In response to my December
e-newsletter article on oblivious (Level 0) organizations, I received two interesting accounts
that are included in this issue (see the Responses to Oblivious Organizations). Both
writers found themselves to be the first communicators in otherwise oblivious organizations. Both struggled
to communicate the need for an organized structure in their work to their managers and colleagues.
This month, we turn to Level 1 of the Information Process Maturity Model (IPMM): the Ad-hoc organization.
Read
the full article
More articles
Responses to Oblivious Organizations
Moving Toward Collaboration
Soft Systems Methodology Part Two
Users and Tasks, What's the Point?
Content Management Strategies
Conference: April 28-29, 2003
Post-Conference Workshop: April 30, 2003
Mark your calendars! The Content-Management Strategies 2003
conference is April 28-29, 2003, in Washington, D.C.
If you register for the conference by February 28,
the cost is only $895 USD!
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For more information and to register for the conference and workshop, visit
www.cm-strategies.com
Responses to Oblivious Organizations
In last month's issue
of the CIDM e-newsletter, JoAnn Hackos wrote that in oblivious organizations, management does not yet
recognize the need for standard publications and is not ready for content management. The following are
responses to that article.
Read the responses
Moving Toward Collaboration
Most of us have had to creatively find ways to do more with less. We've
tried to answer the question: How do we enhance productivity in our current
economic state? The answer is through collaboration and teamwork. But within
those two concepts lies resistance.
Read
the full abstract
Soft Systems Methodology Part Two
Robert N. Phillips
CEO, Lasotell Pty Ltd.
www.lasotell.com.au
We ended the first article
in this series saying we would look at how to determine the adequacy of the model we
build of the "system" to try to understand the "system." (We also need to verify the definition of "system.")
Before we look any further at the Soft Systems Methodology aspects, it is worth taking a detour
through Donald Norman's findings in his book,
The Design of Everyday Things,
about how we build internal models to understand how things work.
This article draws on just a few pages from Norman's book
that have parallels to Soft Systems Methodology models. The
complete book is certainly worth reading.
Read
the full article
Users and Tasks, What's the Point?
Vesa Purho
Development Manager, Nokia
You can look at user and task analysis in many ways. In this article, I
present the point of view that when doing user and task analysis we should
take some insight from market segmentation to categorise users.
Read
the full article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
Feedback
Have you found this issue useful? Got a great story idea? We'd like your input
and suggestions. Email our editor at
.
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©2003 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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