News & Events
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Content-Management Strategies Conference
presented by the CIDM on April 28-29, 2003 with a post-conference workshop
on April 30, 2003 in Washington, D.C.
For more information, visit
www.cm-strategies.com
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Forum 2003 Conference
sponsored by INTECOM on June 30-July 2, 2003 in Milano, Italy.
For more information, visit
www.forum2003.org
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Upcoming Workshops
The CIDM sponsors the following workshops between March and September 2003.
Sign up now:
XML for Writers
Tina Hedlund,
March 20-21, 2003, Reno, NV
April 15-16, 2003, Dallas, TX
Developing
a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
March 25-26, 2003, St. Paul, MN
May 13-14, 2003, Lexington, KY
Developing Online
Information for Help and Web-Based Delivery
JoAnn Hackos, PhD,
April 2-3, 2003, Portland, OR
User
and Task Analysis for Information Design
Bill Hackos, PhD,
April 8-9, 2003, Austin, TX
Structured
Writing for Single Sourcing
JoAnn Hackos, PhD,
April 8-9, 2003, Indianapolis, IN
September 9-10, 2003, Columbus, OH
Managing
Your Documentation Projects
JoAnn Hackos, PhD
May 6-7, 2003, Boston, MA
Developing a
Content-Management Strategy
JoAnn Hackos, PhD
July 15-16, 2003, Rochester, NY
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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Heading toward Maturity, Level 2: Rudimentary Organizations
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
Level 2 organizations are on a journey from Level 1 to Level
3. As a result, they are in a very uncomfortable position
with a lot of changes to make. The more changes, the more
instability that staff members will have to deal with.
Read
the article
More articles
Stop Running in Circles
How Many Participants Are Enough?
Microsoft Accelerator, a New Tool for Six Sigma Organizations
Soft Systems Methodology Part Three
Flashback—What I Would Do Differently Now
Content-Management Strategies
Conference: April 28-29, 2003
Post-Conference Workshop: April 30, 2003
Mark your calendars! The Content-Management Strategies 2003
conference is April 28-29, 2003, in Washington, D.C.
Register for the conference by today, February 28,
and the cost is only $895 USD!
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For more information and to register for the conference and workshop, visit
www.cm-strategies.com
Stop Running in Circles
The economy is down, and some of us are adapting by doing more with less.
We have less time, less money, and fewer people. The overall lack of
resources has us running in circles, rarely slowing down for a breath of
air. Precisely why conferences are still essential. Conferences give us a
chance to take a deep breath and to gain perspective on where we are and
where we need to go.
Read
the abstract
How Many Participants Are Enough?
Bill Hackos, PhD
Vice President, Comtech Services, Inc.
www.comtech-serv.com
Often, one of the questions that I am asked in my consulting practice is
"How many participants are required in a customer study or usability test to
ensure a scientifically valid result?" Some of my clients tell me they have
heard quotes of as many as 20 or 30 participants. Statistics texts will tell
you the same thing. We also know that Gallup and Harris use a rather large
number of participants in their political polling.
The problem for information developers is that customer studies and
usability testing are very labor-intensive and, therefore, can be
cost-intensive. Remember that the psychologists who are writing the
textbooks use graduate students for their labor who basically work for free!
The basic issue in statistical studies is not using a lot of participants
but instead picking your sample very carefully. It's important that your
sample reflects the total population in terms of the data you want to collect.
Read
the article
Microsoft Accelerator, a New Tool for Six Sigma Organizations
Is your organization following the Six Sigma methodology? If so, you may
be interested in Microsoft Accelerator, set to be released in the spring.
Read
the announcement
Soft Systems Methodology Part Three
Robert N. Phillips
CEO, Lasotell Pty Ltd.
www.lasotell.com.au
In this article, I continue the series on Soft Systems Methodology or
"How to tackle messy situations in the real world in an organised way."
Read
the article
Flashback—What I Would Do Differently Now
Vesa Purho
Development Manager, Nokia
Customer visits may at first thought sound a bit scary (how do I behave, what do I
wear, what if I say something stupid, and so on) but, as with all tasks, all
it takes is a bit of planning. In this article, I share some tips.
Read
the article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
©2003 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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