News & Events
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Best Practices 2003 Conference
September 22-24, 2003
Seattle, Washington
Visit
www.infomanagementcenter.com
for more information as it becomes available.
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SimulTrans Globalization Seminars
May 8, Chicago, IL
May 13, 2003, Mountain View, CA
May 22, 2003, Costa Mesa, CA
June 5, 2003, New York, NY
June 10, 2003, McLean, VA
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Forum 2003 Conference
sponsored by INTECOM on June 30-July 2, 2003 in Milano, Italy.
For more information, visit
www.forum2003.org
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Upcoming Workshops
The CIDM sponsors the following workshops between May and October 2003.
Sign up now:
XML for Writers
Tina Hedlund,
June 3-4, 2003, Santa Monica, CA
Managing
Your Documentation Projects
Bill Hackos, PhD
June 18-19, 2003, Chicago, IL
October 16-17, 2003, Phoenix, AZ
Developing a
Content-Management Strategy
JoAnn Hackos, PhD
July 15-16, 2003, Rochester, NY
Structured
Writing for Single Sourcing
JoAnn Hackos, PhD,
July 23-24, 2003, Portland, OR
September 9-10, 2003, Columbus, OH
September 16-17, 2003, San Jose, CA
Developing
a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
October 7-8, 2003, Lexington, KY
For more information on these and other workshops,
visit the Seminars in Usable Design Web site at
www.comtech-serv.com/workshops/index.shtml
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Process Maturity Found, Level 4: Managed and Sustainable
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
ODS continues to surprise Dr. Q. She's being following their
progress for several years, ever since the software
engineering area of the company earned a Level 4 in process
maturity from the Software Engineering Institute (SEI).
Implementing Level 4 processes had enabled ODS to turn
things around from a money-losing to a money-making company.
The careful application of systems thinking helped ODS
management recognize that they needed to abandon some parts
of their older technology and focus on customer-driven
changes to their new products.
Cindy Andaluse had been promoted to senior
information-development manager after the long-time manager
had left for another company. She was aware of the progress
he had made in stabilizing processes within the
organization, but she also knew there was much to do for the
technical communicators to equal the accomplishments of the
software and hardware engineers. Cindy walked into a budding
Level 3 organization; her job was to move it to Level 4.
Read
the article
More articles
To Be or Not to Be Capitalized?
Soft Systems Methodology Part Five
Analysing Your Work Environment with PEST
Best Practices Conference 2003
Best Practices Conference 2003
September 22-24, 2003
Seattle, Washington
Join Dr. JoAnn Hackos, the managers and staff of member
departments of The Center for Information-Development
Management, and the community of industry experts she brings
together yearly at the fifth annual Best Practices
Conference.
The theme this year is Introducing Innovation and we'll be following
ideas from Malcolm Gladwell's book, The Tipping Point (Little Brown 2000).
Visit
www.infomanagementcenter.com/conference.shtml
for more information as it becomes available.
To Be or Not to Be Capitalized?
Joseph Turow, a professor at the University of Pennsylvania,
has riled up some people. In his upcoming book, The Wired
Homestead (MIT Press 2003), he takes the capital "I" out of
Internet.
Read
the abstract
Soft Systems Methodology Part Five
Robert N. Phillips
CEO, Lasotell Pty Ltd.
www.lasotell.com.au
In this final article, I look at the "what is in it for me"
perspective to encourage you to study and apply Soft Systems
Methodology (SSM) in the day-to-day workplace (and in life
in general).
Read
the article
Analysing Your Work Environment with PEST
Vesa Purho
Development Manager, Nokia
Many of us are familiar with SWOT analysis used in strategic
planning to chart the Strengths and Weaknesses of an
organisation and the Opportunities and Threats coming from
outside the organisation. Another often used tool for
charting the environment of an organisation is PEST, or
STEP, or sometimes even PESTLE. Although originally intended
for describing the macro environment of an organisation,
PEST can also be used in a smaller scale to analyse the
environment of a documentation group inside a company. Here
is a short introduction to the model and how it can be used.
Read
the article
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The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, an annual conference, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
©2003 by the Center for Information-Development Management. All rights reserved.
Tel. (303) 232-7586
Fax. (303) 232-0659
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