News & Events
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CM Strategies Conference
The Center for Information-Development Management is excited to bring you the 2004
Content Management Strategies conference to take place on April 19–20, in San Francisco, California.
Valentine Special ends this Saturday.
Register Today
Blast Radius acquires XMetal
Read More
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Upcoming Workshops
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The CIDM sponsors the following workshops.
Sign up now:
Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
March 18–19
Morrisville, NC
XML for Writers
Tina Hedlund,
March 29–30
Oakland, CA
June 16–17
Dallas, TX
Managing Your Documentation Projects
William Hackos, Jr., PhD,
March 30–31
Waterloo, ON
June 16–17
San Diego, CA
User and Task Analysis for Information Modeling - Conference workshop
William Hackos, Jr., PhD & Tina Hedlund,
April 21
San Francisco, CA
How To Plan and Implementa Single-Source Project - Conference workshop
JoAnn Hackos, PhD,
April 21
San Francisco, CA
Choosing your Content Management Tools
Tina Hedlund,
May 19–20
Boston, MA
Developing a Content Management Strategy
JoAnn Hackos, PhD,
May 20–21
Weston, FL
Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
May 26–27
Mountain View, CA
User and Task Analysis for Information Design
William Hackos, Jr., PhD,
May 27–28
Houston, TX
Offshore Outsourcing
JoAnn Hackos, PhD,
July 15–16
Denver, CO
For more information on these and other workshops,
visit the JoAnn Hackos Workshop Series Web site
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Business Intelligence and Its Role in the Life of the Publications Manager
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
In his article on strategic competencies in this issue, Vesa Purho describes the knowledge and skills that a skilled professional communicator should bring to the enterprise. First among these essential strategic competencies is “business intelligence.” Vesa argues that, as managers, we must be well informed about the businesses that our companies are in and the roles they play in their particular industries. Without such knowledge, we are more than likely to pursue a mistaken direction in our publications strategy, leaving our organization a candidate for downsizing, outsourcing, or outright elimination.
Read
the article
More articles
Innovator’s Forum Update
If Readers Don’t Read, Who Is Responsible?
Why do Offshore Outsourcing?
Strategic Competencies
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Best Practices Newsletter
CIDM Members: you can now search the Newsletter Archives online.
You can purchase the Best Practices
newsletter online even if you aren't a CIDM member. The subscription costs $99 per
year. For subscribers outside the US, the cost is $109 USD.
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February 2004 Best Practices Newsletter
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Article
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Continuous Publishing for NonStop Customers
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Catherine Lyman
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From the Director—Measuring Quality
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JoAnn Hackos
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Content Collaboration in a Learning Environment
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Cindy Schott
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What Makes an Authoring System Tip?
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Mark Baker
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BookBuilder: Custom Publishing with Topic Maps
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Nikita Ogievetsky
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Topic Maps 101
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Tina Hedlund
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Innovator’s Forum Update
Katherine Brennan Murphy
Principal, Tapestry Communications
www.tapestrycomm.com
JoAnn Hackos, PhD
CIDM Director
www.infomanagementcenter.com
A Focus on Stakeholders
At the February meeting of the Innovator's Forum, participants focused on their understanding of stakeholders and how that understanding had dramatically affected the success of their project plans. Everyone has now spent nearly five months working on their change management issues. Yet, for the first time, they reported a markedly strengthened perspective on handling change. We were all struck by the sound actions taken by the participants to ensure their project success.
Read the article
If Readers Don’t Read, Who Is Responsible?
Susan Harkus
Independent
The technical communication profession is highly skilled. We emerged from the 1980s with tools, standards, and methodologies that we gradually tuned and extended through the 1990s.
The information user became our focus and our challenge was clear: we wanted users to find the information that enabled them to be productive and competent performers. We crafted information that supported and empowered the task performer, and we designed information spaces that users could navigate successfully.
Read the article
Why Do Offshore Outsourcing?
William Hackos, Jr., PhD
Vice President, Comtech Services, Inc.
In our consulting practice, we have had the opportunity to discuss offshore outsourcing with many managers, as well as read countless articles on the benefits and pitfalls of offshoring. Arguments for and against outsourcing range from technical to financial to moral. In our zeal to take a stand either to save American jobs or American corporations, we forget that not all offshoring is the same. I’d like to describe some of the variety of offshore outsourcing.
Read the article
Strategic Competencies
Vesa Purho
Development Manager, Nokia
In the May 2003 e-Newsletter, I wrote about strategic and operational competencies and gave some examples. In this article, I give my view on what the essential strategic competencies are in the current business world. Naturally, they may differ in detail depending on the industry you work in, but they are applicable in most cases. The competencies are in no particular order.
Read
the article
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Feedback
Have you found this issue useful? Got a great story idea? We’d like your input
and suggestions. Email our editor, Jen Linton, at
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Important Subscription Information
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The Center for Information-Development Management
The Center for Information-Development Management (CIDM) is an
organization of information-development, training, and support
managers across the United States and internationally. The CIDM
is directed by Dr. JoAnn Hackos, international leader in the management
of the design, development, and dissemination of information to
customers and employees. Under her leadership, the CIDM conducts
benchmark studies among member organizations and elsewhere, sponsors
research into information development and its management, and
gathers and disseminates results and resources through newsletters,
the Web, seminars, two annual conferences, and research white papers.
The CIDM facilitates the sharing of information among the most
skilled managers in the information industry.
If you are interested in reading more in-depth articles, you
should consider subscribing to the Best Practices newsletter at
www.infomanagementcenter.com/masterindex.shtml.
©2004 by The Center for Information-Development Management. All rights reserved.
Tel. 303-232-7586
Fax. 303-232-0659
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