Information Management News
Volume 5, Issue 6
June 2005

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com

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Quality is Essential
JoAnn Hackos, PhD
CIDM Director

www.infomanagementcenter.com

This is the third article in an eight-part series. The April 2005 article focused on the importance of estimating. The May 2005 article discussed the importance of planning. Now we look at the role of quality assurance in building customer-focused communication.

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More articles
Topic-based Authoring—Michelle Corbin and Jana Jenkins
What to Do When You’re Being Undermined?—Julie Bradbury
Dear Gabby—Beth Barrow

Table of Contents—June 2005 Best Practices Newsletter
Article	Author
From the Director	JoAnn Hackos, PhD
Do We Manage Information Efficiently	Henry Korman, WordPlay Consulting
Embedded Knowledge—A Nurnberg Funnel	Susan Harkus, Independent Consultant
Section 508: Making Technical Publications Accessible	Judy Kessler, Sybase, Inc.
In Their Own Words	Michael J. Miller, PhD, LearnSpire, LLC
You can purchase the Best Practices newsletter online even if you aren't a CIDM member. A subscription is $99 per year. For subscribers outside the US, the cost is $109. **Please note that the printed newsletter and the enewsletter do not contain the same content.**

Topic-based Authoring: It’s Not All About the Technology
Michelle Corbin and Jana Jenkins
IBM Corporation

In the past decade, information development teams in companies of all sizes have started to deliver most of their product information as Web-based, topic-based information. As printing costs rise for both the companies that produce a particular product and those that use that product, and as users become more comfortable with online information (from searching and reading information on the Internet), this type of information has become a required, and critical, information deliverable.

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What to Do When You’re Being Undermined?
Julie Bradbury
Management Consultant

Management is a lonely occupation and it seems loneliest when you know that your leadership is being undermined. Let’s say that you’ve found out that hard won agreements are being ignored, standards not followed, or foot dragging is slowing progress on innovations. While not everyday situations, you realize they can cause needless damage to productivity, products, and morale. You also know that your group and company are likely to pay a price for this behavior. You are uniquely positioned to turn things around, but it takes focus and effort.

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Dear Gabby
Beth Barrow
Motorola

Ever have to pick up the pieces in somebody else’s absence? It’s a difficult task at best, but sometimes true performance issues are uncovered during unexpected handoffs. Perplexed in Pennsylvania discusses his situation. Read the case study and register your opinion by sending your vote to Lisa Finger. Voting results and Dear Gabby’s reply will be published in the next enewsletter.

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Feedback
Have you found this issue useful? Got a great story idea? We’d like your input and suggestions. Please contact lisa.finger@comtech-serv.com about any comments you may have.

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The Center for Information-Development Management
The Center for Information-Development Management (CIDM) is an organization of information-development, training, and support managers across the United States and internationally. The CIDM is directed by Dr. JoAnn Hackos, international leader in the management of the design, development, and dissemination of information to customers and employees. Under her leadership, the CIDM conducts benchmark studies among member organizations and elsewhere, sponsors research into information development and its management, and gathers and disseminates results and resources through newsletters, the Web, seminars, two annual conferences, and research white papers. The CIDM facilitates the sharing of information among the most skilled managers in the information industry.

If you are interested in reading more in-depth articles, you should consider subscribing to the Best Practices newsletter at www.infomanagementcenter.com/masterindex.shtml.

©2005 by The Center for Information-Development Management. All rights reserved.
Tel. 303-232-7586  Fax. 303-232-0659