Susan Harkus

Susan has 15 years experience in web site, user interface, and online information design, including knowledge bases.

Since 2000, Susan has explored the implications of designing for a new generation of information users—users who have little time to read and even less time to learn before they are challenged to perform and deliver.

As a result, her design work has focused on developing online architectures and content that engage and deliver value to information users, and that encourage the take up and use of online information, services, and tools.