Dr. JoAnn Hackos is the founder and director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices.
She is also President of Comtech Services, a content-management and information-design firm based in Denver, which she founded in 1978. She Dr. Hackos is called upon by organizations worldwide to consult on strategies for content management, information design and development, organizational management, customer studies, information architecture, and tools and technology selection.
Dr. Hackos is a founder of the OASIS DITA Technical Committee and chair of the OASIS DITA Adoption Committee. She co-chairs the subcommittee on technical communication and is a member of several subcommittees. She has been instrumental in promoting the growing adoption of the DITA specification worldwide.
She is the co-author of the ISO Standard for Systems and software engineering — Content management for product life-cycle, user and service management documentation (ISO/IEC/IEEE 26531).
Her seminars are dedicated to enhancing the practices and products that will best promote customer satisfaction and increase productivity.
She has authored a number of key texts in information development:
- Information Development: Managing your Documentation Projects, Portfolio, and People (Wiley 2006)
- Content Management for Dynamic Web Delivery (Wiley 2002)
- Managing Your Documentation Projects (Wiley 1994)
- Standards for Online Communication (Wiley 1997)
- Co-authored with Ginny Redish User and Task Analysis for Interface Design (Wiley 1998)
- Introduction to DITA: A User Guide to the Darwin Information Typing Architecture—Arbortext Edition (Comtech Services, Inc. 2007)
- Introduction to DITA: A User Guide to the Darwin Information Typing Architecture—2nd Edition (Comtech Services, Inc. 2011)
JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC). She is the recipient of Goldsmith Award of Institute of Electrical and Electronics Engineers, Professional Communication Society; the Rigo Award of the Association for Computer Machinery’s Special Interest Group on the Design of Communication; and the Horace Hockley Award of the Institute of Scientific and Technical Communicators in the United Kingdom.