The Center for Information-Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support. 

CIDM is managed by Comtech Sercvice with the help of the Advisory Council, a select group of members.

Dawn Stevens

CIDM and Comtech Services

Dawn Stevens, is CIDM’s Director and president of Comtech Services. She has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming.

Rebekka Andersen

University of California, Davis

Rebekka Andersen is an assistant professor in the University Writing Program at the University of California, She teaches courses in professional and 

Laura Bellamy


Laura Bellamy is the Director of Content Strategy & Operations at VMware. She leads a global team of content professionals who are focused on addressing cross-divisional content challenges. She is a co-author of the book DITA Best Practices.

Christopher Gales


Christopher is the Director of Documentation for Splunk. He has been involved with CIDM since 1999. hris has 20 years of experience managing information development for end-user, enterprise, and developer audiences, in companies of all sizes.

Joe Gollner

Gnostyx Research

Joe is the Managing Director of Gnostyx Research, a company he founded to help organizations to leverage content technologies to achieve sustainable business benefits. Over the last 25 years, he has led over 100 content management initiatives in a wide variety of industries.

Jamie Roberts

IBM Coproration

Jamie Roberts is the Portfolio Manager for the IBM Knowledge Center family of products. With over 25 years experience as a technical documentation strategist (and almost as long as a UA search strategist), Jamie helped lead IBM’s overall technical content search strategy and implementation.

Deb Roemer

Amazon Web Services

Deb Roemer is a Manager at AWS and has 20+ years’ experience leading information development and training teams across NA, Europe, China, and India. She enjoys bringing skilled technical writers into software engineering teams, improving quality, speed, and productivity. 

Palmer Pearson


Palmer has earned a degree in both English and Electronic Engineering. Originally working as an R&D designer, he made the switch into technical publications early in his career to “have fun.” His main concentration of late is searching for innovative methods of sharing technical information.