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Calming the Cacophony of Content Changes
If there’s one thing that never changes, it’s that everything changes. The ancient Greek philosopher Heraclitus saw the world as constantly in flux and is often quoted as coining the phrase “Change is the only constant.” The same could be said to be true about technical documentation. No sooner is one release complete before you’re working on the next and everything that seemed to be stable starts to change again.
But how can you be sure that you have control over the changes that are being made? How can you know that the latest update contains only the necessary changes without unintended changes slipping in? How can you evidence changes requested by a regulator in a reliable, satisfactory, traceable way? […]