CIDM Matters is an electronic newsletter published on the 1st and 15th of every month. Browse these articles published in CIDM Matters or subscribe to the newsletter by selecting the “Join Us” option on the navigation bar.
Dana Aubin, Comtech Services
June 1, 2024
At a recent CIDM roundtable, members discussed the role of an information architect (IA). […]
Kelly Dell, Fluid Topics
May 15, 2024
Following the explosion of Generative AI (GenAI) across industries, it’s no wonder that many companies are launching new projects centered on this technology. A staggering 85% of executives plan to increase their spending on AI and GenAI in 2024, yet 66% of them are less than satisfied with their progress and subsequent business opportunities. […]
Anne-Sophie Lardet
April 15, 2024
In the rapidly evolving landscape of artificial intelligence, businesses are increasingly turning to Generative Artificial Intelligence (GenAI) projects to drive innovation, enhance customer experiences, and streamline content operations. However, launching a successful GenAI project requires more than just cutting-edge algorithms. […]
Dipo Ajose-Coker
April 1, 2024
I’ve always considered one of the best marketing campaigns ever, the “Get a Mac” campaign from Apple. It’s the “I’m a PC, I’m a Mac” series of ads that Apple ran from 2006 to 2009. When asked to describe different platforms, this campaign popped into my head, but I would like to reframe it. […]
March 15, 2024
Semantic Web Company (SWC) is happy to announce the third edition of the PoolParty Summit!
Taking place this year on March 19-21, the PoolParty Summit 2024 will span three days of virtual talks, presentations, demos, and the like. […]
Trish Grindereng, Comtech Services
March 1, 2024
Cost management is a crucial aspect for any technical writing team, ensuring efficient operations and resource allocation. In a recent CIDM roundtable, members discussed the challenges of managing hidden costs, measuring inefficiencies, and adapting to evolving processes. Here are some of the key take aways. […]
Dipo Ajose-Coker
February 1, 2024
At the heart of MadCap Software’s ethos is a relentless drive to be at the forefront of providing comprehensive content management solutions. This drive propels us to dismantle content silos and facilitate accessible, timely content distribution. […]
Michael Miller
December 1, 2023
Without the right formatting engine, formatting your structured content from your CCMS system into paged output can be a time-consuming and laborious chore. Antenna House is a powerful engine for 100% automated document formatting. […]
Geetha Haridas, Qualcomm
November 15, 2023
End-user orientation, clear writing, and attractive presentation of content are some of the key attributes of good documents. However, documents are truly worthwhile only when they provide accurate information. Incorrect information serves no purpose and could be detrimental in use. […]
Sarah Cuellar
October 15, 2023
Heretto is one powerful CCMS platform to deploy product and API docs to a self-service portal designed to delight your customers.
With Heretto, you can create, manage, deploy and delight with documentation delivered to any channel, in any language. Not only do you get the internal perks of real-time collaboration and faster content production, but your customers will be delighted with immediate, personalized answers on any device. […]