CIDM Matters is an electronic newsletter published on the 1st and 15th of every month. Browse these articles published in CIDM Matters or subscribe to the newsletter by selecting the “Join Us” option on the navigation bar.
What consumers want from self-service customer support
Scott Abel, Heretto Content Wrangler
September 1, 2023
In 2023, The Content Wrangler and Heretto commissioned a survey of US consumers to collect data on their preferences and expectations. The survey sought to identify and understand common consumer thoughts about customer service and self-service support. […]