Dr. Hackos worked with a small group of exemplary documentation departments to identify the characteristics of successful technical documentation departments and relating those characteristics to the maturity of the organization. Combining these ideas with the Capability Maturity Model (CMM), she developed the Information Process Maturity Model (IPMM) which identifies nine key attributes of a mature information-development department: organizational structure, quality assurance, planning, estimating, scheduling, and tracking, hiring and training, information design, cost control, quality management, and collaboration.

The IPMM contains an evaluation tool used in documentation departments worldwide to rate their maturity in each of the key areas. In an IPMM audit, CIDM makes recommendations on actions companies can take to improve their maturity rating. Previous organizations benefiting from an assessment include Engenio Information Technologies, Jeppesen, Juniper Networks, The Raymond Corporation, and SWIFT.

How Does it Work?

The IPMM assessment is conducted through a variety of methods:

Self-assessment questionnaire—The IPMM audit begins with a self-assessment questionnaire for you and your key staff members.

On-site visit—Based on the questionnaire responses, we plan an on-site visit. During the visit, we meet with key staff members, managers, and stakeholders to ensure we get a comprehensive picture of your department’s strengths and opportunities for improvement.

Comprehensive report—The final deliverables are a comprehensive analysis report and a recommendations presentation.

For more information on the Information Process Maturity Model, read the article written by JoAnn Hackos in the Best Practices Newsletter.