Beyond Web Analytics: Providing and Leveraging the Metrics that Matter for Technical Documentation

September 29, 2021 from 9:00 am – 10:30 am PT | 12:00 pm – 1:30 pm ET | 5:00 pm – 6:30 pm BST
Presented by Fabrice Lacroix, Fluid Topics
This is a free webinar hosted by Fluid Topics.

In this webinar, you will learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.

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Content Ops for Knowledge Management Drives Good (And Bad) Customer Experiences

October 6, 2021 from 9:00 am – 10:30 am PT | 12:00 pm – 1:30 pm ET | 5:00 pm – 6:30 pm BST
Presented by Patrick Bosek, Heretto

In this presentation, we’ll take a critical look at content operations (Content Ops), the processes behind your knowledge, and how they make or break customer experiences.

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Live Panel Discussion: How a CCMS can Benefit High Technology Companies

October 12, 2021 from 9:00 am – 10:30 am PT | 12:00 pm – 1:30 pm ET | 5:00 pm – 6:30 pm BST
Presented by Michael Rosinski, Astoria Software & Maria-Hélène Soria, STMicroelectronics & Nick Wilhelm, Tektronix & Marc Medjad, STMicroelectronics

For high tech companies, how to initiate requirements for a CCMS technical product documentation project; develop ROI justification metrics for Executive Management, and conduct a successful implementation.

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Elevate Your Content Delivery Experience with a Modern, Cloud-Native CCMS

October 13, 2021 from 8:00 am – 9:30 am PT | 11:00 am – 12:30 pm ET | 4:00 pm – 5:30 pm BST
Presented by Tulika Garg & Ayush Gupta, Adobe

In this CIDM session, we will deep-dive into the new content publishing and delivery experience offered by XML Documentation for Adobe Experience Manager. Join this session to discover how authors can create and publish content at article level in XML Documentation for Adobe Experience Manager

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How Semantic AI Powers the Future of Intelligent Content Management

October 20, 2021 from 9:00 am – 10:30 am PT | 12:00 pm – 1:30 pm ET | 5:00 pm – 6:30 pm BST
Presented by Joe Pairman and Chip Gettinger, RWS

During this webinar, Joe and Chip will discuss that while machine learning is a good start, it may not give customers the full value, clarity, or futureproofing required. So we challenged ourselves to productize a semantic AI approach that drives a polished end-user experience – and also appeals to busy editorial teams who care about quality but need to beat deadlines.

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