Upcoming Events


CMS/DITA North America  Conference will be held April 24-26, 2017 in San Diego, California

Best Practices Conference will be held September 11-13, 2017 in Burlington, Vermont

Past Conferences

ideas_lightbulb_colorIDEAS Winter Online Conference will be held January 24-25, 2017. Theme: Understanding User Needs


Technical Documentation = Marketing
February 22, 2017

Managing Global Teams – 101
April 13, 2017


Applying Agile Management to Information Development
February 22-23, 2017
San Jose, CA

Minimalism: Creating Information People Really Need
April 4-5, 2017
Strasbourg, France

Developing a Web and Mobile Content Strategy
May 3-June 7, 2017
Online Course

Optimizing the DITA Authoring Experience
May 2-June 13, 2017
Online Course

Advanced Reuse Strategies
May 31-June 1, 2017
Bjerringbro, Denmark

DITA Basics
July 12-August 16, 2017
Online Course

Center for Information-Development Management


Do you need information development help from a group of industry professionals with years of experience in industry best practices? Are you looking for a new way to network with other information developers?

The Center for Information-Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support.

Founded by Dr. JoAnn Hackos and now led by Dawn Stevens, an international expert and leader in the management of design, development, and dissemination of information to customers and employees, CIDM

  • conducts benchmark studies among member organizations and others in the information development industry
  • sponsors information-development and management research
  • circulates industry best practices, studies, and other resources through the Best Practices newsletter, the CIDM website, Information Management News, online seminars, annual conferences, and research white papers
  • holds three annual conferences to promote networking, best practices, education, and development

Welcome New CIDM Member—ServiceNow
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Everyday thousands of customer requests, IT incidents, HR cases, and security alerts are following their own paths moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action, you can replace these unstructured work patterns of the past with intelligent and automated workflows of the future creating a smarter, more connected enterprise.

LinkedInCIDM’s LinkedIn Group is growing exponentially! Join more than 2,600 members today to take part in informative discussions about our industry.

In the News

Monthly CIDM eNews – February

CIDM Featured Articles

Follow the Trends 2016 Survey
JoAnn Hackos

Managing a Global Team
JoAnn Hackos

Strategic Planning
JoAnn Hackos

CIDM Featured White Papers

Easy DITA Authoring Tools: Introducing DITA to the Enterprise
By JoAnn Hackos

Incorporating Social Media into a Technical Content Strategy

User-Generated Content: A Study of Content Curation


Our next managers’ round table will be the 4th in series of discussions on the Information Process Maturity Model. Join us on Tuesday, February 14th at 12pm EST. To sign-up, contact Lovonya Thomas.

Take the 2017 Following the Trends Survey – Is your content ready?

More announcements.