Upcoming Events


ideas_lightbulb_colorIDEAS Winter Online Conference will be held January 24-25, 2017. Theme: Understanding User Needs

CMS/DITA North America  Conference will be held April 24-26, 2017 in San Diego, California

Best Practices Conference will be held September 11-13, 2017 in Burlington, Vermont

Past Conferences


November 14-15, 2016
Munich, Germany


Technical Documentation = Marketing
February 22, 2017


Creating an Effective Information Taxonomy
January 31- February 1, 2017
Helsinki, Finland

Developing a Web and Mobile Content Strategy
February 2-3, 2017
Hyvinkaa, Finland

DITA Basics
February 9-March 16, 2017
Online Course

Applying Agile Management to Information Development
February 22-23, 2017
San Jose, CA

Minimalism: Creating Information People Really Need
April 4-5, 2017
Strasbourg, France

Optimizing the DITA Authoring Experience
May 3-June 7, 2017
Online Course

Center for Information-Development Management


Do you need information development help from a group of industry professionals with years of experience in industry best practices? Are you looking for a new way to network with other information developers?

The Center for Information-Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support.

Led by Dr. JoAnn Hackos, an international expert and leader in the management of design, development, and dissemination of information to customers and employees, CIDM

  • conducts benchmark studies among member organizations and others in the information development industry
  • sponsors information-development and management research
  • circulates industry best practices, studies, and other resources through the Best Practices newsletter, the CIDM website, Information Management News, online seminars, annual conferences, and research white papers
  • holds three annual conferences to promote networking, best practices, education, and development

Welcome New CIDM Member—MasterCard
Mastercard is a technology company and payments industry leader. For more than four decades, we have been a driving force at the heart of commerce, making the global economy safer, more efficient, more inclusive and more transparent for all.Consumers, merchants, business partners and governments in markets around the world have reaped the benefits of our innovative products and solutions which, simply put, are designed to make life easier.

Mastercard Customer Technical Communications is housed under the Operations division, located in O’Fallon Missouri, and employs more than 40 technical writing content experts in five office locations around the world.

LinkedInCIDM’s LinkedIn Group is growing exponentially! Join more than 2,600 members today to take part in informative discussions about our industry.

In the News

Monthly CIDM eNews – January

CIDM Featured Articles

Follow the Trends 2016 Survey
JoAnn Hackos

Managing a Global Team
JoAnn Hackos

Strategic Planning
JoAnn Hackos

CIDM Featured White Papers

Easy DITA Authoring Tools: Introducing DITA to the Enterprise
By JoAnn Hackos

Incorporating Social Media into a Technical Content Strategy

User-Generated Content: A Study of Content Curation


Our next managers’ round table will be the 4th in series of discussions on the Information Process Maturity Model. Join us on Tuesday, February 14th at 12pm EST. To sign-up, contact Lovonya Thomas.

Dawn Stevens of Comtech Services will be speaking at Unconference – TC Camp 2017

easyDITA Monthly Newsletter

Simply XML December Newsletter

CM Quick Tips – December 2016

More announcements.