Past Webinars

  • Recorded on April 5, 2023 
    Let’s face it: the service technicians’ experience with technical documentation is not at all what you, knowledge and product teams, had expected. The latest Insight-Report Service* highlights the top pain points service teams face in their daily work with product documentation and uncovers sometimes-surprising learnings on what they really miss. But this is not all bad news! Let’s tackle these issues and explore cutting-edge content strategies, tools, and solutions that can revolutionize the way your service technicians access and use technical documentation. You’ll discover how dynamic content delivery, truly mobile documentation, and AI-driven content recommendations can make a world of difference for your technicians’ productivity and satisfaction. We will illustrate our point with real-world examples of how organizations have successfully implemented these strategies in record time to the benefit of their entire organization. Join Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams. *The Insight-Report Service is a survey designed and conducted by kothes GmbH and supported by leading customer service associations in Europe.   Presented by Fabrice Lacroix, CEO of Fluid Topics and Christopher Rechtien, Innovation Manager at kothes Headshot of smiling man Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • Recorded on April 26, 2023
      Stilo logo

     One significant benefit of adopting a structured standard like DITA is content reuse, which can reduce redundancy, improve consistency, and minimize overall content. However, due to typos, partial matches, and other inconsistencies, estimating the value of content reuse can be challenging- especially before the conversion occurs. By using Analyzer, users can narrow down their approximation and investigate similar matches in their source content before the conversion, providing valuable insight into the potential benefits of adopting a structured standard. Capture valuable metrics to substantiate content projects to key stakeholders. Learn how businesses can manage their content more effectively, increase productivity, and better understand content reuse's value in their documentation. 

    Join TJ as he uses Stilo’s Analyzer to investigate source content for hidden reuse. The latest release from Stilo offers a range of improvements to the user management system, product architecture, and sequence GUI redesign to streamline your content management process. 

      Presented by TJ Dhaliwal, Stilo Headshot of smiling man with dark hair and beard

     TJ Dhaliwal is a Technical Sales Product Specialist at Stilo, helping customers uncover solutions to their content conversion needs. With a solid technical background in engineering and a passion for public speaking, he’s successfully bridged the gaps between project stakeholders. As a problem solver, TJ has helped several enterprise-level companies convert tens of thousands of pages of their content to DITA. 

  • Recorded on April 6, 2023 
    acrolinx logo

    Enterprise companies are adopting AI generative tools to streamline their content operations and improve efficiency. But without proper governance, they may find themselves publishing off-brand, non-compliant, and even offensive content.

    In the era of generative AI, companies need content governance more than ever. Join Paul Bongers to take a closer look at ChatGPT, AI, and NLP technologies and discuss their impact. Don’t miss out on this unique opportunity to balance innovation and governance in the digital age.

    Come learn:

    • How generative AI works

    • Its opportunities and pitfalls

    • Where it fits in the content supply chain

    • Why it requires content QA and governance

      Presented by Paul Bongers, Acrolinx Headshot of smiling man with short hair and beard Paul Bongers is a strategist, technologist, and a SaaS generalist. In his role as VP Strategy, Paul shapes the Acrolinx product strategy. His team works closely with all departments across the business to foster innovation and expand value for Acrolinx customers. LinkedIn: https://www.linkedin.com/in/pbongers/  
  • Recorded on April 12, 2023   
    colorful box next the words Kaleidoscope - Taking your content global Does this sound familiar: Someone requests to integrate a new system managing some sort of content into the documentation and/or localization process. We will share some user stories about automating this interface. And ask ourselves the question: Why do we keep re-inventing the wheel? Why is there no standard? And we will present some initiatives that the industry has seen to build exactly this. The latest one is the TAPICC initiative by GALA, which we will present in more detail. We will also take a closer look at the COTI standard. Join us for use cases containing answers to the following questions:
    • When does it make sense to consider automated interfaces?
    • What factors should I consider?
    • How do I manage stakeholders’ expectations and technological possibilities?
      Presented by Klaus Fleischmann, Kaleidoscope headshot of smiling man with short dark hair

    Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

  • Recorded May 10, 2023 
    RWS Logo

    Component based content management, structured authoring, and semantics not only help us to scale and personalize documents and data driven publications, but also enable organizations to create, localize and maintain large volumes of rich media publications, such as e-learning courses, animations and for instance instruction videos. A growing number of use cases and business needs demand for video as the preferred format. Visual media, like video, often help people to understand, and remember topics and concept better. It helps to improve learning and reduce support cost. Also, adding video enables organizations to communicate with their stakeholders via channels and devices they prefer. The challenge is: how to make video scalable, compliant, and cost-effective?

    During this talk Wiegert and Wouter not only explain how current technology supports organizations reaching these goals, but also how it positively influences operations, and competitive advantages of organizations.

      Presented by Wiegert Tierie, RWS and Wouter Maagdenberg, TXTOmedia Headshot of smiling man with short hairWiegert Tierie is Vice President of Strategic Accounts and Tridion America Sales Team Lead. He brings over 25 years of experience in numerous senior leadership roles. He is an ambitious visionary executive that uniquely combines strategy, sales, and marketing experience with an extensive background in financial, business process optimization, and product management to offer our customers a competitive edge, building their brand and their go-to-market strategy. To deliver results and success for the key customers he works with. Earlier Wiegert worked with Tridion, the leading Dutch Customer Experience and WCM vendor, and successfully launched numerous projects with Marquee brands. Prior to that, he played a key role in the introduction of Adobe Acrobat in Europe. Wiegert earned a Master of Science in Business from the University of Groningen (The Netherlands). He loves the outdoors, sailing and currently lives near St. Petersburg FL (he moved from San Francisco, CA in May 2020)  

    Headshot of smiling man with short light hair and beard.Wouter Maagdenberg is CEO and Cofounder of TXTOmedia. He is a serial entrepreneur who started his first tech company, during his BA studies at Erasmus University in 1996.

    He sold his former company Calamares (Media Asset Management) to SDL (now RWS) in 2011. After leaving SDL, he started to develop what has now become TXTOmedia.

    Wouter’s role as CEO combines strategic product management with business development. TXTOmedia – The Video Automation Company – offers technology to automatically create and localize training, instruction, and how-to videos at scale, based on (existing) structured content.

    The business benefits include but are not limited to speeding-up time-to-market of videos and improving the customer and employee experience while decreasing cost and carbon footprint.

       
  • Recorded on June 7, 2023 
    What’s Next: Social and Semantic Technical Documentation In most respects, today’s technical documentation works like the good old Web 1.0: one-way publishing of static textual content, written by humans to be read by humans. But in the last 20 years, the Web has experienced two major revolutions, social and semantic, that led to the outstanding developments of Web 2.0 and Web 3.0. Will technical documentation go the same way? Join Fabrice Lacroix, serial entrepreneur, technology pioneer, and founder of Fluid Topics as he explores the principles that transformed the Web, finds out how these concepts can be applied to technical documentation, and get an insight into Tech Doc 2.0 and Tech Doc 3.0. Presented by Fabrice Lacroix, CEO of Fluid Topics  Headshot of smiling man Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • Recorded on May 31, 2023 
    RWS Logo

    Why cultivating your Information Layer leads to better customer experiences and creates enhanced perceived product value.

     

    In this Webinar, we’ll give attendees insight into what it means to manage and govern an enterprise content ecosystem by “unlocking” the power of the CMS. We’ll walk through case studies and examples of how successful organizations have extracted more value from their content and data. We’ll also give attendees hands-on exposure to the information layer by guiding interactive exercises in organizational alignment and modeling enterprise content taxonomies and metadata.

    Presented by:

    Chip Gettinger is the VP of Global Solutions Consulting at RWS, he manages a team that works with customers in maximizing global content with RWS. He has experience working with customers to develop global content strategies, business ROI adoption drivers, change management, and technology adoption for component content management systems. He speaks and blogs about customer successes working closely with industry standards, partners, and customers in technology solutions and deployments.   with guests Bram Wessel and Bob Kasenchak, Factor Firm With more than two decades as a user-centered design and research professional, Bram Wessel believes that technology should enable natural experiences for real people. Bram has developed human-centered digital experience designs and strategies for such high-impact brands as Adobe, Amazon, Backcountry, the City of Seattle, Crate & Barrel, Disney, Expedia, GE, Group Health, Intel, Lionsgate, MasterCard, Microsoft, Nordstrom, Real, Safeco, Sony, Starbucks, Volvo, UW Medicine, and Warner Brothers. A tireless advocate for the IA/UX discipline, with many articles to his credit, Bram is a frequent speaker at conferences such as the Information Architecture Summit, UX Week, Lavacon, Webvisions, ConveyUX, Seattle Design Festival, Taxonomy Bootcamp, and regional meetups and workshops. He is committed to educating the next generation of practitioners through his advanced User Experience and certificate Information Architecture classes at the School of Visual Concepts and as a guest lecturer at the University of Washington’s MCDM and MLIS programs. Bram is a member of the Information Architecture Institute (IAI) and the Seattle chapter of the international Interaction Design Association (IxDA). Bram is a founding partner at Factor. In his spare time, Bram enjoys fly-fishing. shellfish farming, and making wine.

    Bob is a taxonomist and ontologist with an interest in knowledge graphs and Linked Data. He has worked for over a decade building and implementing taxonomy projects for publishing, enterprise, technology, and e-commerce clients. He brings experience with information modeling and semantic software to client-focused metadata and vocabulary projects. Bob holds an MM in Theoretical Studies from the New England Conservatory of Music and a BA in Liberal Arts from St. John’s College, Santa Fe; he put in 5 years towards a PhD in Music Theory at the University of Texas before abandoning academia for the information industry. A frequent writer and presenter on semantic topics in conferences and journals, Bob’s current research interests include ontologies, knowledge graphs, and text classification. Still active teaching and playing music, Bob has been a member of the local ensemble Gamelan Encantada for the past several years. He lives in Albuquerque with his wife and elderly cat.    
  • Recorded on May 24, 2023 
    Stilo logo   In this webinar, we'll discuss the benefits of using Stilo Migrate for automated content conversion. With Stilo Migrate, you can save time and resources by eliminating manual content conversion. We will discuss how an automated conversion is superior to a manual conversion in avoiding headaches such as incorrect styling and automatic table conversions. Join us to learn how Stilo Migrate can streamline your content conversion process and save you valuable time and resources. Presented by Jacob Brennan Jacob Brennan Jacob Brennan is a Technical Sales Product Specialist at Stilo. He works with Stilo Migrate customers and aids in converting their legacy content to DITA. Jacob is a recent graduate from the University of Ottawa holding a BASc. in Mechanical Engineering and a BSc. in Computing Technology.
  • Recorded on June 8, 2023 
       

    In this webinar, you will learn about the two recognized international standards available to address the fully automated formatting of pages and publications for PDF and print: CSS and XSL-FO.  We will explore the two standards and address:

    • When you should use automated document formatting versus desktop publishing
    • The motivations for and benefits of automated document formatting
    • The challenges
    • Where CSS and XSL-FO fit within solutions for the overall delivery of formatted pages and publications
    We will also discuss some of the resources available and show a range of familiar publications produced using CSS and XSL-FO. Presented by Michael Miller Headshot of man with short hair wearing glasses

    Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.

  • Recorded on June 14, 2023 
    acrolinx logo

    Delivering Value to Customers Is More Imperative Than Ever.

    Join Acrolinx VP of Global Partner and Alliances, Dan Nutburn and Director of Partner Solutions, Jamila Elouazani for this webinar as they discuss:
    • How Salesforce Service Cloud users can improve the quality and consistency of their content
    • Real-world examples of how and why customers are using the newly updated Salesforce Knowledge + Acrolinx Integration
    • Why the AppExchange program is so important to Salesforce and its customers

    This webinar will also feature special guest Julia Taube, ISV Manager at Salesforce.

      Presented by Daniel Nutburn and Jamila Elouazani Headshot of smiling man with short dark hair Daniel Nutburn is an accomplished executive and the Vice President of Global Partners and Alliances at Acrolinx. Daniel's got a wealth of experience in channel development, alliance management, and software solution selling. He's built an international partner network and has a solid track record of success with blue-chip and high-growth software companies. Beyond his professional achievements, Dan is most proud of his ability to embarrass his daughters with his Karaoke singing and Cacti collection. LinkedIn: https://www.linkedin.com/in/daniel-nutburn/

    head shot of smiling woman with long dark hairJamila Elouazani is the Director of Partner Solutions, Global at Acrolinx, a leading content optimization technology for enterprise companies. With years of experience working in solution and product-focused environments, Jamila has honed her skills in providing technical support to businesses looking to close deals with Fortune 500 companies.

    In addition to her professional accomplishments, Jamila is a family-oriented individual who enjoys expressing her creativity through singing and fashion design. Her passion for both the arts and technology has allowed her to bring a unique perspective to her work in the content optimization industry.

    With her strong technical background and creative mindset, Jamila has become a respected thought leader in the industry and is committed to helping businesses achieve their content optimization goals.

     
  • Recorded on June 21, 2023 
    colorful box next the words Kaleidoscope - Taking your content global   Taxonomies and terminologies can be seen as different sides of the same coin. However, the focus is quite different. Taxonomies make linguistic data available for machines and humans to distill knowledge and often to manage chaos. Terminologies harmonize language, make sure everyone uses consistent and correct words, and try to avoid chaos from the outset. Organizations obviously require both, so it is only natural for Semantic Web Company and Kaleidoscope to integrate their two platforms and offer a combined taxonomy and terminology management solution.

    This presentation and demo show you:

    • how to connect your Pool Party taxonomy to the Kalcium terminology suite
    • and add terminology benefits to your existing data:
      • human-grade, rich metadata, organizational decision workflows, and automatic guidance in word choice for authors and translators alike

    Presented by Klaus Fleischmann and Sebastian Gabler

    Klaus Fleischmann studied translation and IT in Vienna, and holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review, etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

    Sebastian Gabler originally trained as a Recording Producer with a diploma from the Berlin University of the Arts (UdK) and 5 years of music production for radio, TV, and the recording industry; he has been pursuing a career in archive and information management for over 15 years

    In 2017, he joined Semantic Web Company in Vienna and was appointed Chief Customer Officer in 2020. In this position, he supports customers from all industries in developing intelligent applications with semantic AI. Sebastian has worked in various companies in the areas of technology, sales, and project management, including 11 years in the field of audiovisual archiving, and has recently completed his Master of Sciences in Library and Information Science.

  • Recorded on June 29, 2023 
    In recent years the software industry has seen a rising trend towards lightweight documentation on the side of SMEs. While this may work on a small scale, it may get tricky when there is a need to interact with more corporate documentation environments. Bridging the gap between markup and markdown can present challenges not only on the technical level. So-called static site generators (SSG) are often used to bring Markdown content to the audience, focusing on speed, layout and ease of use, but they lack productivity features that are baked into DITA right away and essential to technical documentation. Enter a scenario in which you need to pull markup-agnostic content contributors to the other side and learn how Lightweight DITA might help you to foster collaboration instead of deepening competition. Let us see how far a walk with Hugo, a very popular SSG, can take us in this scenario and discuss the implications of a fragmenting corporate documentation landscape.  

    Presented by Frank Wegmann

    Frank Wegmann has 20+ years of experience in the markup world. Rooted in multilingual university research projects using SGML and XML, he has been advancing custom automated build systems for technical documentation at Software AG since 2001. In recent years the original focus shifted to DITA, and, inevitably, also Markdown. He is a regular speaker at international conferences and engaged in OASIS DITA committees, where he now also acts as co-chair of the Lightweight DITA subcommittee.

  • Recorded on July 26, 2023 
    DCL logo: cube on the left and words DCL Data Conversion Laboratory Because most organizations want to streamline the content management process, erasing the concern of managing redundant content is mission-critical. However, with large document collections finding duplicative content or nearly duplicative content is extremely challenging. Harmonizer, by Data Conversion Laboratory, is a software application that analyzes document collections using natural language processing to identify redundant content. Harmonizer simultaneously analyzes across any file format – XML, HTML, SGML, Word, Framemaker, InDesign, PDF, and others – and is invaluable when planning a content reuse strategy or moving content to a new platform. Take part in this webinar to
    • Understand the relevance of identifying near-duplicate content
    • Identify ways to reduce translation/localization costs
    • Demonstrate content management cost savings to upper management
     

    Presented by Christopher Hill

    headshot of smiling man with short dark hair and glassesChristopher Hill is the Technical Product Manager for Harmonizer at Data Conversion Laboratory. Chris is an experienced IT professional who started programming in the 1980s. Since the early 2000s, Chris’ experience includes work as a support engineer, product manager, and user interface designer, helping organizations transition data and content to modern digital formats and platforms.

  • Recorded on: August 9, 2023   
        Authors, particularly non-technical ones, prefer to work in the familiar environment of MS Office. Office, which has been the de-facto standard for creating hand-edited documents for about three decades now, is a useful tool; however, using the output in any kind of standard environment can be tricky.  Converting from Office to PDF is a common function of many applications but there are some aspects to the conversion process which you may not have considered.  I will be discussing the pros and cons of various Office conversion processes and going over several use cases for using dedicated conversion software.

    Presented by Alex Critchfield

    B&W headshot of man with beard.

    Alex Critchfield is the Support Manager at Antenna House and has been working with automated publishing systems for over two decades.
  • Recorded on September 13, 2023 

       
    Beyond the hype, what can GenAI truly do for you today? In this webinar, we will unveil six practical use cases showcasing the remarkable impact of AI in revolutionizing the world of Tech Doc.
    Join Fabrice Lacroix, CEO of Fluid Topics, in an insightful talk supported by two decades of research and development in LLM and AI. Gain valuable knowledge on how to enhance the tech doc workflow, from content creation to validation, translation, publishing, searching, and reading.
     

    Presented by Fabrice Lacroix

    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • Recorded on September 14, 2023 
    colorful box next the words Kaleidoscope - Taking your content global Intelligent terminology retrieval and management with TermCatch and Kalcium Quickterm A centrally managed and validated termbase forms the basis for consistent and correct company terminology. One of the challenges of managing such a termbase is that terminology is spread across different areas of your company and is constantly being changed and created. In one department, a new Excel list suddenly appears. In others, your terminology runs free in all manner of texts, from technical manuals and marketing brochures to software user interfaces and your own website. But how can you capture this "wild" terminology, tame it, and integrate it into your existing terminology? And how can AI support you in this and other terminology management tasks? In our webinar we will show you:
    • Where terminology may be hiding in your company
    • How to extract, cluster, harmonize, and validate it
    • How to use AI in order to be more efficient in your terminology work
    • How the new TermCatch integration for the established terminology management and workflow tool Kalcium Quickterm supports you in this process
      Presented by: Klaus Fleischmann and Mikael Lundahl Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017   Headshot of man with short light hair and mustache and glassesMikael Lundahl works with language processes and language technology. From content creation to translation and publishing. From marketing material to technical documentation and software strings. His focus is on how terminology, with processes and tools, can support both the writing and translation processes. Fodina Language Technology partners with and sells products from Kaleidoscope and Acrolinx. But Fodina also develops tools that help customers to build their company terminologies based on existing documentation, standards, or competitor's web information. AI-supported term extraction from many file formats and automated clustering of identified terms into concepts. Through integrations to both Acrolinx and Kaleidoscope products, we have full tool support for the terminology process that we recommend customers to use. Our tools support working with terms in English, German, and Swedish.  
  • Recorded on October 25, 2023 
    Stilo logo Stilo showcases a comprehensive, end-to-end process for converting pharmaceutical documentation, beginning with the source DOCX Word file. This journey encompasses the creation of automation rules, execution of the conversion, meticulous quality assurance, and, ultimately, the seamless publication of the final output through Oxygen. Explore how Stilo's Migrate effortlessly addresses prevalent conversion challenges, including the precise identification and generation of product name keys, resolution of table alignment discrepancies, and an array of other crucial tasks. Dive deep into the intricacies of transforming your industry-specific content from its initial state, ensuring a flawless and efficient transition. Presented by: TJ Dhaliwal, Stilo Headshot of smiling man with dark hair and beard TJ Dhaliwal is a Technical Sales Product Specialist at Stilo, helping customers uncover solutions to their content conversion needs. With a solid technical background in engineering and a passion for public speaking, he’s successfully bridged the gaps between project stakeholders. As a problem solver, TJ has helped several enterprise-level companies convert tens of thousands of pages of their content to DITA.    
  • Recorded on October 5, 2023 

    If there’s one thing that never changes, it’s that everything changes. And when it comes to technical documentation, keeping on top of change can become overwhelming. Whether you’re releasing on the same schedule as the software you’re documenting, or working to your own time frame, deadlines add extra pressure. How can you be sure that you have control over the changes that are being made? How do you know that unintended changes aren’t slipping through the net? How can you satisfy regulators and keep them updated with requested changes?

    In this webinar, we’ll share our top tips for managing changing content and calming the cacophony it can create.

    Presented by: Tristan Mitchell, DeltaXML Tristan is Product Director at DeltaXML, a technology company with world-leading software products for the management of change in structured content. He has a deep understanding of DeltaXML’s product suite and loves to help customers create extra value in their content using change management. Tristan is a father to three daughters, a movie lover, and a keen runner.    
  • Recorded on October 26, 2023 
       

    Comparing XSL-FO and CSS formatting is not straightforward. XSL implementations are not standing still: XSL formatters are still incrementally improving even though the XSL Recommendation has not been updated since 2006. CSS is definitely not standing still, although some of the modules most relevant to paged media are advancing slowly, if at all, and some paged media features have been removed in more recent Working Drafts.

    This will be a high-level view of the differences and similarities between XSL-FO and CSS, based on an extensive new analysis by Antenna House while producing the book “XSL-FO/CSS Comparison” that itself is formatted identically using both XSL-FO and CSS. It also covers some of the features of how the two versions are produced.

    Presented by Michael Miller Headshot of man with short hair wearing glasses

    Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.

  • Recorded on December 7, 2023 
    colorful box next the words Kaleidoscope - Taking your content global

    Communication can be tricky as meaning and understanding can get lost easily. The nuances of our languages with their different meanings and overlapping concepts are only one source for failed communication. On a business level, things get even more complicated when different business units or content providers are not consistent in their usage of words. In the days of “King Content” this can be detrimental to your business success.

    • But how do you find out which terms are used in various parts of your organization?
    • How can you gather and harmonize them?
    • How can you get everybody's input on the suggestions you make as a terminologist?
    • And how can you make sure you have a functioning feedback loop to maintain consistently high termbase quality?

    Find out more in our webinar where we present procedural and technological solutions with our Content Quality Platform Kalcium.

      Presented by Klaus Fleischmann, Kaleidoscope headshot of smiling man with short dark hair

    Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria's leading LSP, Eurocom Translation Services. Always active in the industry, Klaus was voted into the Gala Board of Directors in 2015 and 2017.

  • Recorded on December 13, 2023 
      PoolParty logo Etteplan     Large Language Models (LLMs) are a hot topic, discussed from many different angles. There is a lot of excitement about what they can do, but also a lot of concern about how they do it. It's one thing to let generative AI write a poem or the description of a talk (not the case here), but can we trust it to give us the right answers to critical questions or make the right decisions? The clear disadvantages of this approach are the lack of explainability of the results, consistency, and accuracy of responses, the need for large amounts of high-quality data, and the potential for bias in the content generated by the models. One possible answer to these challenges is to combine these generative technologies with knowledge graphs that can help explain the results and support the generation of high-quality data to train the models. The combination of generative AI and symbolic AI can ultimately lead to eXplainable AI (XAI), which can help us in our daily work. We will show the benefits of combining both technologies, how knowledge graphs and intelligent structured source content can help to create better and more explainable results with generative technologies, and how generative technologies can help to create better knowledge graphs. This combination will lead to the creation of intelligent content that enables deeper understanding and informed decision making. Etteplan and Semantic Web Company have developed unparalleled experiences and capabilities in creating, developing, and maintaining consistent (technical) knowledge bases for many companies across multiple industries and markets - placing them in a unique position to leverage the true potential of Large Language Models. Presented by: Helmut Nagy, Semantic Web  Helmut is Chief Operating Officer of the Semantic Web Company (SWC). In his role as COO he designs and implements customer-centric processes and plans the strategic development of the PoolParty Semantic Suite together with the involved teams based on the SWC business strategy.     Eric Tengstrand, Etteplan With over 10 years of experience in leading and developing service solutions for different customers within the manufacturing industry, Eric is currently the Vice President Global Service Solutions in Technical Communication Solutions at Etteplan. Etteplan is a rapidly growing Technology Service company specializing in software and embedded solutions, engineering solutions, and technical communication solutions. We are a forerunner in the engineering industry and we differentiate ourselves by the wide-ranging competence of our experts. Our customers include the world’s leading companies in the manufacturing industry. We help them to create a better world through engineering, innovation, and digitalization. The company currently has over 4,000 professionals globally of which 850 are in Technical Communication Solutions. Eric’s mission is to help Etteplan’s customers improve their operational performance and achieve their business goals through innovative and cost-effective managed services. Eric is responsible for the strategic direction, offering development and solutions sales leading a team of professionals across 4 countries.  
  • Recorded on December 6, 2023 
    acrolinx logo Join us for an exciting journey into editorial efficiency with our industry wizards. We’ll unveil the secrets to success throughout your editorial process, especially in a world where Generative AI has become a transformative force in content creation. In this dynamic session, we’ll explore the following fundamental points:
    • How to streamline editorial processes to increase efficiency.
    • Why governance is an essential factor in mitigating the risk of using generative AI for content creation.
    • How to establish automated quality gates throughout the content supply chain.
    Don't miss this opportunity to gain valuable insights and streamline your content creation and editing process. Register now and transform your content operations with editorial sorcery! Presented by Chris Willis, Peter Tauter, and Sean Angus, Acrolinx head shot of smiling man wearing a suit coat
    Christopher P Willis is Acrolinx’s Chief Marketing Officer, responsible for all aspects of the company’s Marketing strategy. He brings over 20 years of experience growing companies in the technology sector. Before joining Acrolinx, Willis held leadership roles in marketing, creative, technical, and business development at companies including Perfecto, Pyxis Mobile, KPMG-CT, ModelGolf, and Cambridge Technology Group. Willis is a recognized thought leader, and is active within industry groups dedicated to the growth and health of Marketing Technology and the verticals he serves. He holds a BA from Gettysburg College.
      Peter Tauter, our Vice President of Product Management, is a seasoned professional with a background in computational linguistics, AI, and computer science. With 20+ years in B2B software development and product management, Peter is passionate about technology and how it can improve lives.

    His expertise as an engineer and product strategist is evident in his track record of creating impactful solutions that benefit both businesses and individuals. Peter's commitment to innovation and user-centric technology is a driving force in our organization. Beyond the boardroom, he brings a unique touch of joy – not only can he lead in product creation, but he can also lead on the dance floor, mastering the art of a swing out.

  • Recorded on January 11, 2024

    There are many different situations when you might convert content from one form into another, from a one-off migration project, converting everything from a legacy format into an open XML standard, all the way to regularly converting third-party content to bring it into your internal CMS. The tools used to convert vary. Maybe you’re using a vendor to convert content for you, or perhaps you wrote your own XSLT suite, which you manage in-house. Whichever route you take and whatever the purpose of your conversion, there is always a risk that content may be lost or corrupted during conversion. In this webinar, Tristan from DeltaXML will walk through some of the pitfalls of content conversion and show how their new tool, ConversionQA, can help you ensure that your content conversion hasn’t misplaced a single character.

    Presented by: Tristan Mitchell, DeltaXML Tristan is Product Director at DeltaXML, a technology company with world-leading software products for the management of change in structured content. He has a deep understanding of DeltaXML’s product suite and loves to help customers create extra value in their content using change management. Tristan is a father to three daughters, a movie lover, and a keen runner.    
  • January 17, 2024  9:00 am – 10:30 am PT | 12:00 pm – 1:30 pm ET | 5:00 pm – 6:30 pm GMT
    Fluid Topics' logo  

    Far too often, GenAI projects are considered the exclusive realm of IT, while Knowledge and Content Development teams remain in the background. Unfortunately, this approach often leads these projects to failure.
     
    Join us for an insightful webinar exploring why content developers and information architects must be at the forefront of GenAI Projects. Discover how their expertise and insights propel AI initiatives, transforming content into dynamic, user-centric solutions. Learn why empowering content specialists with GenAI projects is critical for fostering innovation and enhancing customer experiences.
    This webinar is presented by Amber Swope DITA specialist at DITA Strategies, Lief Erickson, Principal Consultant at Intuitive Stack, and Fabrice Lacroix, CEO and founder of Fluid Topics.

    Presented by Fabrice Lacroix, Lief Erickson, and Amber Swope

    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.

        Lief Erickson is co-founder of Intuitive Stack, a content strategy consultancy. He holds a master’s degree in Content Strategy from FH Joanneum (Austria), where he teaches information architecture. ContentOps, taxonomies, and search are leading interests for Lief, who has held positions as a tech writer and IA.     Headshot of smiling woman with long hairAmber Swope is an internationally recognized Information Architect, DITA expert, and IA consultant. With over 20 years of information development experience and 15 years of DITA expertise, Amber specializes in helping organizations create opportunity through IA.
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