• Recorded: March 28, 2018 As we look forward to the 2018 Content Management Strategies/DITA North America conference in April, we devote time to identify industry trends. We asked managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. Dawn Stevens, President of Comtech Services and Mark Gross, President, DCL will walk us through the results of the 2018 Trends Survey, a study we have been conducting since 2012. With five years of data, we can trace the changes in how we think about developing and delivering content. Join DCL and Comtech Services as we review the results of the 2018 survey and compare it with past results. Learn how information developers are coping with new customer demands for innovative approaches to development and delivery. Learn what tools teams are using and how they respond to technical innovations. Presented by: Dawn Stevens, Comtech Services and Mark Gross, Data Conversion Laboratory Dawn Stevens is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is also Director of the Center for Information-Development Management, a membership organization focused on content-management and information-development best practices. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Mark Gross, President, Data Conversion Laboratory, is a recognized authority on XML implementation and document conversion. Mark also serves as Project Executive, with overall responsibility for resource management and planning. Prior to joining DCL in 1981, Mark was with the consulting practice of Arthur Young & Co. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University. He is a frequent speaker on the topic of automated conversions to XML and SGML.
  • August 26, 2021 With the plethora of content available to users today, it’s often a wonder that they are able to find any relevant information to their queries. In fact, it’s the most common complaint Comtech hears when conducting user studies for our clients: “I can’t find what I’m looking for in a reasonable amount of time.” What can we as technical writers do to address that complaint? We hear a lot about taxonomies and metadata and their potential influence in making our content more findable. However, Google uses over 200 ranking factors in its search algorithm that go well beyond this basic categorization. Surprisingly, a significant number of these ranking factors fall clearly within the realm of a technical writer’s responsibilities. In this rapid fire webinar, Dawn presents dozens of proven and speculative factors that you as a technical writer can address to optimize your content for findability. Presented by: Dawn Stevens is the President, and owner of Comtech Services and the Director of the Center for Information-Development Management. With over 32 years of experience, including 20 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.
  • March 24, 2021 Every organization has different content management needs. The needs can be pretty broad or hyper-focused. Everybody has different expectations around the user interface, but the underlying requirements are always based on rich capabilities around legacy content ingestion, authoring, metadata management, storage, delivery, and more. Developing a content strategy is crucial to the success of your CCMS project. Core components help focus your questions, create detailed use cases, and identify candidate departments and content to help assess a CCMS. When you start a CCMS assessment, you should have a comprehensive set of parameters to guide you. It is very important to make the proper discovery and choose the solution which is the right fit. Otherwise, energy is expended to force-fit a solution which usually leads to frustration and wasted resources. Join Divraj Singh, Sr. Solutions Consultant at Adobe, in a conversation with Bernard Aschwanden, CEO at Publishing Smarter, whose organization has done multiple CCMS migrations, to understand the following parameters which will make a CCMS evaluation process easy. They will be leveraging Adobe’s CCMS solution –XML Documentation for Adobe Experience Manager, to showcase some of these workflows.
    • What difference does authoring standard make (unstructured, XML, DITA, HTML etc.)?
    • How advanced are the content management capabilities (web vs offline, metadata support, advanced search)?
    • How does the solution provision for storage (versioning, DAM capabilities etc.)?
    • What OOTB workflows does the solution support (review, translation, task management, content ingestion, etc.)?
    • What reporting capabilities does it have?
    • What publishing capabilities does it provide(DITA OT, integrated tools, third-party plug-ins)?
    • How extensible is the solution (APIs, DITA specializations, integration with external systems)?
    Presented by: Divraj Singh is a Senior Solution Consultant at Adobe, headquartered in San Jose, CA, USA. As a Senior Solution Consultant at Adobe, Divraj Singh leads consulting for Adobe’s CCMS offering – XML Documentation for Adobe Experience Manager. Divraj has over 12 years of software development and technical management experience. He is a seasoned expert in the field of content management with experience working on various WCMS systems and enterprise solutions. He has worked on various software products spanning different technologies involving mobile-web, analytics, personalization, social applicable to several domains like finance, marketing, retail, and healthcare. Divraj on LinkedIn: https://www.linkedin.com/in/divrajsingh/ Website
    Bernard Aschwanden is the Founder of Publishing Smarter. Bernard Aschwanden and his company Publishing Smarter help clients reduce costs and improve the quality of content. A past President of the Society for Technical Communications, he trains, writes, and presents on communications, publishing, and single-source reuse. Publishing Smarter helps companies automate content processes to publish better, faster, and smarter and provide a maximum return on investments. Bernard on LinkedIn: https://www.linkedin.com/in/bernardaschwanden/ Bernard on Twitter: https://twitter.com/aschwanden4stc https://twitter.com/publishsmarter Website
  • April 11, 2019 Salesforce is ubiquitous. It is being used to drive self-service portals, support internal staff, increase sales, and much more. However, Salesforce can now be made more powerful and give you even greater competitive advantage. Whether you are using Sales Cloud, Service Cloud, Marketing Cloud, or Community Cloud, you are sharing your information. Bluestream will show how you can help your customers to easily find great support information through community searches, right beside your community forums, blog posts, and Salesforce KB articles. Dynamically update content through Bluestream’s end-to-end solution. Use XDocs’ sophisticated tags to customize information based on user profiles, permissions, and languages, and deliver customer- and configuration-specific documents, policies, or procedures. Presenter: Rik Page is Sales and Marketing Director at Bluestream Software and has been working with both component content and document management solutions since 2001. During this time he has worked with custom DTDs and Schemas, S1000D, iSpec2200 and DITA. His experience covers a wide range of industries including education, banking and finance, manufacturing and healthcare. A keen advocate of technology and innovation Rik has taken part in multiple consultancy projects and helped formulate solutions all over the world.
  • December 4, 2019 In this webinar, Bluestream will show how advanced integration with oXygen Author and Editor throughout the content lifecycle can greatly help everyone involved in creating content. From content creation, review, branching and merging, release management and delivery via Oxygen Chemistry and Oxygen WebHelp Bluestream will show what the future is bringing. Presented by: Nenad Furtula a Partner, and VP of Sales and Marketing at Bluestream Database Software. Nenad has been working with XML and bringing XML related products to market for over 15 years. Currently his primary professional interest lies in building and socializing a DITA-enabled component content management system called XDocs. Nenad holds a BBA from Capilano University and MSc (Computer Science) from Dalhousie University.
  • July 21, 2021 With this webinar, we are pleased to announce the release of the first-ever e-learning course to train technical writers and subject matter experts on the use of Simplified Technical English (STE), the global standard for writing clear and concise content. Most of the world’s leading companies have accelerated their digital transformation efforts during the pandemic—efforts that are not slowing down. Content plays a key role in digitalization, as it has an important impact on the customer experience, where good quality content will help grow and create new business and service models and ensure safe product use. Because of this key role, it is important that global writing teams learn how to write content that is accurate, clear, aligned, and easy to find by their customers. Through STE companies can maximize the value of their enterprise content, whether this is for technical documentation, marketing, or support. Technical writers will be able to further improve their skills and show industry credibility through an e-learning course, which one could do at any time and from any location. During this webinar, participants will learn more about STE, the values it brings, and how this e-learning course will help you create the best possible content. Presented by: Berry Braster has been in the technical documentation field for over 18 years and has helped implement content strategies, including the use of DITA and HyperSTE controlled language software. As Technology Director, Berry is involved with connecting technical documentation to IoT, and how to leverage on technologies like Augmented and Virtual Reality.
  • February 5, 2020 If you are implementing a large-scale infrastructure project such as a cCMS implementation or migration to DITA at your organization, then you know about predictable costs such as purchasing hardware, licensing software, and training writers. Predictable expenses are easy to manage and plan for as you know when they will be due, and at least approximately how much they are going to cost. There are, however, other potential costs that may be unknown, either because your requirements have iterated since the original project scope was defined or you have uncovered something unexpected in your environment. These unpredictable expenses can add risk to the overall project timeline or impact the actual cost. They may be challenging to fit into your existing plan or require additional planning. In this webinar, Sabine Ocker will discuss some top hidden costs and provide insights on how to identify, plan for, and mitigate the impact of common examples such as changes to project scope, lack of appropriate standards, and content conversions. Presented by: Sabine Ocker has 20 plus years’ experience helping companies solve their interesting business problems. Solutions have included DITA migrations, content conversions, new tools or CMS, information modeling, content strategy, multi-channel publishing, and taxonomy development.
  • October 21, 2020 Thinking of automating your entire conversion process to DITA? Wanting to handle conversion work manually, in-house? Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect. A simplistic approach may allow you to publish something that looks just like what you have now. But a really good quality conversion will help you to leverage content reuse, personalization and multi-channel publishing, as well as making it easier to maintain and update your content. For example, will your conversion generate keys and keyrefs for variables? How about a relationship table, to prevent broken links? Will menu cascades be correctly marked up, for localization purposes? Presented by: Helen joined Stilo as a technical editor. She now works closely with Stilo Migrate customers, helping them to analyze their legacy content and configure appropriate mapping rules. She also provides Migrate customer training and support. Helen has helped Migrate customers to convert tens of thousands of pages of content to DITA and custom XML. Helen holds a Bachelor of Arts in English from St. Francis Xavier University in Antigonish, Nova Scotia, and has pursued graduate studies at Queen’s University in Kingston, Ontario.
  • September 16, 2020 Tools and techniques used in software development can also be applied for documentation management:
    • Storage and issue management using GitHub
    • Automated quality checks and continuous publishing using Netlify
    • Editing and collaboration support
    • Release strategies
    We will analyze a working Docs as Code setup that will be freely available on GitHub afterward so attendees will be able to fork it, work with it, gain a deeper understanding and apply these concepts into their own documentation projects. Although any text-based document format works, we will use a mixed DITA and Markdown project in the demo setup. Presented by: Alex Jitianu has been working for more than 10 years as a software architect for Syncro Soft Ltd., the producer of the popular Oxygen XML Editor. During this period, his main focus has been in the development of technical documentation tools and DITA specific support.
  • Recorded: March 15, 2018 The OASIS DITA Adoption TC is pleased to announce Keith Schengili-Roberts presentation on DITA Worst Practices. While people are interested in hearing about successes, we can actually learn more from failure. Not only do we discover what not to do, but also how to avoid the circumstances that led to it. DITA Adoption Chairperson Keith Schengili-Roberts has seen a lot of good and bad things happen to DITA implementations over the years, and part of his job is to investigate what works, what doesn’t, and why. This presentation is designed as an instructive and humorous lesson on what *not* to do when implementing DITA within a documentation team. From constraints that went too far, management decisions that went awry to quixotic tool decisions, Keith will cover DITA tales that are both funny and horrifying. Listen to his best (worst) DITA practices! Presented by: The OASIS DITA Adoption Technical Committee Keith Schengili-Roberts, OASIS DITA Adoption Committee Chairperson / IXIASOFT Keith is a DITA Specialist at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto's iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.
  • Date: August 7, 2019 Gathering feedback from subject matter experts and other stakeholders is frequently a source of frustration for both content developers and SMEs alike. Whether you use the old “red pen” technique or circulate PDFs to your SMEs for comment and review, incorporating that feedback into your source content is time-consuming, labor-intensive, and error prone – not to mention difficult to track over time. In this webinar Chad Dybdahl, Adobe Solutions Consultant, will walk you through a highly collaborative workflow experience that allows you to:
    • Easily collect feedback from many stakeholders simultaneously, in real-time
    • Quickly import changes from reviewers back into your DITA source content
    • Accept and reject whose changes
    • Preserve trackability of the changes throughout the content lifecycle
      Presented by: Chad Dybdahl is a Solutions Consultant for Technical Communication at Adobe. Chad helps organizations around the world craft a vision for their content strategy with an eye towards future delivery platforms. Chad lives in Wisconsin with his wife, daughter, and two dogs. In his spare time, he enjoys tinkering with home automation, restoring vintage hi-fi equipment, and gardening.
  • June 5, 2019 In today’s market, companies with service organizations are responsible for contributing 30%+ to overall company profit. While much of the effort in the last five years has gone into automating task management for Service Managers and technicians, a large gap remains in the way service organizations effectively find, use, and capture critical content specific to the task. Service Information Delivery solves the age-old struggle of providing accurate and relevant content to field service personnel as the task or job is being performed. It also captures and shares data during the process and provides audit trail and analytics upon completion. All critical functions to help the Service organization perform at the highest level within the business. Attendees will learn: 1. What is Service Information Delivery? 2. Why Service information delivery is critical in today’s business environment? 3. How can this impact the overall Service business and bottom line? Presented by: Stephanie Castillo is VP Business Operations – Titania Partnership, a leading provider of expert services and software. For more than 20 years Stephanie has been managing global documentation initiatives and writing teams for global organizations. Throughout her career she has architected solutions, managed global implementations, defined processes, and supervised requirements gathering and tools selection projects for multichannel content publishing systems as well as global translation management systems. Stephanie holds an MBA from Cardinal Stritch University, BA in communications from University of Wisconsin. In her free time she enjoys spending time with her daughter and husband, running and playing soccer.
  • May 26, 2021 What if the search function on your tech doc was providing personalized results and was as good as Google, reading the mind of your users and anticipating their needs? What about a search engine that learns and gets more accurate, more relevant and personal every day. What does it take to get there? It’s mostly about technology, but not only. It also requires information: about your content (metadata) and about your users (profiles). In this Webinar, we will introduce the challenges, review the possible solutions, and discuss what you need to have and do in order to support this shift to a modern user experience. Presented by: Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • December 16, 2020 A step by step guide to getting started with Schematron and Schematron Quick Fixes. Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification and will help the content writer add content more easily and without making mistakes. Join us to see:
    • How to create business rules with Schematron
    • How Schematron rules are applied
    • How to apply specific Schematron rules on all DITA files
    • How to develop Schematron Quick Fixes to make it very easy to solve the reported problems
    Presented by: Octavian is a software architect at Syncro Soft Ltd, the company that produces Oxygen XML Editor. With more than 15 years of experience in working with XML technologies, he contributes to a number of XML-related open source projects. He also acts as co-editor of the Schematron QuickFix specification developed by a W3C community group.
  • August 10, 2020 Content developers and managers worldwide are coming together to share ideas and inspire each other at ConVEx in September. When first announced, we said ConVEx is not an online simulation of an in-person conference, but an immersive experience designed from the ground up to use our e-resources in the best possible way to bring you a wealth of ideas and information to support your efforts in defining and executing a comprehensive content strategy. During this Webinar, Dawn Stevens explains what we mean by this statement and what you can expect and gain from this new event format. We'll discuss the event format, the technology we'll use, and highlight the many networking activities provided. By the end of the Webinar, you'll know why you should attend ConVEx — it's an opportunity to have a positive experience, converge with others in the industry, focus your attention on industry issues, and magnify your value to your organization. Presented by: Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need.
  • April 6, 2021 Ironically, the terms used to describe a vocabulary of words that organize and catalog information within a content corpus are often used inconsistently or interchangeably. However, each term represents a point on an increasing scale of complexity and resulting data richness and applicability. Following Part 1 of this webinar in which Dawn Stevens of Comtech Services defined and compared these points along the taxonomy spectrum (view part 1 recording), Rik Page of Bluestream now demonstrates the technology and tools that enable you to define and manage your terms and relationships, as well as those that consume what you have defined. Participants will see practical, real-life applications of the taxonomical concepts previously presented. Click here to download the reading list referenced during this webinar. Presented by: Dawn Stevens is the President, and owner of Comtech Services and the Director of the Center for Information-Development Management. With over 25 years of experience, including 20 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Rik Page is Sales and Marketing Director at Bluestream Software and has been working with both component content and document management solutions since 2001. During this time, he has worked with custom DTDs and Schemas, S1000D, iSpec2200 and since 2005 DITA. His practical experience ranges from data capture/content creation through to dynamic multichannel delivery, achieved in a wide range of industries including banking and finance, manufacturing, central government and education. A keen advocate of technology and innovation Rik has taken part in multiple consultancy projects and helped formulate solutions all over the world. Away from the office Rik is a Scout Leader working with young people and helping them to develop new skills whilst having fun.
  • March 9, 2021 Ironically, the terms utilized to describe a vocabulary of words used to organize and catalog information within a content corpus often are used inconsistently or interchangeably. However, each term represents a point, on an increasing scale of complexity and resulting data richness and applicability. In this two-part webinar, Dawn Stevens of Comtech Services defines key points along this scale, comparing and contrasting the scope and domain to which each term applies, suggesting when each might be used, and recommending the processes for creating it. Dawn is joined by Rik Page of Bluestream, who will demonstrate real-life examples of each in use. Participants will gain clarity about the approach required to make content more accessible for their users. View part 2 of this webinar here. Presented by: Dawn Stevens is the President, and owner of Comtech Services and the Director of the Center for Information-Development Management. With over 25 years of experience, including 20 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Rik Page is Sales and Marketing Director at Bluestream Software and has been working with both component content and document management solutions since 2001. During this time, he has worked with custom DTDs and Schemas, S1000D, iSpec2200 and since 2005 DITA. His practical experience ranges from data capture/content creation through to dynamic multichannel delivery, achieved in a wide range of industries including banking and finance, manufacturing, central government and education. A keen advocate of technology and innovation Rik has taken part in multiple consultancy projects and helped formulate solutions all over the world. Away from the office Rik is a Scout Leader working with young people and helping them to develop new skills whilst having fun.
  • March 31, 2021 How do you ensure that your content is consistent and follows your brand’s guidelines? How do you begin a project that’s consistent across your technical communications? Is it an achievable goal? What results should I expect? In this webinar, learn how the combination of easyDITA's CCMS and HyperSTE allows you to check your content against your specific style guide, as well as industry standard grammar and terminology rules. The result is not only scalable and single-sourced content, but clear and concise content across the board. Content that's more cost effective, brand aligned, and ready to attract new customers. Attendees will learn:
    • The value of combining an XML CCMS with a Grammarly-like content checker
    • A live demo of easyDITA with HyperSTE that shows how the tools work together to help content creators
    • A general project plan to help you get started in achieving great results
    • An example of a customer implementation and their results
    Presented by: Berry Braster has been in the technical documentation field for over 18 years and has helped implement content strategies, including the use of DITA and HyperSTE controlled language software. As Technology Director, Berry is involved with connecting technical documentation to IoT, and how to leverage on technologies like Augmented and Virtual Reality. Dushko Radevski is a Senior Solutions Representative at Jorsek, the makers of easyDITA. Dushko is best described as a problem solver. Every day, he invests his days working closely with technical documentation teams who are looking for help with their document creation and publishing problems. Dushko is exceptional at helping to identify underlying issues and bringing the most effective solution to the table. Outside of his role at Jorsek, Dushko has an interest in languages and is currently studying German to add to his multilingual communications capabilities.
  • October 6, 2021 Our content shapes experiences and drives behavior. The question then becomes, is your content causing positive or negative experiences and behaviors? In this presentation, we’ll take a critical look at content operations (Content Ops), the processes behind your knowledge, and how they make or break customer experiences. You’ll learn:
    • Tactics to turn your haphazard workflow into a repeatable process
    • Overlooked signs that your content hinders customer experience
    • How to ensure your content capability can scale with your company’s growth
      Presented by: Patrick Bosek, CEO of Heretto, loves all things content and applies his technical acumen to developing, productizing, and solving problems with product content software. Outside of that, he rides his motorcycle and makes coffee that makes him feel as fast as his motorcycle. He lives in Rochester, NY, with his son, Ezra, and a dog named Lloyd.
  • June 2, 2021 Various surveys are showing that the majority of the world’s leading companies have accelerated their digital transformation efforts during the pandemic – efforts that are not slowing down. This presentation will discuss the key role content plays in the field of digitalization, and what you should do to future proof your content while elevating your customer experience. Presented by: Berry Braster has been in the technical documentation field for over 18 years and has helped implement content strategies, including the use of DITA and HyperSTE controlled language software. As Technology Director, Berry is involved with connecting technical documentation to IoT, and how to leverage on technologies like Augmented and Virtual Reality.
  • Date: August 12, 2020 Squatches, yeti, and kraken: oh, my! Learn about cryptozoology, cryptids, and… oh yes: the future of content strategy and digital experiences. Chad Dybdahl, Adobe Solutions Consultant, walks you through importing content from Microsoft Word, creating intelligent, structured content that can then be used across a wide range of delivery channels and platforms. In this session, we’ll see both traditional and headless delivery strategies that will inspire you to think about content in new and exciting ways.
    • Strategies to repurpose your technical content in new ways
    • Headless content delivery: what is it and why you need it
    • Creating structure from (MS Word) chaos
    Presented by: Chad Dybdahl is a Solutions Consultant for Technical Communication at Adobe. Chad helps organizations around the world craft a vision for their content strategy with an eye towards future delivery platforms. Chad lives in Wisconsin with his wife, daughter, and two dogs. In his spare time, he enjoys tinkering with home automation, restoring vintage hi-fi equipment, and gardening.
  • October 3, 2018 Analysts predict that chatbots will overtake websites and apps as your customers’ preferred interface in the near future. How do you get past the exciting, carefully staged demo presentation into the world of real-life customers? Demos are brief and can be successful with only a few lines of conversation, guided by some simple rules. This is how almost all chatbots work today. But tech content is textual and not rule-based. In fact, it is impossible to revamp the many thousands of pieces of content written for human readers into a formal rules-based system. The problem is how to connect the textual content, in any format or structure, with the inner processes of the bot. One way or another we are going to be having verbal conversations with our devices. We will review the various approaches and what the maturity of this technology allows. Presented by: Fabrice Lacroix is the founder of Fluid Topics, the company that puts enterprise content to work. A serial entrepreneur, he has been working for 25 years on the development of solutions that help customers make the most of their content and enhance their operating efficiency
  • March 4, 2020 Technical documentation is rarely created by lone writers, so there is a constant need for collaboration. Collaboration can be with other writers or with people with other roles, usually referred to as subject matter experts, who may be part of your organization or external experts. In order to be successful, the collaboration needs to be enabled by integrating it as part of the usual processes or workflows each user performs. In this presentation, we will explore a few collaboration scenarios that show how to implement continuous improvement loops for published documentation, how to integrate documentation as part of the product development workflow, and how immediate collaboration can take place. Presented by: George Bina is one of the founders of Syncro Soft SRL, the company that develops oXygen XML suite of XML editing, authoring, development, publishing and collaboration tools. He has more than 20 years of experience in working with XML and related technologies, bringing many innovative ideas to reality and contributing to XML-related open-source projects. He presented at many XML, DITA, and technical communication conferences, giving passionate presentations and challenging the technological status quo, trying to get the audience to think outside the box, and re-imagine the future.
  • February 5, 2019 Your technical content is a valuable yet hidden asset: It impacts every stage of your customer journey and forms a significant - and often, the largest - component of your overall web presence. Easy access to personalized content is therefore key to the overall digital and user experience for your customers. In this webinar we explore the role of taxonomy and metadata to deliver on the promise of role-based and personalized experiences, taking into account a variety of content types. Presented by: Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin Software, he has spearheaded the development of advanced technology solutions for dynamic content delivery. Prior to founding Zoomin and Suite Solutions, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.
  • September 29, 2021 Not all Analytics are created equal. Nor are they fit for the same purpose. Google Analytics and other web analytics tools are incredibly helpful for marketing content. But when it comes to product documentation, they are outranged by dedicated Content Analytics. Next-gen Content Analytics is designed for technical content and understand the complexity and structure of your documentation down to the topic level. Far beyond the web analytics capabilities, they generate the type of insights that benefit not only the tech content professionals but the entire organization. In this webinar, you will learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics. Presented by: Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • June 30, 2021 NXP successfully deployed a DITA CCMS in 2016, in a SaaS environment, to manage technical product documentation. A software and system upgrade to Tridion Docs 14 (CCMS) was planned in 2019-20 to take advantage of new capabilities, performance improvements, system and infrastructure updates. Managing a successful CCMS upgrade requires detailed coordination, planning, testing, communication, and execution. From the webinar, you will learn how NXP effectively utilizes SAFe methodologies, together with their CCMS vendor RWS, to manage and execute the upgrade. Noreen and Maria worked together to coordinate activities on an NXP Agile Release Train (ART) as both are SAFe-certified. Noreen heads the RWS core team, which consists of representatives from several NXP business lines. Maria is from IT, working as the upgrade project Scrum Master. Overall, the upgrade was a success, as it was completed on time and within budget. NXP did encounter some unexpected issues that were managed following this process. During this webinar, Noreen and Maria will discuss how the business and IT benefited by utilizing SAFe methodologies to document CCMS configurations, develop and execute test cases for upgrade testing, managed communications with RWS and third-party vendors, communicated benefits to the business users, and moved all users into an upgraded production system with minimal interruptions. Presented by: Maria Yenerich works as a Scrum Master within the NXP Marketing Information Technology (IT) group. With 20+ years of system management experience, Maria has an undergraduate degree from Creighton University and a Master’s of Business Administration from the University of Illinois. Noreen McMahan has a Ph.D. from the University of Texas in Austin. In 2008, Noreen joined a team deploying a new CCMS in a global company. For almost a decade, she trained users of the CCMS around the world. She authored the online training in the DITA environment using the same tools as the writers and engineers she trained. She began her role as NXP RWS Product Owner after working on a team that deployed SDL LiveContent Architect as the new NXP CCMS in 2016. Later, as the 2020 pandemic gained momentum, Noreen worked on an Agile team that successfully completed an RWS upgrade of the CCMS to Tridion 14. She, therefore, has experience in deploying a new CCMS and in upgrading an existing one. Chip Gettinger is VP Global Solutions Consulting at RWS, managing a team that works with customers in maximizing global content with RWS. He has experience working with customers to develop global content strategies, business ROI adoption drivers, change management, and technology adoption for component content management systems. He speaks and blogs about customer successes working closely with industry standards, partners, and customers in technology solutions and deployments.
  • August 7, 2018 It's not the same old "here is how to get a CCMS" session you may have heard about or attended before. During this webinar we provide a brief CCMS primer, then dive into core steps to choose a CCMS, and explore a case study of a client who migrated 2 years ago. We explore their drivers for a CCMS, the numbers that make them tick, and where they are two years later. Real data, real history, real ideas. Presented by: Bernard Aschwanden has excelled in technical communication as a trainer, courseware developer, team leader, manager, and business owner. A Past President of the STC and the founder of Publishing Smarter, Bernard works with organizations to create, manage, and distribute content based on technical communication best practices. He guides companies on how to make the business case that content is the most crucial business asset.
  • Date: October 2, 2019 Prior to DITA, there wasn’t much we could do when it came to strategizing with the rest of the enterprise and pooling our tools, processes, and content. That’s no longer the case; as we see more and more DITA adoption from many expected and unexpected divisions, from Training and Support to Academic Publishers, Operations and Insurance. A unified, DITA-driven, enterprise-wide approach to content can have a profound impact on the enterprise. When content created by the enterprise is treated as a valued and valuable corporate asset, it’s a win-win-win situation. It’s more efficient for the enterprise and easier for content creators. But end users reap the real benefit by getting the content they need when they need it. In this webinar, Bernard Aschwanden, will take you through 10 ways in which DITA can help drive unified content strategy. Presented by: Bernard solves documentation-based problems and helps companies generate more revenue. He guides clients through the best processes to create, manage, and deliver content. Once content is delivered, he helps socialize the message, understand and act on feedback, and improve the process and workflow. He is the founder of Publishing Smarter (www.publishingsmarter.com), an Associate Fellow of STC, and a Past President of STC. Bernard has helped hundreds of companies implement successful solutions. He is focused on publishing better, publishing faster, and publishing smarter.

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