Past Webinars

  • June 16, 2020 Unlike a decade ago, organizations face few barriers to entry if they want to develop structured content in a DITA-based ecosystem. The increasing adoption of Git as a content platform, and the maturing of DITA-focused products like oXygen have removed many of the cost barriers to implementing DITA in an elegant and scalable way. Whether a stop on a longer-term transition to a CCMS or the final destination, a mostly open-source DITA tool chain can be a valuable proving ground for a sophisticated content strategy. In this presentation, you’ll learn how process, information design, scalable repository design, and smart use of oXygen and Git can be more than a short-term solution. You will also learn where Git falls short and when you should be using a DITA CCMS. Presented by: Frank Miller president/ founder of Ryffine is an industry thought-leader whose career has focused on leading enterprise client engagements and building an information development community, Frank has been involved in dozens of successful DITA implementations. In addition to partnering with many leading names in the information development and content management spaces, Frank enjoys sharing his insights on trends and facilitating the adoption of best practices throughout the community. Presented by: Rik Page is EMEA Sales and Marketing Director at Bluestream Software and has been working with both component content and document management solutions since 200. During this time, he has worked with custom DTDs and Schemas, S1000D, iSpec2200 and since 2005 DITA. Rik's practical experience ranges from data capture/content creation through to dynamic multichannel delivery. This has been achieved in a wide range of industries including banking and finance, manufacturing, central government, and education. A keen advocate of technology and innovation Rik has taken part in multiple consultancy projects and helped formulate solutions all over the world.
  • February 6, 2019 With Salesforce supporting many customer-centric processes, it must be able to leverage the technical documentation that’s needed to increase efficiency of these processes. And yet, despite being built around a comprehensive and extensible data model, Salesforce is not equipped for storing and delivering technical content. So what should you do when you are asked to integrate tech doc inside Salesforce? Fortunately, options are available for solving this challenge and making relevant technical content available to support staff and customers. Presented by: Fabrice Lacroix is a known Web pioneer and the founder of Antidot, the company that puts enterprise content to work. As an entrepreneur, he has been working for 25 years on the development of the Internet and of the Web through several major companies.
  • Recorded: January 12, 2017 DITA 1.3 introduces scoped keys, which expand the key functionality introduced in DITA 1.2. In DITA 1.2, a key could have only one definition with a root map. This limitation proved a barrier to a fully-realized reuse strategy for many documentation teams. Scoped keys enable a key to be redefined at multiple levels (key spaces) in a map, with each key definition effective within its own key space. A key space can be the entire root map, a sub-map, a topichead or topicgroup, or even a single topicref, meaning (for one thing) that a topic can be reused many times in a map with its keys being resolved different in each instance of the topic. The scoped keys functionality makes use of a new keyscope attribute added to the appropriate map node. This attribute is not required; unscoped keys can still be used and continue to function as they did in DITA 1.2. This webinar explains the evolution of keys between DITA 1.2 and DITA 1.3, and presents several basic examples and use cases for scoped keys. It also explains key spaces and the interaction between multiple key spaces in a map. During this webinar, the presenter will use the oXygen XML editor with the understanding that other XML editors might choose to visually represent the scoped key functionality differently. Presented by: Leigh W. White, IXIASOFT Technologies Leigh is a DITA Specialist at IXIASOFT, where she helps documentation groups evaluate their workflows and content models and transition into the DITA CCMS. Leigh has spoken on DITA, content management systems and content conversion at a number of conferences, including DITA North America, DITA Europe, Intelligent Content, DITA-OT Day, the STC Summit, Lavacon, and Writers UA. She is the author of DITA For Print: A DITA Open Toolkit Workbook and a contributor to The Language of Content Strategy and The Language of Technical Communication.
  • Recorded: January 18, 2017 Proponents argue that organizations adhering to an Agile methodology are better positioned to meet the needs and expectations of their customers, react to market needs and changes, and realize the greatest value from their resources. As a growing number of information development teams jump on the Agile bandwagon, with or without their product development teams, they must evaluate whether or not Agile meets its promises. However, traditional waterfall metrics tend to measure process and productivity, such as ensuring a defined workflow has been followed or calculating development hours per page or topic. Agile benefits, however, center less on how things were done and more on the resulting outcome, such as customer satisfaction or team collaboration.  Managers need to adapt and change what they are measuring to obtain a complete picture of what they are accomplishing with their move to Agile. Presented by: Dawn Stevens, Comtech Services Inc. Dawn Stevens is Vice President of Operations and partner at Comtech Services and Associate Director of the Center for Information-Development Management. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.
  • May 12, 2020 In its eighth year of collecting data, the Center for Information-Development Management (CIDM) and Data Conversion Laboratory (DCL) asked managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. During the webinar we walk through the results of the 2020 Trends Survey, a study we have been conducting since 2012. We trace the changes in how we think about developing and delivering content. Learn how others in the information-development community are planning to respond to new customer demands for innovative approaches to development and delivery. Presented by: Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need. Mark Gross, President, Data Conversion Laboratory, is a recognized authority on XML implementation and document conversion. Mark also serves as Project Executive, with overall responsibility for resource management and planning. Prior to joining DCL in 1981, Mark was with the consulting practice of Arthur Young & Co. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University. He is a frequent speaker on the topic of automated conversions to XML and SGML.
  • April 30, 2019 Consumers have more avenues than ever before to find the content they need. Are you trying to decipher how content trends are impacting your business? Do you need to respond to a rapidly changing digital marketplace? Join us to discover how changing content development and delivery requirements are affecting your business today. Learn how others in the information-development community are planning to respond to new customer demands for innovative approaches to development and delivery. In its seventh year of collecting data, the Center for Information-Development Management (CIDM) and Data Conversion Laboratory (DCL) asked managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. During the webinar we walk through the results of the 2019 Trends Survey, a study we have been conducting since 2012. We trace the changes in how we think about developing and delivering content. Presented by:  Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need. Mark Gross, President, Data Conversion Laboratory, is a recognized authority on XML implementation and document conversion. Mark also serves as Project Executive, with overall responsibility for resource management and planning. Prior to joining DCL in 1981, Mark was with the consulting practice of Arthur Young & Co. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University. He is a frequent speaker on the topic of automated conversions to XML and SGML.
  • Recorded: March 28, 2018 As we look forward to the 2018 Content Management Strategies/DITA North America conference in April, we devote time to identify industry trends. We asked managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. Dawn Stevens, President of Comtech Services and Mark Gross, President, DCL will walk us through the results of the 2018 Trends Survey, a study we have been conducting since 2012. With five years of data, we can trace the changes in how we think about developing and delivering content. Join DCL and Comtech Services as we review the results of the 2018 survey and compare it with past results. Learn how information developers are coping with new customer demands for innovative approaches to development and delivery. Learn what tools teams are using and how they respond to technical innovations. Presented by: Dawn Stevens, Comtech Services and Mark Gross, Data Conversion Laboratory Dawn Stevens is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is also Director of the Center for Information-Development Management, a membership organization focused on content-management and information-development best practices. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Mark Gross, President, Data Conversion Laboratory, is a recognized authority on XML implementation and document conversion. Mark also serves as Project Executive, with overall responsibility for resource management and planning. Prior to joining DCL in 1981, Mark was with the consulting practice of Arthur Young & Co. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University. He is a frequent speaker on the topic of automated conversions to XML and SGML.
  • Recorded: March 30, 2017 As we look forward to the 2017 Content Management Strategies/DITA North America conference in April, we devote time to identify industry trends. We asked managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. Dawn Stevens, President of Comtech Services and Director of The Center for Information-Development Management, and Mark Gross, President of DCL, walk us through the results of the 2017 Trends Survey, a study we have been conducting since 2012. With five years of data, we can trace the changes in how we think about developing and delivering content. Join DCL and Comtech Services as we review the results of the 2017 survey and compare it with past results. Learn how information developers are coping with new customer demands for innovative approaches to development and delivery. Learn what tools teams are using and how they respond to technical innovations. Presented by: Dawn Stevens, Comtech Services, Inc. and Mark Gross, DCL Dawn Stevens is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is also Director of the Center for Information-Development Management, a membership organization focused on content-management and information-development best practices. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Mark Gross, President, Data Conversion Laboratory, is a recognized authority on XML implementation and document conversion. Mark also serves as Project Executive, with overall responsibility for resource management and planning. Prior to joining DCL in 1981, Mark was with the consulting practice of Arthur Young & Co. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University. He is a frequent speaker on the topic of automated conversions to XML and SGML.
  • Recorded: September 21, 2017 User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of your products—they are also tools for winning business, increasing customer satisfaction and building loyalty. By understanding how your product documentation is consumed, you can transform operations and improve your product adoption. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content. By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator, unleashing a tremendous potential of information innovation.

    Presented by: Fabrice Lacroix, Antidot

    Fabrice Lacroix is a known Web pioneer and the founder of Antidot, the company that puts enterprise content to work. As an entrepreneur, he has been working for 25 years on the development of the Internet and of the Web through several major companies.
  • April 11, 2019 Salesforce is ubiquitous. It is being used to drive self-service portals, support internal staff, increase sales, and much more. However, Salesforce can now be made more powerful and give you even greater competitive advantage. Whether you are using Sales Cloud, Service Cloud, Marketing Cloud, or Community Cloud, you are sharing your information. Bluestream will show how you can help your customers to easily find great support information through community searches, right beside your community forums, blog posts, and Salesforce KB articles. Dynamically update content through Bluestream’s end-to-end solution. Use XDocs’ sophisticated tags to customize information based on user profiles, permissions, and languages, and deliver customer- and configuration-specific documents, policies, or procedures. Presenter: Rik Page is Sales and Marketing Director at Bluestream Software and has been working with both component content and document management solutions since 2001. During this time he has worked with custom DTDs and Schemas, S1000D, iSpec2200 and DITA. His experience covers a wide range of industries including education, banking and finance, manufacturing and healthcare. A keen advocate of technology and innovation Rik has taken part in multiple consultancy projects and helped formulate solutions all over the world.
  • December 4, 2019 In this webinar, Bluestream will show how advanced integration with oXygen Author and Editor throughout the content lifecycle can greatly help everyone involved in creating content. From content creation, review, branching and merging, release management and delivery via Oxygen Chemistry and Oxygen WebHelp Bluestream will show what the future is bringing. Presented by: Nenad Furtula a Partner, and VP of Sales and Marketing at Bluestream Database Software. Nenad has been working with XML and bringing XML related products to market for over 15 years. Currently his primary professional interest lies in building and socializing a DITA-enabled component content management system called XDocs. Nenad holds a BBA from Capilano University and MSc (Computer Science) from Dalhousie University.
  • Recorded: June 8, 2017
    In many industries there’s a shift taking place from the traditional product-focused model to a user focused model. It has become important to bring service information, such as user and maintenance manuals, to this new model as well to get the best possible user experience. This new model contributes to a lower downtime thanks to predictive maintenance, which is a result of IoT initiatives. In this webinar, Berry Braster of Etteplan will explain how business models are changing and what this means for technical communicators and documentation managers.

    Presented by Berry Braster, Etteplan

    Berry Braster is the Technology Director of Technical Documentation at Etteplan, a specialist in engineering, embedded systems, IoT, and technical documentation solutions with over 2500 employees worldwide. Berry has over 16 years of experience in the field of technical documentation and has assisted many global companies with their content strategies, effectively communicating technical information and applying universal standards for content, including Simplified Technical English and DITA.
  • February 5, 2020 If you are implementing a large-scale infrastructure project such as a cCMS implementation or migration to DITA at your organization, then you know about predictable costs such as purchasing hardware, licensing software, and training writers. Predictable expenses are easy to manage and plan for as you know when they will be due, and at least approximately how much they are going to cost. There are, however, other potential costs that may be unknown, either because your requirements have iterated since the original project scope was defined or you have uncovered something unexpected in your environment. These unpredictable expenses can add risk to the overall project timeline or impact the actual cost. They may be challenging to fit into your existing plan or require additional planning. In this webinar, Sabine Ocker will discuss some top hidden costs and provide insights on how to identify, plan for, and mitigate the impact of common examples such as changes to project scope, lack of appropriate standards, and content conversions. Presented by: Sabine Ocker has 20 plus years’ experience helping companies solve their interesting business problems. Solutions have included DITA migrations, content conversions, new tools or CMS, information modeling, content strategy, multi-channel publishing, and taxonomy development.
  • October 21, 2020 Thinking of automating your entire conversion process to DITA? Wanting to handle conversion work manually, in-house? Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect. A simplistic approach may allow you to publish something that looks just like what you have now. But a really good quality conversion will help you to leverage content reuse, personalization and multi-channel publishing, as well as making it easier to maintain and update your content. For example, will your conversion generate keys and keyrefs for variables? How about a relationship table, to prevent broken links? Will menu cascades be correctly marked up, for localization purposes? Presented by: Helen joined Stilo as a technical editor. She now works closely with Stilo Migrate customers, helping them to analyze their legacy content and configure appropriate mapping rules. She also provides Migrate customer training and support. Helen has helped Migrate customers to convert tens of thousands of pages of content to DITA and custom XML. Helen holds a Bachelor of Arts in English from St. Francis Xavier University in Antigonish, Nova Scotia, and has pursued graduate studies at Queen’s University in Kingston, Ontario.
  • September 16, 2020 Tools and techniques used in software development can also be applied for documentation management:
    • Storage and issue management using GitHub
    • Automated quality checks and continuous publishing using Netlify
    • Editing and collaboration support
    • Release strategies
    We will analyze a working Docs as Code setup that will be freely available on GitHub afterward so attendees will be able to fork it, work with it, gain a deeper understanding and apply these concepts into their own documentation projects. Although any text-based document format works, we will use a mixed DITA and Markdown project in the demo setup. Presented by: Alex Jitianu has been working for more than 10 years as a software architect for Syncro Soft Ltd., the producer of the popular Oxygen XML Editor. During this period, his main focus has been in the development of technical documentation tools and DITA specific support.
  • Recorded: March 15, 2018 The OASIS DITA Adoption TC is pleased to announce Keith Schengili-Roberts presentation on DITA Worst Practices. While people are interested in hearing about successes, we can actually learn more from failure. Not only do we discover what not to do, but also how to avoid the circumstances that led to it. DITA Adoption Chairperson Keith Schengili-Roberts has seen a lot of good and bad things happen to DITA implementations over the years, and part of his job is to investigate what works, what doesn’t, and why. This presentation is designed as an instructive and humorous lesson on what *not* to do when implementing DITA within a documentation team. From constraints that went too far, management decisions that went awry to quixotic tool decisions, Keith will cover DITA tales that are both funny and horrifying. Listen to his best (worst) DITA practices! Presented by: The OASIS DITA Adoption Technical Committee Keith Schengili-Roberts, OASIS DITA Adoption Committee Chairperson / IXIASOFT Keith is a DITA Specialist at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto's iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.
  • Date: August 7, 2019 Gathering feedback from subject matter experts and other stakeholders is frequently a source of frustration for both content developers and SMEs alike. Whether you use the old “red pen” technique or circulate PDFs to your SMEs for comment and review, incorporating that feedback into your source content is time-consuming, labor-intensive, and error prone – not to mention difficult to track over time. In this webinar Chad Dybdahl, Adobe Solutions Consultant, will walk you through a highly collaborative workflow experience that allows you to:
    • Easily collect feedback from many stakeholders simultaneously, in real-time
    • Quickly import changes from reviewers back into your DITA source content
    • Accept and reject whose changes
    • Preserve trackability of the changes throughout the content lifecycle
      Presented by: Chad Dybdahl is a Solutions Consultant for Technical Communication at Adobe. Chad helps organizations around the world craft a vision for their content strategy with an eye towards future delivery platforms. Chad lives in Wisconsin with his wife, daughter, and two dogs. In his spare time, he enjoys tinkering with home automation, restoring vintage hi-fi equipment, and gardening.
  • Recorded: February 24, 2016 JoAnn Hackos and Stan Doherty, co-chairs of the OASIS DITA Adoption Technical Committee, take a careful look at the DITA standard’s adoption worldwide. Although we have witnessed a continuing growth of industries and companies adopting the DITA standard, we have also seen companies either deciding not to pursue DITA or abandoning an earlier excursion. Join Hackos and Doherty in examining the strengths and the weaknesses of DITA Adoption. Presented by: JoAnn Hackos, Comtech Services and Stan Doherty, SimpliVity Corporation Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado, which she founded in 1978. She is Director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos and colleagues are called upon by corporate executives worldwide to consult on strategies for content management, development and organizational management, product interface design, customer studies, Web and traditional information architecture, and tools and technology selection. Stan Doherty lives in the the Boston area and works as a technical publications manager at SimpliVity Corporation. He participates as an active member of the OASIS DITA Technical Committee and DITA Adoption Committee. Stan also supports companies in New England considering DITA. Feel free to contact Stan if you are considering DITA, DITA tools, or DITA-aware CCMSs. In previous jobs at Akamai Technologies, MathWorks Inc., and Sun Microsystems, Stan has implemented DITA-based solutions for manuals, CSHelp, and web-hosted information centers.
  • Recorded: May 24, 2016 There’s a joke going around that asks: where’s the best place to hide a dead body? Answer: on the second page of a Google search. It underscores the fact that if your technical content does not appear at or near the top of what your users are searching for, it might as well not exist. You can mitigate the problem in DITA content by devising an effective taxonomy and inserting effective metadata into your topics. IXIASOFT DITA Specialist Keith Schengili-Roberts has explored this topic and presents his findings on the processes that can be used to make your DITA-based content easy for your users to find. Presenter: Keith Schengili-Roberts, IXIASOFT Keith is a DITA Specialist at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto's iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.
  • June 5, 2019 In today’s market, companies with service organizations are responsible for contributing 30%+ to overall company profit. While much of the effort in the last five years has gone into automating task management for Service Managers and technicians, a large gap remains in the way service organizations effectively find, use, and capture critical content specific to the task. Service Information Delivery solves the age-old struggle of providing accurate and relevant content to field service personnel as the task or job is being performed. It also captures and shares data during the process and provides audit trail and analytics upon completion. All critical functions to help the Service organization perform at the highest level within the business. Attendees will learn: 1. What is Service Information Delivery? 2. Why Service information delivery is critical in today’s business environment? 3. How can this impact the overall Service business and bottom line? Presented by: Stephanie Castillo is VP Business Operations – Titania Partnership, a leading provider of expert services and software. For more than 20 years Stephanie has been managing global documentation initiatives and writing teams for global organizations. Throughout her career she has architected solutions, managed global implementations, defined processes, and supervised requirements gathering and tools selection projects for multichannel content publishing systems as well as global translation management systems. Stephanie holds an MBA from Cardinal Stritch University, BA in communications from University of Wisconsin. In her free time she enjoys spending time with her daughter and husband, running and playing soccer.
  • August 10, 2020 Content developers and managers worldwide are coming together to share ideas and inspire each other at ConVEx in September. When first announced, we said ConVEx is not an online simulation of an in-person conference, but an immersive experience designed from the ground up to use our e-resources in the best possible way to bring you a wealth of ideas and information to support your efforts in defining and executing a comprehensive content strategy. During this Webinar, Dawn Stevens explains what we mean by this statement and what you can expect and gain from this new event format. We'll discuss the event format, the technology we'll use, and highlight the many networking activities provided. By the end of the Webinar, you'll know why you should attend ConVEx — it's an opportunity to have a positive experience, converge with others in the industry, focus your attention on industry issues, and magnify your value to your organization. Presented by: Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need.
  • Recorded: November 29, 2016 Continuous delivery (CD) and application release automation (ARA) are usually associated with software. These methodologies can be extended to other parts of your business, such as technical documentation. The output of a build/deploy/test/release software process and a build/publish tech doc process are similar – both produce sets of files that can be executed, uploaded, or published to multiple sites. When companies or organizations think of CD and ARA, they most often apply it to the software build/deploy/test/release process. There are many sources of information about how to do this, such as reference books, blogs, communities, and conferences where information is shared and new ideas arise. Let’s look at another way to apply CD and ARA in a company or organization. The process for technical documentation can also follow the build/deploy/test/release pattern.   At Electric Cloud, the process to build and publish (deploy and release) technical documentation was manual and time-consuming. A typical documentation set for a software release consists of six targets. The build process is run through the authoring tool and can take up to 30 minutes to build only one target. During this time, the authoring tool cannot be used to edit other files, and the PC performance can be adversely affected. To publish the documentation, the technical writer has to manually push the file set for each target and keep track of the progress. The publishing process can take up to several hours, depending on the number of targets to publish, the number of files for each target, and the number of servers to which the targets will be published. In this presentation, Jennifer will show how she modified her documentation workflow from doing things manually to having multiple documentation targets automated and publishing them to one or more sites. Jennifer will briefly describe the manual build and publish processes and how long it took to perform them as well as challenges of running this process consistently. Then she will describe and show how these processes were automated and summarize the improvements (spoiler alert: 50% speed up) resulting from it. This is an example of thinking outside of the box when it comes to improving your documentation processes by implementing DevOps, a methodology usually used in software development and release. CD and ARA can be applied to processes used by enterprise teams as well as small teams or groups in other areas of your business. The implementations are similar – only the process details are different. Presented by: Jennifer Chew, Nuage Networks Jennifer Chew is a senior technical writer at Nuage Networks in Mountain View, CA. Prior to this, she worked at Electric Cloud, Juniper Networks, Cisco Systems, and IBM. She is always looking for ways to combine her engineering experience with her writing projects.
  • Date: August 12, 2020 Squatches, yeti, and kraken: oh, my! Learn about cryptozoology, cryptids, and… oh yes: the future of content strategy and digital experiences. Chad Dybdahl, Adobe Solutions Consultant, walks you through importing content from Microsoft Word, creating intelligent, structured content that can then be used across a wide range of delivery channels and platforms. In this session, we’ll see both traditional and headless delivery strategies that will inspire you to think about content in new and exciting ways.
    • Strategies to repurpose your technical content in new ways
    • Headless content delivery: what is it and why you need it
    • Creating structure from (MS Word) chaos
    Presented by: Chad Dybdahl is a Solutions Consultant for Technical Communication at Adobe. Chad helps organizations around the world craft a vision for their content strategy with an eye towards future delivery platforms. Chad lives in Wisconsin with his wife, daughter, and two dogs. In his spare time, he enjoys tinkering with home automation, restoring vintage hi-fi equipment, and gardening.
  • October 3, 2018 Analysts predict that chatbots will overtake websites and apps as your customers’ preferred interface in the near future. How do you get past the exciting, carefully staged demo presentation into the world of real-life customers? Demos are brief and can be successful with only a few lines of conversation, guided by some simple rules. This is how almost all chatbots work today. But tech content is textual and not rule-based. In fact, it is impossible to revamp the many thousands of pieces of content written for human readers into a formal rules-based system. The problem is how to connect the textual content, in any format or structure, with the inner processes of the bot. One way or another we are going to be having verbal conversations with our devices. We will review the various approaches and what the maturity of this technology allows. Presented by: Fabrice Lacroix is the founder of Fluid Topics, the company that puts enterprise content to work. A serial entrepreneur, he has been working for 25 years on the development of solutions that help customers make the most of their content and enhance their operating efficiency
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