Webinar

  • Recorded on January 11, 2024

    There are many different situations when you might convert content from one form into another, from a one-off migration project, converting everything from a legacy format into an open XML standard, all the way to regularly converting third-party content to bring it into your internal CMS. The tools used to convert vary. Maybe you’re using a vendor to convert content for you, or perhaps you wrote your own XSLT suite, which you manage in-house. Whichever route you take and whatever the purpose of your conversion, there is always a risk that content may be lost or corrupted during conversion. In this webinar, Tristan from DeltaXML will walk through some of the pitfalls of content conversion and show how their new tool, ConversionQA, can help you ensure that your content conversion hasn’t misplaced a single character.

    Presented by: Tristan Mitchell, DeltaXML Tristan is Product Director at DeltaXML, a technology company with world-leading software products for the management of change in structured content. He has a deep understanding of DeltaXML’s product suite and loves to help customers create extra value in their content using change management. Tristan is a father to three daughters, a movie lover, and a keen runner.    
  • Recorded on February 7, 2024
      When should regression testing be performed? Regression analysis of PDFs allows you to test system changes, changes to CMS, changes to stylesheet, changes to formatting software, and changes to graphic software. Regression testing should take place anytime your system, hardware, or software changes to determine if what was correct in the output is still correct in output. Changes may result in content disappearing, incorrect formatting, changes to the integrity of images and tables, and many other (sometimes subtle) issues that invalidate the reliability of the document. Antenna House Regression Testing System is for Automated – Fast – Accurate PDF to PDF & Image to Image Visual Comparisons

    Presented by Michael Miller

    Headshot of man with short hair wearing glasses

    Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.

  • Recorded on January 22, 2025
    RWS logo
    Subject Matter Experts (SME) play an ever-increasing role in your authoring processes. But they are not XML experts. Discover how you can enable them to create content that is consistent in terms of structure, language and terminology by modernizing and enhancing your (Component) Content Management with:
    • Browser-based authoring designed for users with no XML expertise
    • Integrated linguistic intelligence to facilitate terminology design and usage, and GenAI for efficiency, consistency, and content reuse
    • Collaborative features for seamless editing and review, taking the pain out of longwinded and error prone review cycles

    Presented by: 

    Torsten Machert, Congree Torsten studied Russian and Spanish. After he graduated at the Humboldt University, Berlin, he spent more that 20 years in the CMS business and became an industry expert in SGML and XML based management and publication processes. As Senior Consultant with Congree he can perfectly combine his linguistic and XML background.
    Headshot of smiling man with short hair and glasses André Schlotz, RWS  André Schlotz is VP Global Automotive and Manufacturing Solutions, RWS Group. He helps organizations to digitalize their content supply chain through structured content authoring, component content management and single source content delivery. Before joining RWS in 2013 he was holding various management positions in manufacturing companies in product development, aftersales, process organization and IT. He has more than 20 years of experiences in process consulting, planning, building and running digital industry solutions.                  
  • Recorded on November 20, 2025
    This session explores how XR(Extended Reality) and IoT(Internet of Things) are transforming training for public safety, defense, and industrial sectors. By combining immersive simulations with real-time data from connected devices, organizations can deliver scalable, scenario-based learning experiences that are as close to reality as it gets – without compromising safety. Experience how Technical Documentation and XR go hand in hand in preparing for skills shortage in safety relevant situations. We’ll walk through potential real-world use cases and show how Training 5.0 enables hands-on learning for complex machinery, emergency response, and high-risk operations. Whether it's fire safety, tactical readiness, or industrial maintenance – this is the next generation of mission-critical support. Presented by: Dr. Harald Stadlbauer, NINEFEB with Christoph Schmidt-Mårtensson and Michael Demel, create photo of smiling man with short hair, mustache, and beard wearing a white shirt
    Harald Stadlbauer is General Manager of the NINEFEB Group of companies, dedicated to the advancement of Technical Communication, like Technical Documentation as well as eLearning, the intelligent context-related delivery of it. Harald has a track record of Project and Product Management in Robotics and Automation technology up to his role as Vice President Business Development in Telecommunications. He is actively engaged in developing iiRDS further as well as contributing to the AAS (Asset Administration Shell) submodels of the IDTA (Industrial Digital Twin Association). He was the owner of the AAS Submodel “Intelligent Information for Use”. headshot photo of smiling man with short brown hair wearing a dark suit and tie.Christoph Schmidt-Mårtensson is Founder and General Manager of create-mediadesign GmbH. He is well known for his expertise in Instructional Design for Knowledge Acquisition, Skills Acquisition as well as Awareness Training. create is not only offering this expertise, but Christoph started development of respective easy to use authoring systems for that, now offering cbook for elearning and XR creator for the XR/AR/VR wordl.            
  • Recorded on January 21, 2026
    This webinar gives organizations a practical, confidence-building roadmap for moving from legacy documentation to structured, reusable content in a DITA-based CCMS. We break down what to do before, during, and after migration, including content audits, information modeling, conversion planning, and post-migration governance. The session also covers how AI supports each stage, from automated content analysis to aligning with enterprise AI programs. Attendees receive checklists and templates they can apply immediately. Key Takeaways:
    • How to assess content maturity and build a sustainable information model.
    • What to convert, what to archive, and how to choose between in-house or outsourced conversion.
    • Critical pre-, mid-, and post-conversion tasks that define migration success.
    • How to prevent new content debt through governance and structured workflows.
    • Where AI accelerates structured content adoption and how to ensure documentation is visible in enterprise AI initiatives.
      Presented by: Dipo Ajose-Coker, RWS Head shot of smiling man with hatDipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.

    After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.

    A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.

    Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
                   
  • Recorded on May 24, 2023 
    Stilo logo   In this webinar, we'll discuss the benefits of using Stilo Migrate for automated content conversion. With Stilo Migrate, you can save time and resources by eliminating manual content conversion. We will discuss how an automated conversion is superior to a manual conversion in avoiding headaches such as incorrect styling and automatic table conversions. Join us to learn how Stilo Migrate can streamline your content conversion process and save you valuable time and resources. Presented by Jacob Brennan Jacob Brennan Jacob Brennan is a Technical Sales Product Specialist at Stilo. He works with Stilo Migrate customers and aids in converting their legacy content to DITA. Jacob is a recent graduate from the University of Ottawa holding a BASc. in Mechanical Engineering and a BSc. in Computing Technology.
  • Recorded on January 11, 2023

          The results have been collected, analyzed, and discussed. Now it’s time to share the results and our observations with you. Join Dawn Stevens as she shares the results of the 2022 CIDM Benchmark Survey on translation and localization practices in our community. She’ll examine the trends and answer questions such as: 
    • What strategies, processes, and measurements do companies use to ensure the quality of translated content? 
    • What content components do companies translate—just body text or do they translate images, metadata, and video too? 
    • Which are the most common languages into which technical publications are translated? 
    • How much do companies spend on translation and does cost affect translation decisions? 
    • Which translation tools do companies use now? 
    • What activities do companies depend on their LSPs to perform? 
      Presented by: Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need.    
  • Recorded on October 25, 2023 
    Stilo logo Stilo showcases a comprehensive, end-to-end process for converting pharmaceutical documentation, beginning with the source DOCX Word file. This journey encompasses the creation of automation rules, execution of the conversion, meticulous quality assurance, and, ultimately, the seamless publication of the final output through Oxygen. Explore how Stilo's Migrate effortlessly addresses prevalent conversion challenges, including the precise identification and generation of product name keys, resolution of table alignment discrepancies, and an array of other crucial tasks. Dive deep into the intricacies of transforming your industry-specific content from its initial state, ensuring a flawless and efficient transition. Presented by: TJ Dhaliwal, Stilo Headshot of smiling man with dark hair and beard TJ Dhaliwal is a Technical Sales Product Specialist at Stilo, helping customers uncover solutions to their content conversion needs. With a solid technical background in engineering and a passion for public speaking, he’s successfully bridged the gaps between project stakeholders. As a problem solver, TJ has helped several enterprise-level companies convert tens of thousands of pages of their content to DITA.    
  • Recorded on April 24, 2025
    Congree logo

    How to maintain the quality of your content and achieve your content targets when using Generative AI (GenAI).

      Everyone is talking about GenAI, but how can content creation with AI be used by companies? The use of GenAI tools in content creation is attracting increasing attention. In this context, companies are focusing on a central question: What impact does the use of these technologies have on our corporate language? How do we ensure that our content continues to meet our content targets and how can we keep our corporate content as an essential part of our corporate identity? How can our content creation process benefit from the advantages of generative ai and at the same time counter the risks for your organization ? In this presentation Michael Mannhardt will take a comprehensive look at these questions and examine the various aspects.  
    Presented by: Michael Mannhardt, Congree headshot photo of man with short hair wearing dark rimmed glasses
    Michael Mannhardt is President of the San Francisco based US-subsidiary Congree Language Technologies Inc. Michael graduated with a degree in Business Administration and has over 15 years of experience in the language technology industry. At Congree he spreads the message of content optimization the world over and supports global partners and customers. Before joining Congree in July 2019, he previously worked at Acrolinx and Across Systems.
                                 
  • Recorded on April 23, 2025
    Can regulated industries afford to miss the GenAI wave because of its potential risks? Regardless of the use case – from employee productivity to user information – the technology will need to be closely controlled and monitored. Tracing and auditing user interactions as well as LLM replies and measuring any drift in quality and reliability are absolute necessities.  In this session, we will examine the risks of GenAI in Content Delivery, from security and compliance to misinformation and liability, and will discuss what it takes to mitigate them and safely integrate GenAI into highly regulated sectors. Presented by Fabrice Lacroix
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
         
  • Recorded on: August 7, 2024

    In this webinar, Dipo Ajose-Coker offers a step-by-step guide to understanding and implementing structured authoring and DITA, highlighting the benefits such as improved content reuse, consistency, and efficient multichannel publishing.

    Structured authoring and DITA represent a strategic shift towards more efficient and effective content management. The session begins with an introduction to structured authoring and DITA, focusing on the benefits of this methodology, including enhanced content reuse, improved consistency across documentation, and streamlined localization processes.

    Attendees will gain insights into the best practices for implementing structured authoring and DITA within their organizations, including tool selection, team training, and workflow design. The session also offers practical strategies for overcoming common challenges associated with implementing structured authoring and DITA.

    In summary, participants will leave the session equipped with valuable insights and practical strategies to implement structured authoring and DITA for achieving greater content agility and operational efficiency:

    • Introduction to structured authoring and DITA
    • Benefits of structured authoring and DITA
    • Best practices for implementing structured authoring and DITA, including tool selection, team training, and workflow design
    • Strategies for overcoming common challenges associated with implementing structured authoring and DITA.
      Presented by: Dipo Ajose-Coker, MadCap Software Head shot of smiling man with hat
    After moving to France in 2005, Dipo earned an MA in Multilingual and Multimedia Document Conception from the Université Paris Cité. For the past 18 years, he has combined his language and IT skills, working as a DITA expert, technical writer, editor, and proof-reader in Fintech and MedTech. In 2021, Dipo transitioned to Content Creation and Marketing. As a vital intermediary, he bridges the gap between developers and end users, representing both perspectives. In the grand symphony of the Technical Communications industry, Dipo conducts, unifying and harmonizing the voices of users, industry experts and vendors.
                                 
  • Recorded on April 12, 2023   
    colorful box next the words Kaleidoscope - Taking your content global Does this sound familiar: Someone requests to integrate a new system managing some sort of content into the documentation and/or localization process. We will share some user stories about automating this interface. And ask ourselves the question: Why do we keep re-inventing the wheel? Why is there no standard? And we will present some initiatives that the industry has seen to build exactly this. The latest one is the TAPICC initiative by GALA, which we will present in more detail. We will also take a closer look at the COTI standard. Join us for use cases containing answers to the following questions:
    • When does it make sense to consider automated interfaces?
    • What factors should I consider?
    • How do I manage stakeholders’ expectations and technological possibilities?
      Presented by Klaus Fleischmann, Kaleidoscope headshot of smiling man with short dark hair

    Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

  • Recorded on December 13, 2023 
      PoolParty logo Etteplan     Large Language Models (LLMs) are a hot topic, discussed from many different angles. There is a lot of excitement about what they can do, but also a lot of concern about how they do it. It's one thing to let generative AI write a poem or the description of a talk (not the case here), but can we trust it to give us the right answers to critical questions or make the right decisions? The clear disadvantages of this approach are the lack of explainability of the results, consistency, and accuracy of responses, the need for large amounts of high-quality data, and the potential for bias in the content generated by the models. One possible answer to these challenges is to combine these generative technologies with knowledge graphs that can help explain the results and support the generation of high-quality data to train the models. The combination of generative AI and symbolic AI can ultimately lead to eXplainable AI (XAI), which can help us in our daily work. We will show the benefits of combining both technologies, how knowledge graphs and intelligent structured source content can help to create better and more explainable results with generative technologies, and how generative technologies can help to create better knowledge graphs. This combination will lead to the creation of intelligent content that enables deeper understanding and informed decision making. Etteplan and Semantic Web Company have developed unparalleled experiences and capabilities in creating, developing, and maintaining consistent (technical) knowledge bases for many companies across multiple industries and markets - placing them in a unique position to leverage the true potential of Large Language Models. Presented by: Helmut Nagy, Semantic Web  Helmut is Chief Operating Officer of the Semantic Web Company (SWC). In his role as COO he designs and implements customer-centric processes and plans the strategic development of the PoolParty Semantic Suite together with the involved teams based on the SWC business strategy.     Eric Tengstrand, Etteplan With over 10 years of experience in leading and developing service solutions for different customers within the manufacturing industry, Eric is currently the Vice President Global Service Solutions in Technical Communication Solutions at Etteplan. Etteplan is a rapidly growing Technology Service company specializing in software and embedded solutions, engineering solutions, and technical communication solutions. We are a forerunner in the engineering industry and we differentiate ourselves by the wide-ranging competence of our experts. Our customers include the world’s leading companies in the manufacturing industry. We help them to create a better world through engineering, innovation, and digitalization. The company currently has over 4,000 professionals globally of which 850 are in Technical Communication Solutions. Eric’s mission is to help Etteplan’s customers improve their operational performance and achieve their business goals through innovative and cost-effective managed services. Eric is responsible for the strategic direction, offering development and solutions sales leading a team of professionals across 4 countries.  
  • Recorded on February 11, 2026
    Go behind the scenes with the Principal Product Director for Tridion Docs to explore how RWS is implementing agentic AI, Model Context Protocol, and connected content delivery. We explain the decisions behind these innovations, their real impact on workflows and cost models, and how they prepare organizations for enterprise-scale AI. The session includes a brief live demo of Tridion Docs Genius, Trustable Chat, and HexaHops, along with practical guidance for implementing AI responsibly in technical documentation.
    Key Takeaways:
    • What agentic AI enables beyond standard chatbots and why it matters.
    • How MCP connects enterprise AI assistants to trusted, structured content.
    • A short demo of the latest Tridion Docs intelligent content features.
    • Cost, governance, and workflow considerations for adopting AI.
    • Best practices for making documentation AI-ready and integrated with enterprise AI programs.
      Presented by: Dipo Ajose-Coker, RWS Head shot of smiling man with hatDipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.

    After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.

    A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.

    Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
                   
  • Recorded on August 28, 2024
    acrolinx logo
    Join us for a fireside chat featuring industry leader, Laura Bellamy and Acrolinx VP of Strategy, Paul Bongers. During this webinar, Paul and Laura will discuss a data-driven content approach to ensure great customer experiences, including:
    • How a data-driven approach supports content quality initiatives in the enterprise.
    • How AI is changing the way organizations look at content quality.
    • The impact of AI in the content supply chain.
    Join us to learn how to put your data into action, automate processes, and ensure that your content meets the needs of your customers while propelling business success.
      Presented by: Paul Bongers, Acrolinx and Laura Bellamy
    Paul Bongers, VP Strategy
    Paul shapes the Acrolinx product strategy. He's worn many hats in SaaS businesses, but at heart he's a strategist and a technologist. Paul brings a wealth of experience and creativity to Acrolinx. His work with partner ecosystem development, SaaS strategy development along with a deep passion for user-centric technology set the tone of innovation at Acrolinx.
      Laura Bellamy, Director of Content Insights and Quality [email protected] Laura has 20+ years of experience in the content and customer experience industry where she brings a forward-thinking mindset to help teams adapt and grow. She has been recognized for award-winning user-centered experiences and innovations. Formerly at AWS, she led the Content Insights & Quality to establish evidence-based standards for content quality and performance. Prior to Amazon, she led Content Strategy and Information Experience for VMware and served as an information architect for IBM. She is a co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA.
                                 
  • Recorded on July 26, 2023 
    DCL logo: cube on the left and words DCL Data Conversion Laboratory Because most organizations want to streamline the content management process, erasing the concern of managing redundant content is mission-critical. However, with large document collections finding duplicative content or nearly duplicative content is extremely challenging. Harmonizer, by Data Conversion Laboratory, is a software application that analyzes document collections using natural language processing to identify redundant content. Harmonizer simultaneously analyzes across any file format – XML, HTML, SGML, Word, Framemaker, InDesign, PDF, and others – and is invaluable when planning a content reuse strategy or moving content to a new platform. Take part in this webinar to
    • Understand the relevance of identifying near-duplicate content
    • Identify ways to reduce translation/localization costs
    • Demonstrate content management cost savings to upper management
     

    Presented by Christopher Hill

    headshot of smiling man with short dark hair and glassesChristopher Hill is the Technical Product Manager for Harmonizer at Data Conversion Laboratory. Chris is an experienced IT professional who started programming in the 1980s. Since the early 2000s, Chris’ experience includes work as a support engineer, product manager, and user interface designer, helping organizations transition data and content to modern digital formats and platforms.

  • Recorded on February 28, 2024
    Stilo logo
    For beginners in DITA XML or for those dealing with ongoing content migration, we provide an easy solution to get up-and-running with your own customized conversion pipeline using our automated Migrate SaaS tool. Register to attend a short 45-minute demo with Stilo’s CTO, Jackson Klein, to learn how this can be accomplished.
      Presented by: Jackson Klein, Stilo
    Jackson has more than 20 years of technical leadership, strategic direction and oversight for successful planning and execution of all stages of R&D, product development and lifecycle. He is responsible for developing and championing Stilo’s technology strategy across all functions of the organization and contributing to Stilo’s long-term vision.
    Prior to joining Stilo, Jackson managed and led R&D teams to develop and successfully launch software products in the field of design, simulation and analysis of photonic integrated circuits, communication systems and networks. Jackson holds a M.S and a Ph.D. in Electrical and Computer Engineering from State University of Campinas, Brazil and an MBA from the University of Ottawa.
       
  • Recorded on January 14, 2026
    At KONE, innovation isn’t just about elevators and escalators—it extends to how information flows. In this session, Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, share KONE’s always-in-motion journey toward intelligent content experiences.
    You’ll learn how KONE is rethinking authoring and publishing to deliver always safer, faster, and more responsible services that meet the demands of urbanization, sustainability, and rapidly evolving technology. You’ll get insights of how KONE’s investment into structured content, enriched metadata, and dynamic delivery have enabled innovative applications such as real-time machine translation and a GenAI chatbot to better serve technicians. The session will also highlight the tool stack supporting this transformation, including Adobe Experience Manager Guides and Fluid Topics, and share best practices and recommendations gathered along the way.
      Presented by Fabrice Lacroix, Fluid Topics with guests Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, KONE
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
       
  • Recorded on September 18, 2025
    Hitachi Vantara set out to completely rethink its Content Experience, starting with a bold vision from the tech docs team. The goal? Deliver a personalized, seamless user journey that reflects the brand and drives real business impact.
    But they needed more than just a portal—they needed a flexible, future-ready platform that could evolve with user expectations and upcoming business cases. Choosing the right Content Delivery Platform didn’t just support their content strategy, it transformed how they engage users and drive innovation across the company with their vendor partner. Join us to discover how Hitachi Vantara’s approach to Content Experience is setting new standards across the industry.
    In this session, you’ll learn:
    - How they managed their CX transformation process, from building and collecting the various business cases to implementing the solution in phases
    - What mattered in choosing a vendor, especially avoiding lock-in
    -Why a shared vision and co-creation with the vendor were key to success
    Presented by Fabrice Lacroix and Jyoti Ramchandra
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
      Headshot photo of smiling woman with long dark straight hairJyoti leads the technical publications team at Hitachi Vantara, where she champions customer success by delivering a world-class information experience. Her focus is on providing users with relevant product information at the right time and in the right format. With 25 years of experience in the technical writing field, she has identified and assessed the various factors that contribute to a great customer experience, emphasizing the importance of creating content that delivers value and relevance to customers in building brand loyalty.  
  • Recorded on May 7, 2025
    Graphwise logo As we stand on the brink of the AI revolution, many organizations find themselves entangled in the complexities of disparate, isolated data systems. Challenges like data governance, trust issues, and poor data quality are just a few of the hurdles stalling the progress of enterprise AI initiatives. Enter graph technologies—your essential ally in crafting data-driven strategies for the AI era. These innovative approaches streamline and elevate data management, offering substantial cost reductions while significantly enhancing your ability to derive valuable insights and integrate them seamlessly into your business operations. This session underscores the imperative for organizations to develop robust graph technology capabilities, simplifying and refining data integration and governance across fragmented data landscapes. Discover how these cutting-edge technologies unlock a spectrum of enhanced data outcomes, paving the way for groundbreaking advancements in data analytics and automation that were once out of reach. Join us to delve into the strategic adoption of graph technologies within your enterprise. We'll guide you through establishing a Graph Center of Excellence (CoE), emphasizing its critical role, practical applications, starting points, governance needs, and best practices for a triumphant implementation. You'll uncover the foundational elements of the Graph CoE, including:
    • Key Elements of the Graph CoE
    • Strategic Graph Deployment
    • Real Life Use Cases
    Moreover, you'll gain these invaluable insights on:
    • Why Organizations Need to Change Their Data Management Paradigm
    • The “Bad Data Tax” Organizations are repeatedly paying with low payoff
    • The Solution to the Data Dilemma
    Register now to learn how establishing a Graph Center of Excellence can revolutionize your enterprise. Presented by Sumit Pal, Strategic Technology Director and Brandon Richards, General Manager APAC at Graphwise
    Sumit has more than 30 years of experience in the data and Software Industry in various roles spanning companies from startups to enterprise organizations in building, managing and guiding teams and building scalable software systems across the stack from middle tier, data layer, analytics and UI using Big Data, NoSQL, DB Internals, Data Warehousing, Data Modeling, Data Science and middle tier.
     
    Brandon has spent the last 8 years helping hundreds of enterprises across APAC on their graph technology journey at both Graphwise (Ontotext) and Neo4j. During that time, he has focused on shifting the “graph” conversations to C-level and senior executives for a more strategic approach to their digital transformations. Prior to that, he spent 6 years at Oracle working with strategic accounts and founded and managed a commercial real estate strategy firm in Silicon Valley for over 4 years. Brandon is currently based in Kuala Lumpur, Malaysia.As our ambassadors of the Graph Center of Excellence, Sumit and Brandon are excited to spread the good word of graph to the CIDM community.
     
  • Recorded on September 13, 2023 

       
    Beyond the hype, what can GenAI truly do for you today? In this webinar, we will unveil six practical use cases showcasing the remarkable impact of AI in revolutionizing the world of Tech Doc.
    Join Fabrice Lacroix, CEO of Fluid Topics, in an insightful talk supported by two decades of research and development in LLM and AI. Gain valuable knowledge on how to enhance the tech doc workflow, from content creation to validation, translation, publishing, searching, and reading.
     

    Presented by Fabrice Lacroix

    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • Recorded on April 25, 2024
    acrolinx logo
    Join us for an insightful webinar as we explore the trends of generative AI and emerging technologies in technical communication. In this session, we'll review the current state of AI generated content and the future of complex content. Key points we’ll cover:
    • The multiple use cases for generative AI, including content creation, management, and optimization.
    • How to eliminate the risk of off-brand, non-compliant content that ensures brand integrity.
    • How to streamline workflows and increase efficiency throughout the content supply chain.
    Don't miss this opportunity to stay ahead of the curve and take advantage of Generative AI and emerging technologies to propel your technical communication efforts into the future. Register now to secure your spot!   Presented by: Paul Bongers, Acrolinx Headshot of smiling man with short hair and beard
    Paul shapes the Acrolinx product strategy. He's worn many hats in SaaS businesses, but at heart he's a strategist and a technologist. Paul brings a wealth of experience and creativity to Acrolinx. His work with partner ecosystem development, SaaS strategy development along with a deep passion for user-centric technology set the tone of innovation at Acrolinx.
    https://www.linkedin.com/in/pbongers/                              
  • Recorded on May 9, 2024

    For years, the focus of our content strategy has been on crafting messaging for human audiences, leveraging personas, controlled vocabulary, and tone. However, with the rise of Artificial Intelligence (AI) as a new audience, our approach must evolve. How does this shift impact our writing, and how can we create content that resonates with humans while effectively training AI systems? Can the same content achieve both goals and does it hinge on our AI usage intentions? Join Leigh White in this thought-provoking webinar as she delves into the necessary considerations for how we must rethink our approach if we want to use our content to teach the machines to teach us.

      Presented by: Leigh White, MadCap Software
    Leigh White has by now worn almost all the DITA hats: authoring, information architecture, stylesheet development, and conversion. At MadCap Software, formerly IXIASOFT, she’s done everything from implementations to training to feature design to product ownership. Leigh’s also a conference veteran, having spoken on XML, DITA, content management systems, content conversion, and even Frank Lloyd Wright over the years. She is the author of “DITA For Print: A DITA Open Toolkit Workbook” and a contributor to “The Language of Content Strategy.” In her spare time, she hikes, conlangs, plans the perfect murder mystery plot, and makes things from wood.
                                 
  • Recorded on February 26, 2025
    Join us for an insightful webinar showcasing how content can be seamlessly generated from existing data sources rather than manually crafted, ensuring accuracy, consistency, and efficiency.
    This session will explore real-world examples from AMD and Fluid Topics, illustrating how automated processes turn technical data into professional, readable documentation at scale.
    We'll demonstrate:
    - Automated Register Documentation: See how CPU specifications transform into organized, structured documentation, stored in a database, then delivered as HTML straight to the documentation portal.
    - Hands-Free API Doc Conversion: Discover how API information is converted to DITA and integrated into CCMS to enrich comprehensive technical guides and manuals.
    - Instant Release Notes Generation: Learn how JIRA-based data automatically generates release notes in sync with new versions, ensuring timely updates without human intervention.
      Presented by Fabrice Lacroix and Doug Brook
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
      Headshot photo of man with short brown hair with mustache and short beardDoug Brook is the Director of Technical Documentation and Localization for adaptive computing at Advanced Micro Devices, Inc. (AMD). Throughout 20+ years in senior management of technical content organizations, he has led evolutions of information resources to improve user experience for numerous high-tech companies, large and small. A past Society for Technical Communication (STC) panelist, he holds undergraduate and graduate degrees from Carnegie Mellon University. He has successfully navigated technical documentation teams through several corporate acquisitions and has introduced new authoring systems and content delivery platforms multiple times. As an experienced technical writer, educator, and theatre artist, he leverages a broad perspective of how to effectively serve diverse audience types and how to optimize processes for people to more effectively serve them.   
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