Webinar

  • Recorded on July 26, 2023 
    DCL logo: cube on the left and words DCL Data Conversion Laboratory Because most organizations want to streamline the content management process, erasing the concern of managing redundant content is mission-critical. However, with large document collections finding duplicative content or nearly duplicative content is extremely challenging. Harmonizer, by Data Conversion Laboratory, is a software application that analyzes document collections using natural language processing to identify redundant content. Harmonizer simultaneously analyzes across any file format – XML, HTML, SGML, Word, Framemaker, InDesign, PDF, and others – and is invaluable when planning a content reuse strategy or moving content to a new platform. Take part in this webinar to
    • Understand the relevance of identifying near-duplicate content
    • Identify ways to reduce translation/localization costs
    • Demonstrate content management cost savings to upper management
     

    Presented by Christopher Hill

    headshot of smiling man with short dark hair and glassesChristopher Hill is the Technical Product Manager for Harmonizer at Data Conversion Laboratory. Chris is an experienced IT professional who started programming in the 1980s. Since the early 2000s, Chris’ experience includes work as a support engineer, product manager, and user interface designer, helping organizations transition data and content to modern digital formats and platforms.

  • Recorded on August 28, 2024
    acrolinx logo
    Join us for a fireside chat featuring industry leader, Laura Bellamy and Acrolinx VP of Strategy, Paul Bongers. During this webinar, Paul and Laura will discuss a data-driven content approach to ensure great customer experiences, including:
    • How a data-driven approach supports content quality initiatives in the enterprise.
    • How AI is changing the way organizations look at content quality.
    • The impact of AI in the content supply chain.
    Join us to learn how to put your data into action, automate processes, and ensure that your content meets the needs of your customers while propelling business success.
      Presented by: Paul Bongers, Acrolinx and Laura Bellamy
    Paul Bongers, VP Strategy
    Paul shapes the Acrolinx product strategy. He's worn many hats in SaaS businesses, but at heart he's a strategist and a technologist. Paul brings a wealth of experience and creativity to Acrolinx. His work with partner ecosystem development, SaaS strategy development along with a deep passion for user-centric technology set the tone of innovation at Acrolinx.
      Laura Bellamy, Director of Content Insights and Quality [email protected] Laura has 20+ years of experience in the content and customer experience industry where she brings a forward-thinking mindset to help teams adapt and grow. She has been recognized for award-winning user-centered experiences and innovations. Formerly at AWS, she led the Content Insights & Quality to establish evidence-based standards for content quality and performance. Prior to Amazon, she led Content Strategy and Information Experience for VMware and served as an information architect for IBM. She is a co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA.
                                 
  • Recorded on December 13, 2023 
      PoolParty logo Etteplan     Large Language Models (LLMs) are a hot topic, discussed from many different angles. There is a lot of excitement about what they can do, but also a lot of concern about how they do it. It's one thing to let generative AI write a poem or the description of a talk (not the case here), but can we trust it to give us the right answers to critical questions or make the right decisions? The clear disadvantages of this approach are the lack of explainability of the results, consistency, and accuracy of responses, the need for large amounts of high-quality data, and the potential for bias in the content generated by the models. One possible answer to these challenges is to combine these generative technologies with knowledge graphs that can help explain the results and support the generation of high-quality data to train the models. The combination of generative AI and symbolic AI can ultimately lead to eXplainable AI (XAI), which can help us in our daily work. We will show the benefits of combining both technologies, how knowledge graphs and intelligent structured source content can help to create better and more explainable results with generative technologies, and how generative technologies can help to create better knowledge graphs. This combination will lead to the creation of intelligent content that enables deeper understanding and informed decision making. Etteplan and Semantic Web Company have developed unparalleled experiences and capabilities in creating, developing, and maintaining consistent (technical) knowledge bases for many companies across multiple industries and markets - placing them in a unique position to leverage the true potential of Large Language Models. Presented by: Helmut Nagy, Semantic Web  Helmut is Chief Operating Officer of the Semantic Web Company (SWC). In his role as COO he designs and implements customer-centric processes and plans the strategic development of the PoolParty Semantic Suite together with the involved teams based on the SWC business strategy.     Eric Tengstrand, Etteplan With over 10 years of experience in leading and developing service solutions for different customers within the manufacturing industry, Eric is currently the Vice President Global Service Solutions in Technical Communication Solutions at Etteplan. Etteplan is a rapidly growing Technology Service company specializing in software and embedded solutions, engineering solutions, and technical communication solutions. We are a forerunner in the engineering industry and we differentiate ourselves by the wide-ranging competence of our experts. Our customers include the world’s leading companies in the manufacturing industry. We help them to create a better world through engineering, innovation, and digitalization. The company currently has over 4,000 professionals globally of which 850 are in Technical Communication Solutions. Eric’s mission is to help Etteplan’s customers improve their operational performance and achieve their business goals through innovative and cost-effective managed services. Eric is responsible for the strategic direction, offering development and solutions sales leading a team of professionals across 4 countries.  
  • Recorded on April 12, 2023   
    colorful box next the words Kaleidoscope - Taking your content global Does this sound familiar: Someone requests to integrate a new system managing some sort of content into the documentation and/or localization process. We will share some user stories about automating this interface. And ask ourselves the question: Why do we keep re-inventing the wheel? Why is there no standard? And we will present some initiatives that the industry has seen to build exactly this. The latest one is the TAPICC initiative by GALA, which we will present in more detail. We will also take a closer look at the COTI standard. Join us for use cases containing answers to the following questions:
    • When does it make sense to consider automated interfaces?
    • What factors should I consider?
    • How do I manage stakeholders’ expectations and technological possibilities?
      Presented by Klaus Fleischmann, Kaleidoscope headshot of smiling man with short dark hair

    Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

  • Recorded on: August 7, 2024

    In this webinar, Dipo Ajose-Coker offers a step-by-step guide to understanding and implementing structured authoring and DITA, highlighting the benefits such as improved content reuse, consistency, and efficient multichannel publishing.

    Structured authoring and DITA represent a strategic shift towards more efficient and effective content management. The session begins with an introduction to structured authoring and DITA, focusing on the benefits of this methodology, including enhanced content reuse, improved consistency across documentation, and streamlined localization processes.

    Attendees will gain insights into the best practices for implementing structured authoring and DITA within their organizations, including tool selection, team training, and workflow design. The session also offers practical strategies for overcoming common challenges associated with implementing structured authoring and DITA.

    In summary, participants will leave the session equipped with valuable insights and practical strategies to implement structured authoring and DITA for achieving greater content agility and operational efficiency:

    • Introduction to structured authoring and DITA
    • Benefits of structured authoring and DITA
    • Best practices for implementing structured authoring and DITA, including tool selection, team training, and workflow design
    • Strategies for overcoming common challenges associated with implementing structured authoring and DITA.
      Presented by: Dipo Ajose-Coker, MadCap Software Head shot of smiling man with hat
    After moving to France in 2005, Dipo earned an MA in Multilingual and Multimedia Document Conception from the Université Paris Cité. For the past 18 years, he has combined his language and IT skills, working as a DITA expert, technical writer, editor, and proof-reader in Fintech and MedTech. In 2021, Dipo transitioned to Content Creation and Marketing. As a vital intermediary, he bridges the gap between developers and end users, representing both perspectives. In the grand symphony of the Technical Communications industry, Dipo conducts, unifying and harmonizing the voices of users, industry experts and vendors.
                                 
  • Recorded on April 23, 2025
    Can regulated industries afford to miss the GenAI wave because of its potential risks? Regardless of the use case – from employee productivity to user information – the technology will need to be closely controlled and monitored. Tracing and auditing user interactions as well as LLM replies and measuring any drift in quality and reliability are absolute necessities.  In this session, we will examine the risks of GenAI in Content Delivery, from security and compliance to misinformation and liability, and will discuss what it takes to mitigate them and safely integrate GenAI into highly regulated sectors. Presented by Fabrice Lacroix
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
         
  • Recorded on April 24, 2025
    Congree logo

    How to maintain the quality of your content and achieve your content targets when using Generative AI (GenAI).

      Everyone is talking about GenAI, but how can content creation with AI be used by companies? The use of GenAI tools in content creation is attracting increasing attention. In this context, companies are focusing on a central question: What impact does the use of these technologies have on our corporate language? How do we ensure that our content continues to meet our content targets and how can we keep our corporate content as an essential part of our corporate identity? How can our content creation process benefit from the advantages of generative ai and at the same time counter the risks for your organization ? In this presentation Michael Mannhardt will take a comprehensive look at these questions and examine the various aspects.  
    Presented by: Michael Mannhardt, Congree headshot photo of man with short hair wearing dark rimmed glasses
    Michael Mannhardt is President of the San Francisco based US-subsidiary Congree Language Technologies Inc. Michael graduated with a degree in Business Administration and has over 15 years of experience in the language technology industry. At Congree he spreads the message of content optimization the world over and supports global partners and customers. Before joining Congree in July 2019, he previously worked at Acrolinx and Across Systems.
                                 
  • Recorded on October 25, 2023 
    Stilo logo Stilo showcases a comprehensive, end-to-end process for converting pharmaceutical documentation, beginning with the source DOCX Word file. This journey encompasses the creation of automation rules, execution of the conversion, meticulous quality assurance, and, ultimately, the seamless publication of the final output through Oxygen. Explore how Stilo's Migrate effortlessly addresses prevalent conversion challenges, including the precise identification and generation of product name keys, resolution of table alignment discrepancies, and an array of other crucial tasks. Dive deep into the intricacies of transforming your industry-specific content from its initial state, ensuring a flawless and efficient transition. Presented by: TJ Dhaliwal, Stilo Headshot of smiling man with dark hair and beard TJ Dhaliwal is a Technical Sales Product Specialist at Stilo, helping customers uncover solutions to their content conversion needs. With a solid technical background in engineering and a passion for public speaking, he’s successfully bridged the gaps between project stakeholders. As a problem solver, TJ has helped several enterprise-level companies convert tens of thousands of pages of their content to DITA.    
  • Recorded on January 11, 2023

          The results have been collected, analyzed, and discussed. Now it’s time to share the results and our observations with you. Join Dawn Stevens as she shares the results of the 2022 CIDM Benchmark Survey on translation and localization practices in our community. She’ll examine the trends and answer questions such as: 
    • What strategies, processes, and measurements do companies use to ensure the quality of translated content? 
    • What content components do companies translate—just body text or do they translate images, metadata, and video too? 
    • Which are the most common languages into which technical publications are translated? 
    • How much do companies spend on translation and does cost affect translation decisions? 
    • Which translation tools do companies use now? 
    • What activities do companies depend on their LSPs to perform? 
      Presented by: Dawn Stevens, President, Comtech Services and Director of CIDM has 28 years of practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. Dawn is the perfect advisor to identify and remove the challenges you face in producing usable, technical information and training content. With both engineering and technical communication degrees, Dawn combines her solid technical foundation with strong writing and design skills to lead our team of consultants and specialists in providing the expertise you need.    
  • Recorded on May 24, 2023 
    Stilo logo   In this webinar, we'll discuss the benefits of using Stilo Migrate for automated content conversion. With Stilo Migrate, you can save time and resources by eliminating manual content conversion. We will discuss how an automated conversion is superior to a manual conversion in avoiding headaches such as incorrect styling and automatic table conversions. Join us to learn how Stilo Migrate can streamline your content conversion process and save you valuable time and resources. Presented by Jacob Brennan Jacob Brennan Jacob Brennan is a Technical Sales Product Specialist at Stilo. He works with Stilo Migrate customers and aids in converting their legacy content to DITA. Jacob is a recent graduate from the University of Ottawa holding a BASc. in Mechanical Engineering and a BSc. in Computing Technology.
  • Recorded on January 21, 2026
    This webinar gives organizations a practical, confidence-building roadmap for moving from legacy documentation to structured, reusable content in a DITA-based CCMS. We break down what to do before, during, and after migration, including content audits, information modeling, conversion planning, and post-migration governance. The session also covers how AI supports each stage, from automated content analysis to aligning with enterprise AI programs. Attendees receive checklists and templates they can apply immediately. Key Takeaways:
    • How to assess content maturity and build a sustainable information model.
    • What to convert, what to archive, and how to choose between in-house or outsourced conversion.
    • Critical pre-, mid-, and post-conversion tasks that define migration success.
    • How to prevent new content debt through governance and structured workflows.
    • Where AI accelerates structured content adoption and how to ensure documentation is visible in enterprise AI initiatives.
      Presented by: Dipo Ajose-Coker, RWS Head shot of smiling man with hatDipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.

    After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.

    A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.

    Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
                   
  • Recorded on November 20, 2025
    This session explores how XR(Extended Reality) and IoT(Internet of Things) are transforming training for public safety, defense, and industrial sectors. By combining immersive simulations with real-time data from connected devices, organizations can deliver scalable, scenario-based learning experiences that are as close to reality as it gets – without compromising safety. Experience how Technical Documentation and XR go hand in hand in preparing for skills shortage in safety relevant situations. We’ll walk through potential real-world use cases and show how Training 5.0 enables hands-on learning for complex machinery, emergency response, and high-risk operations. Whether it's fire safety, tactical readiness, or industrial maintenance – this is the next generation of mission-critical support. Presented by: Dr. Harald Stadlbauer, NINEFEB with Christoph Schmidt-Mårtensson and Michael Demel, create photo of smiling man with short hair, mustache, and beard wearing a white shirt
    Harald Stadlbauer is General Manager of the NINEFEB Group of companies, dedicated to the advancement of Technical Communication, like Technical Documentation as well as eLearning, the intelligent context-related delivery of it. Harald has a track record of Project and Product Management in Robotics and Automation technology up to his role as Vice President Business Development in Telecommunications. He is actively engaged in developing iiRDS further as well as contributing to the AAS (Asset Administration Shell) submodels of the IDTA (Industrial Digital Twin Association). He was the owner of the AAS Submodel “Intelligent Information for Use”. headshot photo of smiling man with short brown hair wearing a dark suit and tie.Christoph Schmidt-Mårtensson is Founder and General Manager of create-mediadesign GmbH. He is well known for his expertise in Instructional Design for Knowledge Acquisition, Skills Acquisition as well as Awareness Training. create is not only offering this expertise, but Christoph started development of respective easy to use authoring systems for that, now offering cbook for elearning and XR creator for the XR/AR/VR wordl.            
  • Recorded on January 22, 2025
    RWS logo
    Subject Matter Experts (SME) play an ever-increasing role in your authoring processes. But they are not XML experts. Discover how you can enable them to create content that is consistent in terms of structure, language and terminology by modernizing and enhancing your (Component) Content Management with:
    • Browser-based authoring designed for users with no XML expertise
    • Integrated linguistic intelligence to facilitate terminology design and usage, and GenAI for efficiency, consistency, and content reuse
    • Collaborative features for seamless editing and review, taking the pain out of longwinded and error prone review cycles

    Presented by: 

    Torsten Machert, Congree Torsten studied Russian and Spanish. After he graduated at the Humboldt University, Berlin, he spent more that 20 years in the CMS business and became an industry expert in SGML and XML based management and publication processes. As Senior Consultant with Congree he can perfectly combine his linguistic and XML background.
    Headshot of smiling man with short hair and glasses André Schlotz, RWS  André Schlotz is VP Global Automotive and Manufacturing Solutions, RWS Group. He helps organizations to digitalize their content supply chain through structured content authoring, component content management and single source content delivery. Before joining RWS in 2013 he was holding various management positions in manufacturing companies in product development, aftersales, process organization and IT. He has more than 20 years of experiences in process consulting, planning, building and running digital industry solutions.                  
  • Recorded on February 7, 2024
      When should regression testing be performed? Regression analysis of PDFs allows you to test system changes, changes to CMS, changes to stylesheet, changes to formatting software, and changes to graphic software. Regression testing should take place anytime your system, hardware, or software changes to determine if what was correct in the output is still correct in output. Changes may result in content disappearing, incorrect formatting, changes to the integrity of images and tables, and many other (sometimes subtle) issues that invalidate the reliability of the document. Antenna House Regression Testing System is for Automated – Fast – Accurate PDF to PDF & Image to Image Visual Comparisons

    Presented by Michael Miller

    Headshot of man with short hair wearing glasses

    Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.

  • Recorded on January 11, 2024

    There are many different situations when you might convert content from one form into another, from a one-off migration project, converting everything from a legacy format into an open XML standard, all the way to regularly converting third-party content to bring it into your internal CMS. The tools used to convert vary. Maybe you’re using a vendor to convert content for you, or perhaps you wrote your own XSLT suite, which you manage in-house. Whichever route you take and whatever the purpose of your conversion, there is always a risk that content may be lost or corrupted during conversion. In this webinar, Tristan from DeltaXML will walk through some of the pitfalls of content conversion and show how their new tool, ConversionQA, can help you ensure that your content conversion hasn’t misplaced a single character.

    Presented by: Tristan Mitchell, DeltaXML Tristan is Product Director at DeltaXML, a technology company with world-leading software products for the management of change in structured content. He has a deep understanding of DeltaXML’s product suite and loves to help customers create extra value in their content using change management. Tristan is a father to three daughters, a movie lover, and a keen runner.    
  • Recorded on June 11, 2025

    Your customers already expect smart, AI‑powered experiences. The question isn’t if you’ll adopt AI—but how fast you can get your content and processes ready. Following the packed‑house panel at ConVEx San Jose, we’re bringing the conversation online; including some interactive elements and fresh insights since the conference.

    In one focused hour, our experts break down what “AI‑ready” really means and show you how to get there without derailing daily operations.

    Artificial Intelligence is reshaping how content is created, accessed, and used. But before jumping into AI initiatives, how do you prepare your content, your teams, and your organization for success? Join our expert panel featuring Sarah O’Keefe (Scriptorium), Marianne Calilhanna (DCL), and Dipo Ajose-Coker as they dive into the essentials of getting AI-ready.

    Prepare to level up your content strategy for an AI-driven future.

    Key takeaways

    • Assess your content landscape: Spot gaps in structure, governance, and findability before AI exposes them.
    • Build an AI‑friendly pipeline: Practical steps to enrich content with the right metadata and semantics.
    • Upskill (and calm) your teams: Change‑management tips that turn AI anxiety into enthusiasm.
    • Choose the right use cases first: Quick‑win scenarios that prove value fast, from content intelligence to virtual assistants.
    • Mitigate the risks: Proven guardrails for data privacy, bias, and quality control.

    Expert panel

    • Sarah O’Keefe, CEO, Scriptorium: Industry pioneer and strategist for scalable content operations.
    • Marianne Calilhanna, VP Marketing, Data Conversion Laboratory: 30‑year veteran turning complex content services into pragmatic solutions.
    • Dipo Ajose‑Coker, Senior Product Marketing Manager, RWS Tridion Docs: Bridge between developers and end‑users, champion of structured content and AI‑driven productivity.

    Format

    • 60‑minute live webinar (presentation + rapid‑fire Q&A)
    • Kick‑off with a short reminder from the ConVEx session
    • Slide deck and resource checklist emailed to all registrants

    Who should attend

    Content strategists, documentation leaders, product owners, and anyone tasked with making AI actually work in the real world.

    Presented by: 

    Head shot of smiling man with hatDipo Ajose-Coker, RWS Dipo Ajose-Coker, Senior Product Marketing Manager for RWS Tridion Docs, brings over 18 years of experience in structured content, technical communications, and product marketing. After relocating to France in 2005 and obtaining his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career spanning technical writing, editing, DITA migration, and strategic content development within MedTech and Fintech industries. In 2021, he shifted focus to Product Marketing, acting as the vital intermediary between technical teams and end-users. Dipo excels at translating complex technical features into clear, compelling messages that resonate across all business levels. Known for his practical approach and ability to unite diverse perspectives, he drives effective content strategies and fosters strong communication between developers, users, and industry stakeholders. Today, Dipo continues to lead strategic initiatives at RWS, empowering organizations to achieve clarity, compliance, and growth through intelligent content solutions. Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
    Sarah O'Keefe, Scriptorium Sarah O’Keefe is the founder and CEO of Scriptorium. Driven by learning and exploration, she takes pride in providing a meaningful contribution to the world of customer-facing content and beyond. As a pioneer in the content industry, she is a globally recognized author and speaker. Marianne Calilhanna, DCL Marianne is a content and technology professional with 30+ years of marketing, editorial, product development, publishing, and change management experience. Marianne manages Data Conversion Laboratory’s marketing activities, which comprises sharing the company’s success stories in a way that is meaningful to the industries DCL serves. She publishes the monthly DCL newsletter, develops content for and produces the DCL Learning Series, exhibits and sponsors industry events, manages the corporate website, and takes part in transforming DCL’s broad list of services into pragmatic products that support content structure and content interchange.                
  • Recorded on June 12, 2024
    Much has been said about AI writing content, but what about reading it? What unique benefits does Generative AI provide for users to utilize and leverage your content? Actually, some of the most profitable GenAI use cases are related to the transformation of content delivery. In this webinar, we will explore successful initiatives in GenAI-augmented Content Delivery, from search to reading experience, and personalized and automated question answering. We will showcase some examples of AI implementations in Fluid Topics’ content delivery platform, transforming product content and enterprise knowledge into exceptional user experiences. Join Fabrice Lacroix, CEO of Fluid Topics, for an insightful session rooted in two decades of research and development in Large Language Models (LLM) and AI, along with recent AI projects within the industry.   Presented by Fabrice Lacroix
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
         
  • Recorded on April 5, 2023 
    Let’s face it: the service technicians’ experience with technical documentation is not at all what you, knowledge and product teams, had expected. The latest Insight-Report Service* highlights the top pain points service teams face in their daily work with product documentation and uncovers sometimes-surprising learnings on what they really miss. But this is not all bad news! Let’s tackle these issues and explore cutting-edge content strategies, tools, and solutions that can revolutionize the way your service technicians access and use technical documentation. You’ll discover how dynamic content delivery, truly mobile documentation, and AI-driven content recommendations can make a world of difference for your technicians’ productivity and satisfaction. We will illustrate our point with real-world examples of how organizations have successfully implemented these strategies in record time to the benefit of their entire organization. Join Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams. *The Insight-Report Service is a survey designed and conducted by kothes GmbH and supported by leading customer service associations in Europe.   Presented by Fabrice Lacroix, CEO of Fluid Topics and Christopher Rechtien, Innovation Manager at kothes Headshot of smiling man Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
  • Recorded on: August 21, 2024
    PoolParty logo  

    Uncover the various ways to use a RAG solution with PoolParty and GraphDB

    We’re familiar with RAG - but which RAG is the right fit? As organizations increasingly rely on AI-driven information retrieval and generation, traditional Retrieval Augmented Generation (RAG) systems often fall short in production environments. Various solutions have emerged to address this challenge, recognizing that “one size does not fit all” - each organization has unique requirements to tackle this issue within their framework. Increase efficiency by up to 20% with Semantic RAG (AKA Graph RAG)

    This webinar explores an innovative solution: Semantic RAG, which harnesses the power of knowledge graphs, large language models (LLMs), and graph databases to enhance semantic retrieval and generation capabilities.

    A key focus will be on LLM-derived knowledge graphs, demonstrating how they can be created and refined with human-in-the-loop processes to achieve greater accuracy and explainability. We'll explore memory constructs in Graph RAG operations, illustrated through practical demonstrations using PoolParty and GraphDB.

    We will dive into a real-world case study and explore the pipeline, architecture, and practical applications of Semantic RAG systems.  This will showcase valuable insights into the seamless collaboration between PoolParty and GraphDB to deliver a robust Semantic RAG solution. Expert strategies will be shared for maximizing the impact of these innovative technologies by shortening time to insight, providing savvy querying for the untrained, and lowering long term maintenance costs.

    Márcia Ferreira, Data and Knowledge Engineer (Technical Consultant) at Semantic Web Company, and Krasimira Bozhonova, Solutions Architect at Ontotext, will walk you through the following aspects and explain the benefits of a Semantic RAG approach:

    • Vector RAG vs. Graph RAG

    • Grounding LLMs with Graph

    • Conventional RAG vs. Semantic RAG

    • Different varieties of Graph RAG

    • Demo of PoolParty Semantic RAG and GraphDB

    In the meantime, have a look at our Semantic Retrieval Augmented Generation page to learn more about the capabilities and benefits of utilizing Knowledge Graphs to power your Generative AI experience.

    We hope to see you there!

    Presented by: Márcia Ferreira, Semantic Web Company Márcia R. Ferreira is a Data and Knowledge Engineer (Technical Consultant) at Semantic Web Company. By implementing state-of-the-art semantic systems, Márcia ensures customers' data requirements are met at the highest level. She is interested in integrating LLMs with graph technologies for impactful applications in knowledge-intensive industries. Krasimira Bozhanova, Ontotext Krasimira Bozhanova is a Solutions Architect at Ontotext, starting her way as a developer and contributing to many of the company's significant client projects. In recent years she has been a part of the AI in Action Ontotext initiative which puts Ontotext products at the heart of various AI applications.
  • Recorded on September 24, 2025
    Congree logo

    What makes a corporate language consistent? It is definitely a consistent style that makes a corporate language distinctive; however, the company's own vocabulary and typical corporate terminology are also of crucial importance. This vocabulary is not simply a list of words or a glossary. It is more than that. That is why we call it terminology.
    This presentation shows what constitutes good terminology, how it is created and how it is used and how that terminology has an impact on many areas of a company. It is an important prerequisite for taxonomy and ontologies and has a positive influence on the quality of translations.

    Presented by: Torsten Machert, Congree Headshot black and white photo of man with short hair and glasses.

    Torsten studied Russian and Spanish. After he graduated at the Humboldt University, Berlin, he spent more that 20 years in the CMS business and became an industry expert in SGML and XML based management and publication processes.

    As Senior Consultant with Congree he can perfectly combine his linguistic and XML background.

                                 
  • Recorded on: August 9, 2023   
        Authors, particularly non-technical ones, prefer to work in the familiar environment of MS Office. Office, which has been the de-facto standard for creating hand-edited documents for about three decades now, is a useful tool; however, using the output in any kind of standard environment can be tricky.  Converting from Office to PDF is a common function of many applications but there are some aspects to the conversion process which you may not have considered.  I will be discussing the pros and cons of various Office conversion processes and going over several use cases for using dedicated conversion software.

    Presented by Alex Critchfield

    B&W headshot of man with beard.

    Alex Critchfield is the Support Manager at Antenna House and has been working with automated publishing systems for over two decades.
  • Recorded on June 18, 2025
    Structured content is finally getting its moment. Long under appreciated outside the inner circle of tech comm professionals, it is now stepping in the spotlight. As a sine qua non for effective AI, structured content is driving a massive and urgent interest at the highest levels of organizations.
    This unprecedented opportunity comes with a major shift in adoption strategy enabled by Content Delivery Platforms (CDPs). Going “delivery-first” rather than “structure-first” delivers early, visible outcomes across the enterprise, and paves the way for faster, broader adoption.
    Join us for an insightful webinar with Frank Miller, thought leader in the information development industry and CEO of Ryffine, and Fabrice Lacroix, AI and search technology pioneer and CEO of Fluid Topics, as they share actionable strategies to:
    - Turn the momentum of AI into enterprise buy-in for structured content initiatives
    - Leverage your existing content with modern content delivery for early results across the company
    - Navigate a more flexible, incremental adoption path of structured content with growing benefits along the way
      Presented by Fabrice Lacroix and Frank Miller
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
      For nearly 20 years, Frank Miller has been in the trenches of structured content implementations. As founder of Ryffine, he's guided teams across virtually every industry—from manufacturing to healthcare to software—through the challenges of making structured content work in the real world. Frank has collaborated with documentation teams of all sizes and worked alongside most major technology vendors in the structured content space. He's particularly drawn to technical documentation as an undervalued discipline, finding satisfaction in championing the business critical work that rarely gets the recognition it deserves.  
  • Recorded on December 7, 2023 
    colorful box next the words Kaleidoscope - Taking your content global

    Communication can be tricky as meaning and understanding can get lost easily. The nuances of our languages with their different meanings and overlapping concepts are only one source for failed communication. On a business level, things get even more complicated when different business units or content providers are not consistent in their usage of words. In the days of “King Content” this can be detrimental to your business success.

    • But how do you find out which terms are used in various parts of your organization?
    • How can you gather and harmonize them?
    • How can you get everybody's input on the suggestions you make as a terminologist?
    • And how can you make sure you have a functioning feedback loop to maintain consistently high termbase quality?

    Find out more in our webinar where we present procedural and technological solutions with our Content Quality Platform Kalcium.

      Presented by Klaus Fleischmann, Kaleidoscope headshot of smiling man with short dark hair

    Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria's leading LSP, Eurocom Translation Services. Always active in the industry, Klaus was voted into the Gala Board of Directors in 2015 and 2017.

  • Recorded on October 9, 2024
    The way you deliver content impacts every aspect of your business, from how users discover and engage with your information to the speed of your product launch and the quality of your customer support. The success of both your content and product hinges on how effectively you manage this process. In today’s AI-driven world, Content Delivery Platforms (CDPs) are a game-changer. By unifying and centralizing all your knowledge, they serve as an essential backbone for Generative AI applications while empowering companies to deliver relevant, personalized and contextual content experiences to users on any device and at any touchpoint. Join our masterclass to uncover the key concepts, benefits, and practical uses of a CDP, illustrated with real-world examples from diverse industries and businesses. Discover how to choose the right solution to meet your current delivery needs and future-proof your business for long-term success.   Presented by Fabrice Lacroix
    Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
         
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