June 2, 2021 Various surveys are showing that the majority of the world’s leading companies have accelerated their digital transformation efforts during the pandemic – efforts that are not slowing down. This presentation will discuss the key role content plays in the field of digitalization, and what you should do to future proof your content while elevating your customer experience. Presented by: Berry Braster has been in the technical documentation field for over 18 years and has helped implement content strategies, including the use of DITA and HyperSTE controlled language software. As Technology Director, Berry is involved with connecting technical documentation to IoT, and how to leverage on technologies like Augmented and Virtual Reality.
May 19, 2021 Omnichannel experience is setting the bar for customer expectation and it’s putting new and increasingly complex demands on your business to deliver the right information where your customers need it. Writing for the web is not writing for omnichannel. Preparing your content for emerging technologies requires new approaches to content creation and delivery. It requires a microcontent strategy. Robust content management technology is certainly part of the solution, and your organization will be tempted to invest in new tools for chatbots and voice. However, before you go ahead and fill yet another content silo with zettabytes of information, instead make enhancements to the content creation programs you already have. Microcontent is the next evolution in structured authoring and will open new channels for your content while improving delivery across existing channels. In this session, we will focus on the missing link in a successful microcontent strategy: an intent-based writing methodology. We will highlight some key concepts that will help you to start looking at your content through an omnichannel lens. Presented by: Mike Rowlinson is the VP of Training & Content Services at Precision Content. Mike has been working in the technical communications industry since 2005. His core belief is that great content enables great companies. Mike’s division develops and delivers engaging and effective training and transformation engagements including the recent completion of the firm's eLearning product, the 15 modules self-paced, Precision Content® Writer Training. The training enables writers to create effective content so that staff and customers alike can find what they need and understand what's required quickly and efficiently.
April 14, 2021 Unsurprisingly, when it comes to the money your company spends producing technical documentation, your management knows the cost down to the penny. And when it comes to investing in THE content delivery solution that will streamline your work process, unleash your content, and transform your user experience, one question will arise without a doubt: “How much?” Meaning: “How much will it cost?" This can be a completely different conversation if you can turn it into “how much it will save” and “how much additional revenue it will bring to the company." In this webinar, we will give you a clear picture of the cost savings and gains a content delivery platform such as Fluid Topics can generate across three areas: customer and partner service, employee productivity, and client satisfaction. We will also give you access to a tool that will help you navigate scenarios and determine how long it will take to achieve a return on your investment by customizing the calculator’s numbers to fit your situation. Presented by: Geraldine Boulez is passionate about new technologies and their ability to solve people and business problems. This is what has led her to product management, marketing and business development positions in fast-growing tech companies and innovative corporations for over twenty years. Geraldine is VP of Marketing at Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
October 21, 2020 Thinking of automating your entire conversion process to DITA? Wanting to handle conversion work manually, in-house? Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect. A simplistic approach may allow you to publish something that looks just like what you have now. But a really good quality conversion will help you to leverage content reuse, personalization and multi-channel publishing, as well as making it easier to maintain and update your content. For example, will your conversion generate keys and keyrefs for variables? How about a relationship table, to prevent broken links? Will menu cascades be correctly marked up, for localization purposes? Presented by: Helen joined Stilo as a technical editor. She now works closely with Stilo Migrate customers, helping them to analyze their legacy content and configure appropriate mapping rules. She also provides Migrate customer training and support. Helen has helped Migrate customers to convert tens of thousands of pages of content to DITA and custom XML. Helen holds a Bachelor of Arts in English from St. Francis Xavier University in Antigonish, Nova Scotia, and has pursued graduate studies at Queen’s University in Kingston, Ontario.
Recorded on September 14, 2023Intelligent terminology retrieval and management with TermCatch and Kalcium Quickterm A centrally managed and validated termbase forms the basis for consistent and correct company terminology. One of the challenges of managing such a termbase is that terminology is spread across different areas of your company and is constantly being changed and created. In one department, a new Excel list suddenly appears. In others, your terminology runs free in all manner of texts, from technical manuals and marketing brochures to software user interfaces and your own website. But how can you capture this "wild" terminology, tame it, and integrate it into your existing terminology? And how can AI support you in this and other terminology management tasks? In our webinar we will show you:
- Where terminology may be hiding in your company
- How to extract, cluster, harmonize, and validate it
- How to use AI in order to be more efficient in your terminology work
- How the new TermCatch integration for the established terminology management and workflow tool Kalcium Quickterm supports you in this process
Recorded on September 13, 2023
Beyond the hype, what can GenAI truly do for you today? In this webinar, we will unveil six practical use cases showcasing the remarkable impact of AI in revolutionizing the world of Tech Doc.Join Fabrice Lacroix, CEO of Fluid Topics, in an insightful talk supported by two decades of research and development in LLM and AI. Gain valuable knowledge on how to enhance the tech doc workflow, from content creation to validation, translation, publishing, searching, and reading.
Presented by Fabrice LacroixFabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
Recorded on: August 9, 2023Authors, particularly non-technical ones, prefer to work in the familiar environment of MS Office. Office, which has been the de-facto standard for creating hand-edited documents for about three decades now, is a useful tool; however, using the output in any kind of standard environment can be tricky. Converting from Office to PDF is a common function of many applications but there are some aspects to the conversion process which you may not have considered. I will be discussing the pros and cons of various Office conversion processes and going over several use cases for using dedicated conversion software.
Presented by Alex Critchfield
Alex Critchfield is the Support Manager at Antenna House and has been working with automated publishing systems for over two decades.
Recorded on July 26, 2023Because most organizations want to streamline the content management process, erasing the concern of managing redundant content is mission-critical. However, with large document collections finding duplicative content or nearly duplicative content is extremely challenging. Harmonizer, by Data Conversion Laboratory, is a software application that analyzes document collections using natural language processing to identify redundant content. Harmonizer simultaneously analyzes across any file format – XML, HTML, SGML, Word, Framemaker, InDesign, PDF, and others – and is invaluable when planning a content reuse strategy or moving content to a new platform. Take part in this webinar to
- Understand the relevance of identifying near-duplicate content
- Identify ways to reduce translation/localization costs
- Demonstrate content management cost savings to upper management
Presented by Christopher Hill
Christopher Hill is the Technical Product Manager for Harmonizer at Data Conversion Laboratory. Chris is an experienced IT professional who started programming in the 1980s. Since the early 2000s, Chris’ experience includes work as a support engineer, product manager, and user interface designer, helping organizations transition data and content to modern digital formats and platforms.
Recorded on June 29, 2023In recent years the software industry has seen a rising trend towards lightweight documentation on the side of SMEs. While this may work on a small scale, it may get tricky when there is a need to interact with more corporate documentation environments. Bridging the gap between markup and markdown can present challenges not only on the technical level. So-called static site generators (SSG) are often used to bring Markdown content to the audience, focusing on speed, layout and ease of use, but they lack productivity features that are baked into DITA right away and essential to technical documentation. Enter a scenario in which you need to pull markup-agnostic content contributors to the other side and learn how Lightweight DITA might help you to foster collaboration instead of deepening competition. Let us see how far a walk with Hugo, a very popular SSG, can take us in this scenario and discuss the implications of a fragmenting corporate documentation landscape.
Presented by Frank Wegmann
Frank Wegmann has 20+ years of experience in the markup world. Rooted in multilingual university research projects using SGML and XML, he has been advancing custom automated build systems for technical documentation at Software AG since 2001. In recent years the original focus shifted to DITA, and, inevitably, also Markdown. He is a regular speaker at international conferences and engaged in OASIS DITA committees, where he now also acts as co-chair of the Lightweight DITA subcommittee.
Recorded on June 21, 2023Taxonomies and terminologies can be seen as different sides of the same coin. However, the focus is quite different. Taxonomies make linguistic data available for machines and humans to distill knowledge and often to manage chaos. Terminologies harmonize language, make sure everyone uses consistent and correct words, and try to avoid chaos from the outset. Organizations obviously require both, so it is only natural for Semantic Web Company and Kaleidoscope to integrate their two platforms and offer a combined taxonomy and terminology management solution.
This presentation and demo show you:
- how to connect your Pool Party taxonomy to the Kalcium terminology suite
- and add terminology benefits to your existing data:
- human-grade, rich metadata, organizational decision workflows, and automatic guidance in word choice for authors and translators alike
Presented by Klaus Fleischmann and Sebastian Gabler
Klaus Fleischmann studied translation and IT in Vienna, and holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review, etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.
Sebastian Gabler originally trained as a Recording Producer with a diploma from the Berlin University of the Arts (UdK) and 5 years of music production for radio, TV, and the recording industry; he has been pursuing a career in archive and information management for over 15 years
In 2017, he joined Semantic Web Company in Vienna and was appointed Chief Customer Officer in 2020. In this position, he supports customers from all industries in developing intelligent applications with semantic AI. Sebastian has worked in various companies in the areas of technology, sales, and project management, including 11 years in the field of audiovisual archiving, and has recently completed his Master of Sciences in Library and Information Science.
Recorded on June 14, 2023
Delivering Value to Customers Is More Imperative Than Ever.Join Acrolinx VP of Global Partner and Alliances, Dan Nutburn and Director of Partner Solutions, Jamila Elouazani for this webinar as they discuss:
- How Salesforce Service Cloud users can improve the quality and consistency of their content
- Real-world examples of how and why customers are using the newly updated Salesforce Knowledge + Acrolinx Integration
- Why the AppExchange program is so important to Salesforce and its customers
This webinar will also feature special guest Julia Taube, ISV Manager at Salesforce.Presented by Daniel Nutburn and Jamila Elouazani Daniel Nutburn is an accomplished executive and the Vice President of Global Partners and Alliances at Acrolinx. Daniel's got a wealth of experience in channel development, alliance management, and software solution selling. He's built an international partner network and has a solid track record of success with blue-chip and high-growth software companies. Beyond his professional achievements, Dan is most proud of his ability to embarrass his daughters with his Karaoke singing and Cacti collection. LinkedIn: https://www.linkedin.com/in/daniel-nutburn/
Jamila Elouazani is the Director of Partner Solutions, Global at Acrolinx, a leading content optimization technology for enterprise companies. With years of experience working in solution and product-focused environments, Jamila has honed her skills in providing technical support to businesses looking to close deals with Fortune 500 companies.
In addition to her professional accomplishments, Jamila is a family-oriented individual who enjoys expressing her creativity through singing and fashion design. Her passion for both the arts and technology has allowed her to bring a unique perspective to her work in the content optimization industry.
With her strong technical background and creative mindset, Jamila has become a respected thought leader in the industry and is committed to helping businesses achieve their content optimization goals.
Recorded on June 8, 2023
In this webinar, you will learn about the two recognized international standards available to address the fully automated formatting of pages and publications for PDF and print: CSS and XSL-FO. We will explore the two standards and address:
- When you should use automated document formatting versus desktop publishing
- The motivations for and benefits of automated document formatting
- The challenges
- Where CSS and XSL-FO fit within solutions for the overall delivery of formatted pages and publications
Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.