- Move from publishing static PDFs only to delivering immersive, fluid experiences throughout the customer journey
- Leverage next-generation capabilities like personalization, analytics, and targeting
- Still be able to publish to other popular formats at will – HTML5, Mobile Apps, EPUB, KINDLE and more
September 19, 2019 No matter where and how you author your content today – Word, InDesign, XHTML, Markdown, DITA, FrameMaker, and more – offering an immersive experience to your customers is the need of the hour. If you are still publishing your content as static PDFs only, you are depriving them of a rich and rewarding consumption experience full of unique possibilities. With the right digital experience solution, you can plug-in data insights to design, manage and deliver consistent, personalized and targeted content for every single customer. Join us in this webinar to see how an integrated solution can help you:
Recorded: September 21, 2017 User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of your products—they are also tools for winning business, increasing customer satisfaction and building loyalty. By understanding how your product documentation is consumed, you can transform operations and improve your product adoption. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content. By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator, unleashing a tremendous potential of information innovation.
Presented by: Fabrice Lacroix, AntidotFabrice Lacroix is a known Web pioneer and the founder of Antidot, the company that puts enterprise content to work. As an entrepreneur, he has been working for 25 years on the development of the Internet and of the Web through several major companies.
Recorded: August 24, 2017 This is the second webinar from the DITA Adoption Committee, which seeks to educate the global marketplace on the value of DITA for document creation and management. View our extensive set of whitepapers on DITA best practices, and follow us on Twitter: @DITA_Adoption.
Presented by: Keith Schengili-Roberts, OASIS DITA Adoption Chair / IXIASOFTKeith is a DITA Information Architect at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto?s iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.
September 17, 2019 When your users can’t easily find your information online, they may turn to the competition. When your writers can’t find the content they need, they will recreate it. And, when your organization doesn’t have a common strategy to identifying information across the enterprise you are wasting valuable resources as they search to find needed information. Whether in document properties, a keyword spreadsheet or within your content management systems, metadata is a key to findability. Learn how a metadata strategy adopted by all the content creators can make it easier for everyone inside and outside your organization to find the information they need. Presented by: Todd Burdin is a senior solution architect and strategic business consultant with 25+ years of software development and business consulting expertise, encompassing the entire content development lifecycle. He has extensive experience delivering innovative enterprise solutions for content management, structured authoring, and publishing to a diverse set of industries, including equipment manufacturers, pharmaceuticals, legal mediations, hospitals, and financials. Todd has worked at Oberon Technologies for 6+ years. Previous employers include PTC, Arbortext, Entrusted Solutions, and First Consulting Group.
Recorded: January 18, 2017 Proponents argue that organizations adhering to an Agile methodology are better positioned to meet the needs and expectations of their customers, react to market needs and changes, and realize the greatest value from their resources. As a growing number of information development teams jump on the Agile bandwagon, with or without their product development teams, they must evaluate whether or not Agile meets its promises. However, traditional waterfall metrics tend to measure process and productivity, such as ensuring a defined workflow has been followed or calculating development hours per page or topic. Agile benefits, however, center less on how things were done and more on the resulting outcome, such as customer satisfaction or team collaboration. Managers need to adapt and change what they are measuring to obtain a complete picture of what they are accomplishing with their move to Agile. Presented by: Dawn Stevens, Comtech Services Inc. Dawn Stevens is Vice President of Operations and partner at Comtech Services and Associate Director of the Center for Information-Development Management. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.
Recorded: March 15, 2018 The OASIS DITA Adoption TC is pleased to announce Keith Schengili-Roberts presentation on DITA Worst Practices. While people are interested in hearing about successes, we can actually learn more from failure. Not only do we discover what not to do, but also how to avoid the circumstances that led to it. DITA Adoption Chairperson Keith Schengili-Roberts has seen a lot of good and bad things happen to DITA implementations over the years, and part of his job is to investigate what works, what doesn’t, and why. This presentation is designed as an instructive and humorous lesson on what *not* to do when implementing DITA within a documentation team. From constraints that went too far, management decisions that went awry to quixotic tool decisions, Keith will cover DITA tales that are both funny and horrifying. Listen to his best (worst) DITA practices! Presented by: The OASIS DITA Adoption Technical Committee Keith Schengili-Roberts, OASIS DITA Adoption Committee Chairperson / IXIASOFT Keith is a DITA Specialist at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto's iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.