Recorded: June 8, 2017
In many industries there’s a shift taking place from the traditional product-focused model to a user focused model. It has become important to bring service information, such as user and maintenance manuals, to this new model as well to get the best possible user experience. This new model contributes to a lower downtime thanks to predictive maintenance, which is a result of IoT initiatives. In this webinar, Berry Braster of Etteplan will explain how business models are changing and what this means for technical communicators and documentation managers.
Presented by Berry Braster, Etteplan
Berry Braster is the Technology Director of Technical Documentation at Etteplan, a specialist in engineering, embedded systems, IoT, and technical documentation solutions with over 2500 employees worldwide. Berry has over 16 years of experience in the field of technical documentation and has assisted many global companies with their content strategies, effectively communicating technical information and applying universal standards for content, including Simplified Technical English and DITA.