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March 2019
User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP
Zero to Hero
Dawn Stevens, Comtech Services
Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software
Tables Must Die!
Larry Kollar, ARRIS
June 2019, Volume 21, Issue 2
Not Getting Chopped: Measuring Mystery Ingredients for Success
Dawn Stevens, Comtech Services
The Semantic Poverty of Content
Michael J. Iantosca, IBM
Writing from the Outside In: Don’t Let Internal Focus Sabotage Customer Success
Amy Bowman, Splunk
A Better PDF plugin: Using the topic2fo.xsl File Instead of custom.xsl
Leigh White, IXIASOFT
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