The CIDM invites you to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication, directed by Dawn Stevens, is written by publications managers for publications managers.

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March 2019

User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP

Zero to Hero
Dawn Stevens, Comtech Services

Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software

Tables Must Die!
Larry Kollar, ARRIS

June 2019, Volume 21, Issue 2

Not Getting Chopped: Measuring Mystery Ingredients for Success
Dawn Stevens, Comtech Services

The Semantic Poverty of Content
Michael J. Iantosca, IBM

Writing from the Outside In: Don’t Let Internal Focus Sabotage Customer Success
Amy Bowman, Splunk

A Better PDF plugin: Using the topic2fo.xsl File Instead of custom.xsl
Leigh White, IXIASOFT

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