2000 – Best Practices Newsletter

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February Volume 2, Issue 1
Trends for 2000: Moving Beyond the Cottage
JoAnn Hackos, Comtech Services, Inc.

From the Director
JoAnn Hackos, CIDM Director

Letters to the Editor

Trends Article Mirrors Reader’s Experience

New Mexico Tech
Sarah Flenar, Cedarville College

Why Managing Up is Important
Julie Bradbury, Cadence Design Systems

Designing Web Usability: The Practice of Simplicity
Tina Hedlund, Comtech Services, Inc.

Quadralay WebWorks Publisher 2000
Ann Rockley, The Rockley Group

Understanding Your Organization
Katherine Brennan Murphy, Tapestry Communications

High Speed Data Races Home

 

April Volume 2, Issue 2

“No, Dorothy, You’re Not in Kansas Anymore”. NCR’s Success Story on the Road toward Customer-Focused Process Maturity
JoAnn Hackos, CIDM Director

From the Director
JoAnn Hackos, CIDM Director

Southern Polytechnic State University
Sarah Flenar, Cedarville College

High Stakes, No Prisoners: A Winner’s Tale of Greed and Glory in the Internet Wars
Andreas Ramos, Brio Technology

CIDM New Managers’ Conference 2000
Katherine Brennan Murphy, Tapestry Communications

Transforming Processes at Medtronic
Daphne Walmer, Medtronic; Pat Velderman, IBM Global Services

Telecom Information Conference 2000
JoAnn Hackos, CIDM Director

A Selection of Abstracts from the Field

A Matter of Time

Where is the Monkey?

Don’t Step in the Leadership
Katherine Brennan Murphy, Tapestry Communications

Talk Back
Katherine Brennan Murphy, Tapestry Communications

 

June Volume 2, Issue 3

Structuring Your Documents to Maximize Reuse
Ginny Redish, Redish & Associates

From the Director
JoAnn Hackos, CIDM Director

Controlled English as a Way of Standardizing Content
Katherine Brennan Murphy, Tapestry Communications

What Do the AECMA Guidelines Say?
Katherine Brennan Murphy, Tapestry Communications

POET Content Management Suite
Tina Hedlund, Comtech Services, Inc.

Understanding Your Style
Katherine Brennan Murphy, Tapestry Communications

A Selection of Abstracts from the Field

Follow the Leader

Better than ESP

Talking Back: Responses to April’s Question
Katherine Brennan Murphy, Tapestry Communications

 

August Volume 2, Issue 4

Technical Communications and Customer Support: Partnering to Publish What Customers Want to Know
Krista Guglielmetti, Cadence Design Systems, Inc.

From the Director
JoAnn Hackos, CIDM Director

The Emerging Partnership: Contractors and In-House Departments
Katherine Brennan Murphy, Tapestry Communications

Using FrameMaker as a Single-Source Solution at Lucent
Mary Beth Hebert, Lucent Technologies, Inc.

The Good Ol’ Summertime
Katherine Brennan Murphy, Tapestry Communications

Oklahoma State University
Sarah Flenar, Cedarville College

A Selection of Abstracts from the Field

Never Steal Anything Small

Responses to June’s Question
Katherine Brennan Murphy, Best Practices Editor

 

October Volume 2, Issue 5

Establishing Quality and Usability Benchmarks for Information Products
JoAnn Hackos, CIDM Director

From the Director
JoAnn Hackos, CIDM Director

The Emerging Partnership, Part II
Katherine Brennan Murphy, Tapestry Communications

New Managers’ Conference Provides a Perfect Forum for Career Development
JoAnn Hackos, CIDM Director

Managing by Influence Instead of Authority
Donn Le Vie, Jr., Integrated Concepts, Inc.

Moving Technical Communication Online
George Hayhoe, George Hayhoe Associates; Katherine Brennan Murphy, Tapestry Communications

A Selection of Abstracts from the Field

The Truth about Consultants

Texas Tech University
Sarah Flenar, Cedarville College

Killer Content
Ann Rockley, The Rockley Group

Letters to the Editor

Authors as User and Technology Experts

Focusing on User-centered Design

 

December Volume 2, Issue 6

Using Personality Analysis Tools to Build Your Team
Beth Barrow, Motorola; JoAnn Hackos, CIDM Director; Tina Hedlund and Christina Meyer, Comtech Services, Inc.

From the Director
JoAnn Hackos, CIDM Director

The Technical Communication Salary Survey
Nancy King, Comtech Services, Inc.

Best Practices Conference: Building Our Community
Katherine Brennan Murphy, Tapestry Communications

How Do Content Management Systems Work?
Tina Hedlund, Comtech Services, Inc.

A Selection of Abstracts from the Field

Telecommuting: A Test of Trust, Competing Values, and Relative Advantage

Generations at Work
Bill Hackos, Comtech Services, Inc.

Illinois State University
Sarah Rose and Christina Meyer, Comtech Services, Inc.