2001 – Best Practices Newsletter

Home/Publications/Best Practices Newsletter/2001 – Best Practices Newsletter

February Volume 3, Issue 1

Translation and Localization
Nancy King, Consultant

From the Director
JoAnn Hackos, CIDM Director

Task Analysis: Discovering What the Customer Needs
Linda Siemers, Compaq Computer Corporation

The Care and Feeding of Remote Documentation Teams
Donn Le Vie, i2d2 Consulting

Creating Product-Specific Help Using XML
Charles Cantrell, Ontario Systems Corporation

A Selection of Abstracts from the Field

Considering the Color-Blind

Going Global

Authoring Tools Survey Report
Julie Price, Comtech Services, Inc.

The Balanced Scorecard: Translating Strategy into Action
JoAnn Hackos, CIDM Director

 

April Volume 3, Issue 2

Making Accurate Project Estimates
Sheri Watkins, Sabre, Inc.

From the Director
JoAnn Hackos, CIDM Director

Knowledge Bases…Where is Your “Way of Doing Business” Knowledge?
Susan Harkus, XT3 Internet Integrator

Making a Business Case for Single Sourcing
Tina Hedlund, Comtech Services, Inc.

From Emissions to On-Board Data
Tina Hedlund, Comtech Services, Inc.

A Selection of Abstracts from the Field

The Wireless Web

The Science Persuasion

Customer Satisfaction Surveys
Julie Price, Comtech Services, Inc.

 

June Volume 3, Issue 3

Writing Performance Appraisals
Diane Davis, Synopsys, Inc.

From the Director
JoAnn Hackos, CIDM Director

Telecommuting—Compaq’s Emerging Work Model
Jean Schuck, Compaq Computer Corporation

Telecommuting—The Unpopular View
Krista VanLaan, VeriSign, Inc.

Telecommuting Survey
Tina Hedlund, Comtech Services, Inc.

Making a Business Case for CIDM Membership
Katherine Brennan Murphy, Tapestry Communications

The Innovator’s Dilemma
Ginny Redish, Redish & Associates, Inc.

 

August Volume 3, Issue 4

Successful Hiring: Tips for Finding the Best and Brightest
Barbara Giammona, Morgan Stanley

From the Director
JoAnn Hackos, CIDM Director

Written Use Cases Help Capture Tasks
Beth Agnew, Agnew Communications

Making a Business Case for Benchmarking
Mike Lewis, Sun Microsystems

Managing Complex Online Information Systems
David Walske, Content Management Consultant

Single-Sourcing Survey Analysis
Tina Hedlund, Comtech Services, Inc.

Book Review: Working with Emotional Intelligence
Diane Davis, Synopsys, Inc.

 

October Volume 3, Issue 5

The Shackleton Way: Leadership Under Stress
Bill Hackos, Comtech Services, Inc.

From the Director
JoAnn Hackos, CIDM Director

Beware the User Agenda
Susan Harkus, Ion Global Australia

Let’s Stop Writing Documentation and Start Working for the Users
JoAnn Hackos, CIDM Director

The Environment: A Prettier Face for Content Management
Peter Dykstra, Donovan Data Systems, Inc.

Lessons in New Leadership
Kathy Parrott, Northrop Grumman

Documentation Excellence Survey Analysis
Tina Hedlund, Comtech Services, Inc.

A Selection of Abstracts from the Field

Ok, So You Don’t Have to Be a Complete SOB

Innovation at the Speed of Information

 

December Volume 3, Issue 6

Meeting Your Documentation Needs: Outsourcing, Contract Staffing, and Direct Hiring Strategies
Catheryn Mason, SolArc, Inc.

From the Director
JoAnn Hackos, CIDM Director

The Case of the Wayward Contractors
JoAnn Hackos, CIDM Director

Information Vending: Finding the Right Vendors
Ralph J. Jones, IBM Corporation

Tools of the Trade: Part One of a Series. Braving the Wilds of Document Structure Specification
David Walske, David Walske, Inc.

Outsourcing—Is it Right for Your Organization?
Bill Hackos, Comtech Services, Inc.

A Selection of Abstracts from the Field

Outsourcing Information Design & Delivery: A Viable Strategy for Technical Product and Process Information