2005 – Best Practices Newsletter

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February Volume 7, Issue 1

Designing on Steroids—Using Insanely Robust Information Plans to Improve the Efficiency and Productivity of Offshore Outsource Writing
Mike Eleder, Lucent Technologies

Managing Information Development
JoAnn Hackos, CIDM Director

More Content in Less Time—Applying the Lessons of Lean Thinking to Technical Communication
Mark Baker, Analecta Communications, Inc.

What Keeps Us Going? Key Motivators in the Technical Communication Industry
Beth Barrow, Motorola, Inc.

Best Practice: Change Management and Writer/Artist User Groups
Pat Benson, Medtronic, Inc.

Communicating Effectively with Offshore Developers
Liz Gabel, Sybase, Inc.

The Heart of Change: Communicate for Buy-In
Diane Davis, Synopsys, Inc.

April Volume 7, Issue 2

Scenario-Based and Architecture-Driven Information Development
Michael Priestley, IBM Canada

Keeping Track of Time
JoAnn Hackos, CIDM Director

Extending UML to the Documentation World—Using Process Maps to Create Task-Based Information
Liz Stauffer and Joan Smith, Ultimate Software

Enabling Mass Customization for Your Technical Communication: A Paradigm Shift
Yves Rombauts, Trisoft

Book Review: Now, Discover Your Strengths
Sylvia McCombs, LSI Logic Corporation, Engenio Storage Group

June Volume 7, Issue 3

Do We Manage Information Efficiently?
Henry Korman, WordPlay Consulting

Nobody Thinks It’s Easy
JoAnn Hackos, CIDM Director

Surviving Change with Minimalism
Garret Romaine and Jennifer Key, Kentrox, LLC

Embedded Knowledge—A Nurnberg Funnel
Susan Harkus, Independent Consultant

Section 508: Making Technical Publications Accessible
Judy Kessler, Sybase, Inc.

In Their Own Words
Michael Miller, LearnSpire, LLC

August Volume 7, Issue 4

Cultivating Writers in Uruguay
Shannon Salomaki, Sabre, Inc.

From the Director
JoAnn Hackos, CIDM Director

Aristotle, Gestalt, and Usability Testing
Sokol Zace, Ergoline

Working with Indian Technical Communicators—Collaborate for Success
Susan Alexander, Write Concept; Tharun K. Unni, FaceTime Communications: Ravishanakar R., Cisco Systems

CMS Solutions: Knowing the Right Stuff
Charlotte Robidoux and Patrick Waychoff, Hewlett-Packard Company

Book Review: Leading Change
JoCarol Gau, BMC Software

Putting Kotter’s Ideas to the Test: Leading Change Through an Offshoring Effort
JoCarol Gau, BMC Software

October Volume 7, Issue 5

Baumol’s Disease: Is There a Cure?
Bill Hackos, Comtech Services; Charlie Dowdell, The Raymond Corporation

Mastering Organization Politics
JoAnn Hackos, CIDM Director

Getting Your Organization to Embrace Content Management
Jeff Oxenford, Awwa Research Foundation

From Cost to Revenue at Engenio Technical Publications
Randy Clark, Engenio Information Technologies, Inc.

Seeking Passage—A Chapter in the Odyssey
Gay Patton, KONE Corporation

Finding the Grail: A Three-Part Process to CMS Cost-Benefits
Charlotte Robidoux and Patrick Waychoff, Hewlett-Packard Company

Book Review: Winning
George Slaughter, The Integrity Group

December Volume 7, Issue 6

A Business Case for Authoring Content in the Darwin Information Typing Architecture
Visnja Beg, IBM Canada; Amber Swope, IBM Corporation

What Good Are Managers Anyway?
JoAnn Hackos, CIDM Director

Editing Strategies for Content Authored in DITA
Ronnie Seagren, IBM Canada; David Steinmetz, IBM Corporation, Donna Sutarno, IBM Canada

Managing the Move to Authoring in DITA
Hadar Hawk and Amber Swope, IBM Corporation

The Role of an Information Architect in the Technical Information-Development World
JoAnn Hackos, CIDM Director

Making Project Management a Valiant Voyage
Michael Eleder, Lucent Technologies

Why DITA Alone Just Won’t Do
Jon Parsons, XyEnterprise

Building a Strong CMS Business Case: Selling the Sizzle and the Steak
Charlotte Robidoux and Patrick Waychoff, Hewlett-Packard Company

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