February 2010, Volume 12, Issue 1

Connect Your Content with Your Audience—Using Wikis and Communities to Build Collaboration with Your Customers
Helen Cavender & Paul Zimmerman, Cisco Systems, Inc.

Oh! The Changes We’ve Seen! Comtech celebrates our 30th anniversary!
JoAnn Hackos, CIDM Director

A Preview of Coming Attractions: DITA constraints
Erik Hennum, IBM Corporation

Participation, Education, and Cooperation: A model for overcoming organizational barriers to change
Terry Barraclough, Symitar, a Jack Henry Company

Content for Tomorrow: Social media and the dilemmas for technical publications teams
Alex Blanton, Microsoft Corporation

SDL Survey Reveals Industry Rise in Adoption of Structured Authoring
Sophie Hurst, SDL


April 2010, Volume 12, Issue 2

Building Super Team Spirit
Todd V. Herrick, Symitar, a Jack Henry Company

Predicting Cost Savings—Backing Up Your Claims
JoAnn Hackos, CIDM Director

Writing For Reuse (or Carefully Crafted Content)
David A. Reid, MIF Masters

Minimalism: A cereal killing
Ron Fauset, Symitar, a Jack Henry Company

What’s the Big Deal?—Just Cut and Paste?
Michael Gross, Data Conversion Laboratory, Inc.

Collaborate in Context™
Alfred Papallo, Eurofield Information Solutions


June 2010, Volume 12, Issue 3

A Coach Approach to Leadership: Empowering others during uncertainty and change
Rosanne Scriffignano, ADP, Inc.

New Characteristics for the IPMM
JoAnn Hackos, CIDM Director

How Much Does Document Conversion Really Cost?—A Guide to Conversion Cost Variables
Don Bridges, Data Conversion Laboratory, Inc.

Productivity Counts: Measuring the effectiveness and productivity of your team members
JoAnn Hackos, Comtech Services, Inc.

Creating a Customer Survey
Bill Tilley, Symantec Corporation


August 2010, Volume 12, Issue 4

Forgetting About Documents with Structured Writing
Mysti Berry, Salesforce.com

Who is Responsible for Innovation?
JoAnn Hackos, CIDM Director

The Value of Conducting Client Surveys and How to Get Started
Christie Bozza, ADP, Inc.

DITA Learning and Training: A strategic overview
Troy Klukewich, Oracle Corporation

IBM Component Content Management System for DITA

Tonya Holt, Mike Iantosca, Ellen Patterson, & Sophie McMonagle, IBM Corporation

Seven Signs that an Organization Should Use DITA
Su-Laine Yeo, JustSystems, Inc.

Book Review
The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

Bill Hackos, Comtech Services, Inc.


October 2010, Volume 12, Issue 5

A Study of the Role of Culture and Communication in the CMS Adoption Process
Rebekka Andersen, University of California, Davis

DITA and Localization: Improving your cost savings
JoAnn Hackos, CIDM Director

Industry Trend: Quality at the source
Understanding how an Information Quality Strategy is essential in today’s business world

Jennifer Beaupre, acrolinx

Successful Localization in DITA
Su-Laine Yeo, JustSystems (XMetaL)

Reusing your DITA Solution (or How to Get Money to Buy One)
Laurens van den Oever, SDL Structured Content Technologies


December 2010, Volume 12, Issue 6

Reducing Context in Modular Documents
Tony Self, HyperWrite Pty. Ltd.

Getting a Return on Investment: Progress with DITA implementations
JoAnn Hackos, CIDM Director

Delivering More than Text
Mysti Berry with Dean Atchison and Joanne Ward, Salesforce.com

It All Starts with Standards
Dawn Stevens, Comtech Services, Inc.

Supporting People Where They Need it, When They Need it
Paul Trotter, Author-it Software