[1] A. Lund. (2006, Nov.). Post-modern usability. J. Usability Studies, vol. 2, no. 1, pp. 1–6. [Online]. Available: http://upassoc.org/upa_publications/jus/2006_november/lund_post_modern_usability.pdf

[2] J. Dumas. (2007, Feb.). The great leap forward: The birth of the usability profession (1988–1993). J. Usability Studies. vol. 2, no. 2, pp. 54–60. [Online]. Available: http://upassoc.org/upa_publications/jus/2007_february/ dumas_birth_of_usability_profession.pdf

[3] W. Quesenbery for the Usability Professionals’ Association. (n.d.). What is a Usability Professional? [Online]. Available: http://upassoc.org/usability_resources/about_usability/about_usability_professionals.html

[4] D. Mayhew. (2008, May). User-experience design: The evolution of a multi-disciplinary approach. J. Usability Studies. vol. 3, no. 3, pp. 99–102. [Online]. Available: http://upassoc.org/upa_publications/jus/2008may/ JUS_Mayhew_May2008.pdf

[5] J. Whiteside, J. Bennett, and K. Holtzblatt, ‘‘Usability engineering: Our experience and evolution,’’ in Handbook of Human-Computer Interaction, M. Helander, Ed. Amsterdam, The Netherlands: North Holland, 1988, pp. 791–817.

[6] D. Felker, ‘‘Instructional research,’’ in Document Design: A Review of the Relevant Research, D. Felker, Ed. Washington, DC: Amer. Inst. Res., 1980, p. 66.

[7] J. Redish, ‘‘What is information design?,’’ Tech. Commun., vol. 47, no. 2, pp. 163–166, 2000.

[8] J. Redish, ‘‘Document and information design,’’ in Wiley Encyclopedia of Electrical and Electronics Engineering, J. Webster, Ed. New York: Wiley, 1999, vol. 6, pp. 10–24.

[9] S. Card, ‘‘Pioneers and settlers: Methods used in successful user interface design,’’ in Human-Computer Interface Design: Success Stories, Emerging Methods, Real-World Context, M. Rudisell, C. Lewis, P. Polson, and T. McKay, Eds. San Mateo, CA: Morgan Kaufmann, 1996, pp. 122–169.

[10] S. Rosenbaum, ‘‘The future of usability evaluation,’’ in Maturing Usability, E. Law, E. Hvannberg, and G. Cockton, Eds. London, UK: Springer, 2008, pp. 344–378.

[11] J. Hackos and J. Redish, User and Task Analysis for Interface Design. New York: Wiley, 1998.

[12] K. Schriver, Dynamics in Document Design. New York: Wiley, 1997.

[13] C. Wilson. (2006, Oct.). The user edit method for evaluating the usability of documentation, Usability Interface. vol. 12, no. 2. [Online]. Available: http://www.stcsig.org/usability/newsletter/0610-useredit.html

[14] M. Atlas, ‘‘The user edit: Making manuals easier to use,’’ IEEE Trans. Prof. Commun., vol. PC-24, no. 1, pp. 28–29, Mar., 1981.

[15] C. Soderston, ‘‘The usability edit: A new level,’’ Tech. Commun., vol. 32, no. 1, pp. 16–18, 1985.

[16] L. Ridgeway, ‘‘The writer as market researcher,’’ Tech. Commun., vol. 32, no. 1, pp. 19–22, 1985. 200 IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION, VOL. 53, NO. 3, SEPTEMBER 2010

[17] J. Gould and C. Lewis, ‘‘Designing for usability: Key principles and what designers think,’’ Commun. ACM, vol. 28, no. 3, pp. 300–311, 1985.

[18] J. Redish and J. Dumas, ‘‘Building usability into documentation,’’ in Proc. 1st Conf. Quality in Documentation, 1991, pp. 40–55.

[19] L. Cooke, ‘‘Assessing concurrent think-aloud protocol as a usability test method: A technical communication approach,’’ IEEE Trans. Prof. Commun., vol. 53, no. 3, pp. 202–215, Sep., 2010.

[20] M. T. Boren and J. Ramey, ‘‘Thinking aloud: Reconciling theory and practice,’’ IEEE Trans. Prof. Commun., vol. 43, no. 3, pp. 261–278, Sep., 2000.

[21] K. Ericsson and H. Simon, Protocol Analysis: Verbal Aspects as Data, revised ed. Cambridge, MA: MIT Press, 1993.

[22] D. B. Felker, Ed., Document Design: A Review of the Relevant Research. Washington, DC: Amer. Inst. Res., 1980.

[23] D. B. Felker, F. Pickering, V. R. Charrow, V. M. Holland, and J. C. Redish, Guidelines for Document Designers. Washington, DC: Amer. Inst. Res., 1981.

[24] J. Redish, R. Battison, and E. Gold, ‘‘Making information accessible to readers,’’ in Writing in NonAcademic Settings, C. Odell and D. Goswami, Eds. New York: Guilford Press, 1985, pp. 129–153.

[25] J. Redish, ‘‘Writing to learn to do,’’ Tech. Writing Teacher, vol. 15, no. 3, pp. 223–233, 1988.

[26] J. Redish and D. Schell, ‘‘Writing and testing instructions for usability,’’ in Technical Writing: Theory and Practice, B. Fearing and W. Sparrow, Eds. New York: Modern Language Association, 1989, pp. 63–71.

[27] J. Redish, ‘‘Understanding readers,’’ in Techniques for Technical Communicators, C. Barnum and S. Carliner, Eds. New York: Macmillan, 1993, pp. 14–42.

[28] P. Sullivan and L. Flower, ‘‘How do users read computer manuals? Some protocol contributions to writers’ knowledge,’’ in Convergences: Transactions in Reading and Writing, B. Petersen, Ed. Urbana, IL: National Council of Teachers of English, 1986, pp. 163–178.

[29] K. Schriver, ‘‘Plain language through protocol-aided revision,’’ in Plain Language Principles and Practice, E. Steinberg, Ed. Detroit, MI: Wayne State Univ. Press, 1991, pp. 148–172.

[30] C. Mauro, ‘‘Cost-justifying usability in a contractor company,’’ in Cost-Justifying Usability, R. Bias and D. Mayhew, Eds. Boston, MA: Academic Press, 1994, pp. 123–142.

[31] J. Carroll, The Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer Skill. Cambridge, MA: MIT Press, 1990.

[32] J. Carroll, Ed., Minimalism Beyond the Nurnberg Funnel. Cambridge, MA: MIT Press, 1998.

[33] S. Kase, Y. Zhang, J. Carroll, and M. Rosson, ‘‘Synthesizing IT case studies of nonprofits using a multiple-level patterns-based framework,’’ IEEE Trans. Prof. Commun., vol. 53, no. 3, pp. 216–232, Sep., 2010.

[34] P. Wright, P. Creighton, and S. Threlfall, ‘‘Some factors determining when instructions will be read,’’ Ergonomics, vol. 25, no. 3, pp. 225–237, 1982.

[35] P. Wright, ‘‘Writing technical information,’’ in Review of Research in Education, E. Z. Rothkopf, Ed. Washington, DC: American Educational Research Association, 1987, vol. 14, pp. 327–384.

[36] P. Wright, ‘‘The need for theories of NOT reading: Some psychological aspects of the human-computer interface,’’ in Working Models of Human Perception, H. Bouma, Ed. London, UK: Academic Press, 1988, pp. 319–340.

[37] C. Jarrett. (2007, Nov.). Problems and joys of reading research papers for practitioner purposes. J. Usability Studies, vol. 3, no. 1, pp. 1–6. [Online]. Available: http://www.usabilityprofessionals.org/upa_publications/ jus/2007november/JUS_jarrett_nov2007.pdf

[38] J. Dumas and J. Redish, A Practical Guide to Usability Testing, revised ed. Bristol, UK: Intellect, 1999.

[39] D. Wixon and J. Ramey, Eds., Field Methods Casebook for Software Design. New York: Wiley, 1996.

[40] J. Rubin and D. Chisnell, Handbook of Usability Testing, 2nd ed. New York: Wiley, 2008.

[41] S. Krug, Don’t Make Me Think! A Common Sense Approach to Web Usability, 2nd ed. Berkeley, CA: New Riders, 2006.

[42] S. Krug, Rocket Surgery Made Easy, The Do-It-Yourself Guide to Finding and Fixing Usability Problems. Berkeley, CA: New Riders, 2010.

[43] J. Pruitt and T. Adlin, The Persona Lifecycle. San Mateo, CA: Morgan Kaufmann, 2006.

[44] T. Adlin, Ed. (2007). UX Pioneers—–Interviews with the people responsible for creating the UX discipline. [Online]. Available: http://www.adlininc.com/uxpioneers/index.html

[45] P. Merholz, B. Schauer, D. Verba, and T. Wilkens, Subject to Change. Sebastopol, CA: O’Reilly, 2008.

[46] J. Redish. (2004, Jun. 9). Yours, mine, and ours—–Connecting ourselves and the communities we belong to. Presented at the 2004 Conference of the Usability Professionals’ Association. [Online]. Available: http://redish.net/content/talks/YoursMineandOurs.pdf

[47] Center for Plain Language—–Plain Language is a civil right. (n.d.). [Online]. Available: http://www. centerforplainlanguage.org

[48] D. Norman, The Design of Everyday Things. New York: Doubleday, 1988.

[49] J. Redish, ‘‘Adding value as a professional technical communicator,’’ Tech. Commun., vol. 42, no. 1, pp. 26–39, 1995.

[50] C. A. Blackwell, ‘‘A good installation guide increases user satisfaction and reduces support costs,’’ Tech. Commun., vol. 42, no. 1, pp. 56–60, 1995.

[51] J. Redish, Letting Go of the Words—–Writing Web Content That Works. San Mateo, CA: Morgan Kaufmann, 2007. REDISH: TECHNICAL COMMUNICATION AND USABILITY 201

[52] K. Halvorson. (2008, Dec. 16). The discipline of content strategy. A List Apart. [Online]. Available: http://www.alistapart.com/articles/thedisciplineofcontentstrategy/

[53] M. Coney and M. Steehouder, ‘‘Role playing on the web: Guidelines for designing and evaluating personas online,’’ Tech. Commun., vol. 47, no. 3, pp. 327–340, 2000.

[54] M. Albers and B. Mazur, Content and Complexity: Information Design in Technical Communication. Mahwah, NJ: Lawrence Erlbaum Associates, 2003.

[55] M. Albers and B. Still, Eds., Usability of Complex Information Systems: Evaluation of User Interaction. Boca Raton, FL: CRC, forthcoming.

[56] E. Ophir, C. Nass, and A. Wagner, ‘‘Cognitive control in media multitaskers,’’ Proc. Nat. Academy Sci., vol. 106, pp. 15,583–15,587, Aug. 2009.

[57] B. Mirel, Interaction Design for Complex Problem Solving—–Developing Useful and Usable Software. San Mateo, CA: Morgan Kaufmann, 2004.

[58] B. Mirel, ‘‘Dynamic usability: Designing usefulness into systems for complex tasks,’’ in Content and Complexity: Information Design in Technical Communication, M. J. Albers and B. Mazur, Eds. Mahwah, NJ: Lawrence Erlbaum Associates, 2003, pp. 233–262.

[59] J. Hackos, ‘‘Choosing a minimalist approach for expert users,’’ in Minimalism Beyond the Nurnberg Funnel, J. Carroll, Ed. Cambridge, MA: MIT Press, 1998, pp. 149–177.

[60] J. Redish. (2007, May). Expanding usability testing to evaluate complex systems. J. Usability Studies, vol. 2, no. 3, pp. 102–111. [Online]. Available: http://www.usabilityprofessionals.org/upa_publications/jus/ 2007may/utesting-complex.pdf

[61] M. Muller, R. Carr, C. Ashworth, B. Diekmann, C. Wharton, C. Eickstaedt, and J. Clonts, ‘‘Telephone operators as knowledge workers: Consultants who meet customer needs,’’ in Proc. SIGCHI Conf, 1995, pp. 130–137.

[62] B. Mirel. (2008, Aug.). New frontiers in usability for users’ complex knowledge work. J. Usability Studies, vol. 3, no. 4, pp. 149–151. [Online]. Available: http://www.usabilityprofessionals.org/upa_publications/ jus/2008august/JUS_Mirel_Aug2008.pdf