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February 2012, Volume 14, Issue 1

Communicating Revision Changes in a High Reuse DITA Environment
Seth Park, Freescale Semiconductor, Inc.

Crossing the Chasm with the Darwin Information Typing Architecture
JoAnn Hackos, CIDM Director

Using Scenarios to Develop Accurate, Reliable Information in an Agile Development Environment
Mark Farmer & David Epstein, IBM Corporation

Moving Information Development from a Push System to a Pull System
Emily Mydlowski, Hach Company

2012—The Year of the User
Mariam Lottner, Tech-Tav


April 2012, Volume 14, Issue 2

Measuring the Immeasurable—Documentation Quality
Volker Oemisch, Alcatel-Lucent

Pain Points and Innovations: Getting ready for Best Practices 2012
JoAnn Hackos, CIDM Director

I Can Show You Better Than I Can Tell You: Considering the video dimension of user assistance
Mirhonda Studevant, ClickSquared

Efficiency in Technical Information Development
Brian Gajadhar, Tedopres International

Social Media and Customer Connection
Julie MacAller, Microsoft Corporation

From Symptoms to Solutions Using Survey Data Analysis
Chona Shumate, Cymer Inc.


June 2012, Volume 14, Issue 3

Measuring Productivity
Pam Swanwick and Juliet Wells Leckenby, McKesson Corporation

The Trap of Marginal-Cost Thinking
JoAnn Hackos, CIDM Director

Agile, DITA, and User and Task Analysis
Bill Gearhart, Comtech Services, Inc.

Agile’s Content Imperatives
Mary Connor, Advanced Solutions International

Migrating to DITA: How automated content conversion works and why it matters to you
Patrick Baker, Stilo International

How to Make the Business Case for a DITA CMS: Report on ROI—Measurable Success with Epson America
Marianne Calilhanna, RSI Content Solutions


August 2012, Volume 14, Issue 4

Developing Scenario-based Content
Margaret Parsons & Julie MacAller, Microsoft Corporation

Changing your Organization’s Culture
JoAnn Hackos, CIDM Director

Structuring Technical Publications and Instructional Materials to Maximize Reuse
Dawn Stevens, Comtech Services, Inc.

OAXAL—Open Architecture for XML Authoring and Localization
Andrzej Zydron, XTM International

Influencing the Bottom Line: Using Information Architecture to Effect Business Success
JoAnn Hackos, Comtech Services, Inc.

How Much DITA and/or CMS Do You Need?
Tom Aldous, Adobe Systems

Book Review
The Power of Habit—A Challenge for our Traditional Information-Developer Habits

Bill Hackos, Comtech Services, Inc.


October 2012, Volume 14, Issue 5

Content Strategy for Small and Medium Enterprises (SMEs)
Mathew Varghese, Citrix Systems, Inc.

Small Wins—A Key to Engaging Your Team
JoAnn Hackos, CIDM Director

Reorganising Information Developers to Support Topics
Vikram Nanwani, Xylem, Inc.

Using Web Analytics for Documentation
Mark Hoeber, IBM Corporation

Improving with the Help of Customers
Hebe Hui He, Huawei Technologies Co., Ltd.

Evolving Roles of Technical Writers
Steve Ballard, Intel Corporation


December 2012, Volume 14, Issue 6
Automating XML Checks: A Metric-Driven Approach to Quality Improvement
Amanda Galtman, The MathWorks, Inc.

Information Development Productivity Trends or, How Can Social Technologies Buy Back Writing Time?
JoAnn Hackos, CIDM Director

Using Semantic Mark-up Languages with XML to Aid Search
Bradley Shoebottom, Innovatia, Inc.

The Challenges of OEM Documentation
Su-Laine Brodsky, JustSystems, Inc.