2013 – Best Practices Newsletter

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February 2013, Volume 15, Issue 1

Improving Product Usability with Task Complexity Metrics
Ben Colborn, Nutanix

Teaming is a Verb
JoAnn Hackos, CIDM Director

Dangerous Liaisons
Ian Ampleford & Peter Jones, ARM

Building the Business Case for Content Optimization Software
PG Bartlett, Acrolinx

First Steps in Implementing a Documentation Quality Program
Deborah Silvi, BMC Software

Write with Agility
Don Cwiklowski, MasterCard

 

April 2013, Volume 15, Issue 2

Who is Using DITA and Where is it Being Used?
Keith Schengili-Roberts

Pain Points and Innovations: Getting ready for Best Practices 2013
JoAnn Hackos, CIDM Director

Continuous Publishing of the British National Formulary using DITA
Emma Burrows, Royal Pharmaceutical Society

Information Development in a Flat World
JoAnn Hackos, CIDM Director
Applying Simplified Technical English To Your Content: The HyperSTE Framework
Brian Gajadhar, Etteplan | Tedopres

 

June 2013, Volume 15, Issue 3

Managing Scalability and Reuse
Adrian R. Warman, Ph.D., IBM United Kingdom Limited

Measuring Information Quality: Who said it can’t be done!
JoAnn Hackos, CIDM Director

Selecting a Translation Tool: Tips for choosing a tool for translating DITA files
Rodolfo M. Raya, Maxprograms

A Baseline Reuse Productivity Metric for DITA Writers and Managers
Peter Fournier, Samalander-OS Ltd.

Document Assessment for Quality Improvement
David Skolnick, Analoog Devices, Inc.

 

August 2013, Volume 15, Issue 4

From Managing Inputs to Managing Outcomes
Gerry McGovern, Customer Carewords

Us Versus Them: Research Study on the Problems and Effectiveness of Partially Distributed Teams
JoAnn Hackos, CIDM Director

Access to Shared Linguistic Assets through Open Information Retrieval Standards
Ricardo Eito-Brun, Universidad Carlos III de Madrid, Spain

From Monolithicity to Flexibility, Using DITA Keyrefs
Priscilla Buckley, SAP

Taking Your Content Mobile
5 Keys to a Successful Mobile Content Strategy
Rajiv Paul, Aptara, Inc.

Teaming—How Organizations Learn, Innovate, and Compete in the Knowledge Economy
Bill Hackos, Comtech Services, Inc.

 

October 2013, Volume 15, Issue 6

Joining In: Your Place in the Customer Conversation
Christopher Gales, Splunk, Michele Marques, BMC Software & John Frazzini, VMware, Inc.

Building a Business Case for Senior Management
JoAnn Hackos, CIDM

The Roles and Responsibilities of an Information Architect
Severin Foreman, Altera Corporation

Information eXperience Design
Mathew Varghese, Citrix Systems

Collaborating with Casual Authors
Nolwenn Kerzreho, Componize Software

 

December 2013, Volume 15, Issue 6

Beyond Teamwork: Reflections on Amy Edmondson’s book, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
Daphne Walmer, Daphne Walmer & Associates

Adopting a Standard—What Exactly Should That Mean to You and Your Organization?
JoAnn Hackos, CIDM

Mobile Content in the Telecommunication Industry: A Survey
Hebe Hui He, Huawei Technologies

The Balanced Scorecard: Monitoring the Health of Your Organization
Dawn Stevens, Comtech Services

Embedded Knowledge—A Nürnberg Funnel
Susan Harkus

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