2014 – Best Practices Newsletter

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February 2014, Volume 16, Issue 1

Enterprise Gamification, For the Win
Marta Rauch, Oracle Corporation

Augmented Reading—Taking Manuals Beyond PDF
JoAnn Hackos, Comtech Services, Inc.

What the Heck is a Hackathon?
Adam Dales, Siemens PLM

Developing a Playbook Strategy for Efficient Collaboration
Charlotte Robidoux & Matt Abe, Hewlett Packard Company, & Tom Dill, EMC Corporation

A Case Study in Curbing a Reliance on Inline Links
Mysti Berry, Salesforce.com

How We Use Minimalism and a New Form of Task-Oriented Help, WalkHub, to Overcome Cognitive Load in Web Applications
Kristof van Tomme & Diana Lakatos, Pronovix

 

April 2014, Volume 16, Issue 2

Introduction to the CIDM Study of User-Generated Content
JoAnn Hackos, CIDM

A Standard is Not a Tool
JoAnn Hackos, CIDM

Embracing Conflict
Janet William Hepler, Highline Coaching and Consulting

Information Portfolio Management
Palmer Pearson, Independent

Best Practice: Using DITA with DITAworks in software documentation projects
Petra von Thienen, Fujitsu Enabling Software

Complex Reuse Strategies with DITA 1.3 Key Scopes
Chris Nitchie, Oberon Technologies

 

June 2014, Volume 16, Issue 3

Incorporating Social Media into a Technical Content Strategy
Bill Gearhart, Comtech Services, Inc.

Trends in the Technical Communication Industry 2014
JoAnn Hackos, CIDM

Mapping out a DITA Map Comparator
Michael Anthony Smith, DeltaXML
Technical Quality Assurance in Structured Content
Richard Forster, Varian Medical Systems, Inc.

 

August 2014, Volume 16, Issue 4

Automating DITA Builds
Lightweight Continuous Integration for Documentation Projects

Roger W. Fienhold Sheen, infotexture

Managing Change—How is it like managing addiction?
JoAnn Hackos, CIDM

Managing Embedded Assistance End-to-End with DITA
Marie Girard & Isabelle Murru, IBM Corporation

What You Need to Know About the Math Stack: MathML, DITA, MathJax, HTML5, and EPUB 3
Lauren Wood, Design Science, Inc.

Book Review
Bill Hackos, Comtech Services, Inc.

 

October 2014, Volume 16, Issue 5

The Role of Technical Communication in User-Centered Design: Ten Years Later
Rachel Grimes, Fiserv

Mastering Change—Lessons from ThomasNet.com
JoAnn Hackos, CIDM

Adopt a UTA Approach to Improve Customer Experiences
Hebe Hui He, Huawei Technologies

Better DITA Graphics for a Multi-Screen World
Joe Pairman, Mekon Ltd.

Case Study: Funding Improvements to Legacy Documentation
Fiona Hanington, Ericsson

Responsive HTML5 eLearning: History and Case
John Heinstein, Innovatia

 

December 2014, Volume 16, Issue 6

The Productivity Paradox
JoAnn Hackos, CIDM

DITA Diversity in Technical Documentation
Keith Schengili-Roberts, IXIASOFT

Creating an Employee Content Contribution Program
Michele Marques & DeeDee Rothery, BMC Software, Inc.

Writing for an Audience of Machines
David Steinmetz, IBM Corporation

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