Susan Harkus
Web Content Specialist, XT3 Internet Integrator

“You’ll gradually learn the ropes. May take about a year but over time, you’ll come up to speed.”

“The ropes” referred to in the preceding observation are the way you need to do your business. The “coming up to speed” is the time it takes before your worth to your organization is equal to or greater than what your organization is paying you.

Organizations are adopting knowledge bases as a way to short circuit the learning of “the ropes,” but the same knowledge bases that are rich with reference and historic information, such as client profiles or project histories, hold few items that capture the nous, the savvy, the business “smarts” that differentiate your proposal or product.

Read more from Susan Harkus about capturing tacit knowledge as you develop a Knowledge Base in your organization. Subscribe to Best Practices, the newsletter of the Center for Information-Development Management.