CIDM e-newsletter
Volume 3, Issue 4
April 2003

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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News & Events

Best Practices 2003 Conference
September 22-24, 2003
Seattle, Washington

Visit for more information as it becomes available.

SimulTrans Globalization Seminars
May 8, Chicago, IL
May 13, 2003, Mountain View, CA
May 22, 2003, Costa Mesa, CA
June 5, 2003, New York, NY
June 10, 2003, McLean, VA

Forum 2003 Conference
sponsored by INTECOM on June 30-July 2, 2003 in Milano, Italy.

For more information, visit

Upcoming Workshops
The CIDM sponsors the following workshops between May and October 2003. Sign up now:

XML for Writers
Tina Hedlund,
June 3-4, 2003, Santa Monica, CA

Managing Your Documentation Projects
Bill Hackos, PhD
June 18-19, 2003, Chicago, IL
October 16-17, 2003, Phoenix, AZ

Developing a Content-Management Strategy
JoAnn Hackos, PhD
July 15-16, 2003, Rochester, NY

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
July 23-24, 2003, Portland, OR
September 9-10, 2003, Columbus, OH
September 16-17, 2003, San Jose, CA

Developing a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
October 7-8, 2003, Lexington, KY

For more information on these and other workshops, visit the Seminars in Usable Design Web site at

Process Maturity Found, Level 4: Managed and Sustainable
JoAnn Hackos, PhD
CIDM Director

ODS continues to surprise Dr. Q. She’s being following their progress for several years, ever since the software engineering area of the company earned a Level 4 in process maturity from the Software Engineering Institute (SEI). Implementing Level 4 processes had enabled ODS to turn things around from a money-losing to a money-making company. The careful application of systems thinking helped ODS management recognize that they needed to abandon some parts of their older technology and focus on customer-driven changes to their new products.

Cindy Andaluse had been promoted to senior information-development manager after the long-time manager had left for another company. She was aware of the progress he had made in stabilizing processes within the organization, but she also knew there was much to do for the technical communicators to equal the accomplishments of the software and hardware engineers. Cindy walked into a budding Level 3 organization; her job was to move it to Level 4.

Read the article

More articles
To Be or Not to Be Capitalized?
Soft Systems Methodology Part Five
Analysing Your Work Environment with PEST

Best Practices Conference 2003

Best Practices Conference 2003
September 22-24, 2003
Seattle, Washington

Join Dr. JoAnn Hackos, the managers and staff of member departments of The Center for Information-Development Management, and the community of industry experts she brings together yearly at the fifth annual Best Practices Conference.

The theme this year is Introducing Innovation and we’ll be following ideas from Malcolm Gladwell’s book, The Tipping Point (Little Brown 2000).

Visit for more information as it becomes available.

To Be or Not to Be Capitalized?

Joseph Turow, a professor at the University of Pennsylvania, has riled up some people. In his upcoming book, The Wired Homestead (MIT Press 2003), he takes the capital “I” out of Internet.

Read the abstract

Soft Systems Methodology Part Five
Robert N. Phillips
CEO, Lasotell Pty Ltd.

In this final article, I look at the “what is in it for me” perspective to encourage you to study and apply Soft Systems Methodology (SSM) in the day-to-day workplace (and in life in general).

Read the article

Analysing Your Work Environment with PEST
Vesa Purho
Development Manager, Nokia

Many of us are familiar with SWOT analysis used in strategic planning to chart the Strengths and Weaknesses of an organisation and the Opportunities and Threats coming from outside the organisation. Another often used tool for charting the environment of an organisation is PEST, or STEP, or sometimes even PESTLE. Although originally intended for describing the macro environment of an organisation, PEST can also be used in a smaller scale to analyse the environment of a documentation group inside a company. Here is a short introduction to the model and how it can be used.

Read the article