Information Management News
Volume 7, Issue 4
April 2007

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

Important Subscription Information
Subscribe to the e-newsletterUnsubscribe from the e-newsletterChange your email address

CIDM Calendar of Events


Start making plans to attend Best Practices 2007 to be held September 17–19, in Atlanta, Georgia.

News & Events

JoAnn Hackos’ New BookInformation Development: Managing Your Documentation Projects, Portfolio and People is Released.

Information Development: Managing Your Documentation Projects, Portfolio, and People, the new book from JoAnn Hackos, is now available on Amazon! Read the press release here

OASIS Symposium 2007

Dr. JoAnn Hackos to speak at the 2007 OASIS Symposium,
April 15—20, in San Diego, CA.Download the flyer or go to the OASIS website for more information.

innovation insights 2007

ii2007 is the industry’s premier summit on Innovation, Knowledge and Content management. April 23-25, 2007 at the Wigwam Resort and Golf Club. Visit the web site for more details.

Technical Communication Summit—STC’s 54th Annual Conference

Attend STC’s Annual Technical Communication Conference.
May 13—16, 2007
Minneapolis, MN

Comtech Services DITA User Guide

We are accepting orders for Introduction to DITA: A User Guide to the Darwin Information Typing Architecture. Order your copy today!


Structured Writing for Single Sourcing
JoAnn Hackos
April 19–20, 2007
Hillsboro, OR

DITA Boot Camp
JoAnn Hackos
June 4–8, 2007
Golden, CO

Structured Writing for Single Sourcing
July 18–19, 2007
Irving, TX

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Content Management Strategies 2007 – A Smashing Success
JoAnn Hackos, PhD
CIDM Director

Once again, CIDM hosted a successful conference on content management and the Darwin Information Typing Architecture (DITA). More than 60 presenters offered their insights and experience to participants focused on changing the way they develop technical information. The DITA sessions were very well attended, marking a new height in the interest in topic-oriented authoring. Information architects, managers, and writers demonstrated that innovative methods are at the heart of saving time and costs in the information-development life cycle. We heard about the work underway at Lexmark, Avaya, MasterCard, Research in Motion, Hewlett-Packard, Sterling Commerce, Teradata, GE Healthcare, and many more.

Read the article

More articles

Helping the Strugglers: Thoughts About Making the Leap from Linear Books to Linked Topic
Aviva Garrett, Juniper Networks

In last month’s e-newsletter, Alexia Idoura of Symantec asked what we, as managers and innovators, can do to help our employees and colleagues who are struggling with moving from the model of presenting product information in linear books to a non-linear model of information connected by hyperlinks. She asked how we can help people make “the leap from a linear to a hypertext/help/web/topic/modular model” to “

[t]hinking in terms of maps, not outlines. Thinking in terms of hypertext, not linear blocks of prose with seemingly infinite layers of nesting.”

She asks about people who are struggling with a paradigm shift, a thought-process shift in how they fundamentally approach their job and their profession.

Read the article

Best Practices for Implementing a CMS for Technical Publications – Part 3
Scott Wahl, Research In Motion

You have thought carefully about whether you and your department are ready to move to a CMS. You have planned out your requirements, evaluated different vendors, and selected a system to implement. You have completed a pilot and have now implemented a working system.

Now comes the hard part: moving your content into the CMS and managing the transition of your team to using the CMS. This is where all your thorough planning and analysis can come apart. You need to manage the implementation process as carefully as you would any other project to make sure that, in the end, you meet the objectives you set out in the beginning – to improve quality, increase productivity, and lower costs.

Read the article

Document Archiving Practices
Bogo Vatovec, Bovacon

Discussing an archiving system is, well, somehow old-fashioned. In the times of Web 2.0, social networks, paperless documentation, and documentation on demand, archiving simply doesn’t sound really interesting. Unfortunately, interesting or not, it is becoming more important and more complex than ever.

Read the article