Information Management News 04.14

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Information Management News
April 2014

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com

If you would like to receive the CIDM e-newsletter in plain-text format, visit http://www.infomanagementcenter.com/subscribe.htm and choose the plain-text format.

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CIDM News and Events

For a complete Calendar of Events, click on these links:

Conferences

Workshops

Webinars

Other Events


Conferences

The CMS/DITA North America Conference 2014 will be held April 28-30 in Seattle, Washington. For more information click here.

The Best Practices Conference 2014 will be held September 22-24 in Stevenson, Washington. For more information click here.

Upcoming Workshops

Structured Authoring for DITA
April 8-9, 2014
Foster City, California

This workshop is meant for those who need to implement structured documentation, primarily writers, training developers, editors, publications and training managers, anyone who writes for print or web and anyone implementing topic-based, XML authoring in their organizations.


User and Task Analysis for Information Design
May 7-8, 2014
Kongsberg, Norway

This workshop focuses on practical techniques to learn about your users, their goals, and their work, and create a model that will serve as a decision-making tool throughout the life-cycle of your project or product.


Minimalism: Creating Information People Really Need
May 19-20, 2014
Copenhagen, Denmark

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.


Web and Mobile Strategies for DITA
May 20-21, 2014
Boulder, Colorado

As DITA comes to full maturity, organizations seek publishing solutions that are more robust than PDFs and static HTML. They seek robust solutions that deliver interactive content to the web, mobile devices, and e-readers. In this workshop, Comtech instructors present the principles of Webhelp and Mobile deliverables.


Structured Authoring for DITA
May 21-22, 2014
Copenhagen, Denmark

This workshop is meant for those who need to implement structured documentation, primarily writers, training developers, editors, publications and training managers, anyone who writes for print or web and anyone implementing topic-based, XML authoring in their organizations.


Structured Authoring for DITA + Learning & Training
May 21-23, 2014
Copenhagen, Denmark

This workshop is meant for those who need to implement structured documentation, primarily writers, training developers, editors, publications and training managers, anyone who writes for print or web and anyone implementing topic-based, XML authoring in their organizations.


Advanced Publishing for DITA
June 10-12, 2014
Wakefield, Massachusetts

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.


Minimalism: Creating Information People Really Need
June 25-26, 2014
Pleasanton, California

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.


Advanced Publishing for DITA
July 15-17, 2014
San Jose, California

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.


Upcoming Webinars

Managing the Complexities of Conversion to S1000D

Presented by Tammy Halter, Absolute Data Group & Naveh Greenberg, Data Conversion Laboratory
April 10, 2014, 5pm EDT


Navigating DITA Adoption: Garmin’s Success Story

Presented by SDL
April 22, 2014, 1pm EDT


Creating Value: Cost Reduction through Process Analysis

Presented by Paul Liotti, Carestream
April 24, 2014, 11am EDT


Envisioning the Global Information Experience

Presented by Linda Cassola, Data Conversion Laboratory, Joan Lasselle, Lasselle-Ramsay Content and eLearning & Amber Swope, DITA Strategies
April 23, 2014, 2pm EDT


Managing Reusable Content in the Product-Development Life Cycle

Presented by JoAnn Hackos, Comtech Services, Inc.
April 24, 2014, 12pm EDT


Voices of Global Innovation Preview with Daniel Valik

Presented by SDL
May 14, 2014, 2pm EDT


Beyond Words Part 3: Be Mobile

Presented by SDL
May 15, 2014, 1pm EDT


Voices of Global Innovation Preview with Rajal Shah

Presented by SDL
June 18, 2014, 2pm EDT


Click here for recorded webinars.



Please Participate in a CIDM & DCL Survey
The Center for Information-Development Management and Data Conversion Laboratory are gearing up for our 2014 annual survey on upcoming trends in the digital content industry. The initiative continues the partnership between CIDM and DCL to report on the latest industry developments and get a clear understanding of challenges faced by enterprises.Click here for more information.

Incorporating Social Media into a Technical Content Strategy
Bill Gearhart, Comtech Services, Inc.

We’ve encountered a growing number of companies and information-development organizations that have a presence on social media, believing it’s a critical and beneficial method for engaging customers. But we’ve also heard stories of social media efforts gone awry and the resulting wasted time, money, and personnel resources, or worse, the embarrassment and damage to a company’s reputation. We wanted to find out more about the advantages social media offers to technical communication teams, the characteristics of successful social media implementations, how to avoid the pitfalls, and the effort that it takes to integrate such a program into an existing organization. So late in 2013, the Center for Information-Development Management (CIDM) conducted a study consisting of a survey, interviews, and a review of social media practices.

Read the article.


Content: The Most Pivotal Asset to a Company’s Continued Success
Christopher Ward, WebWorks

“Content becomes the most pivotal asset to a company’s continued success.” This was how Suzanne Mescan of Vasont Systems and I started our presentation at last year’s DITA North America conference. We understand that presently there is a shift in the way that consumers view content. Because of this shift, the Technical Communication industry has an opportunity to increase its value in business strategy. I wanted to start this article with the reasons we feel this shift happening, so we can better understand it and as an industry take full advantage of this opportunity.

Read the article.


Good to Great XML Adoption
Doug Gorman, Simply XML

Tech Pubs departments have adopted XML for their authoring and publishing. The results have been great for Tech Pubs and good for the organization as a whole. Because of newly implemented structured authoring, information reuse, and flexible publishing methods, the customer experience has been greatly improved and significant money has been saved. Consumers use technical documentation to improve their use of complex products. Translators minimize their efforts by reusing previously translated work. Customers receive their content localized. Technical authors write according to a common standard, reuse information, and focus on writing rather than desktop publishing. And the whole process costs a lot less money while reducing the time from author to information consumer. The benefits of standards and adoption of modern technology are confirmed once again.

Read the article.


Creating Training Projects at Companies
Adam Dales, Siemens PLM

When organizations set out to create training for their applications, they are likely to take steps like those described in this article—build a task force, define the requirements, check the needs and preferences of the industries they serve, decide on the audience, and select an approach and training format.

Technical writing professionals may well find opportunities to participate in the planning and implementation stages, providing recognized added value to the project.

Read the article.


bestpractices
April 2014 Best Practices Newsletter
Table of Contents

Article

Author

Introduction to the CIDM Study of User-Generated Content

JoAnn Hackos, CIDM

A Standard is Not a Tool

JoAnn Hackos, CIDM

Embracing Conflict

Janet Williams Hepler, Highline Coaching and Consulting

Information Portfolio Management

Palmer Pearson, Independent

Best Practice: Using DITA with DITAworks in software documentation projects

Petra von Thienen, Fujitsu Enabling Software Technol. GmbH

Complex Reuse Strategies with DITA 1.3 Key Scopes

Chris Nitchie, Oberon Technologies

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**


Now For Sale: e-version of Introduction to DITA: A Guide to the Darwin Information Typing Architecture—Second Edition
This 2013 electronic edition of the bestselling Introduction to DITA includes DITA 1.2 mechanisms, including keyref, conkeyref, constraint mechanism, and more information to bring DITA users up to date. The tutorial lessons guide you step-by-step through the learning process from developing information topics and maps through content reuse mechanisms and modifying the DITA environment to better meet your needs. Buy the e-version today and download immediately!


Welcome New CIDM Member—Flatirons Solutions

Flatirons Solutions provides consulting, technology, and outsourcing for content lifecycle management. For more than 20 years, it has served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Its customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media, turning content in to knowledgeTM.

Learn more about CIDM (Center for Information-Development Management) here.


Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,000 members today to take part in informative discussions about our industry.


bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.

Announcements

Announcing XMetaL® Author Enterprise 9.0

DCL and Bowker Seek Your Opinion in Our 2014 Digital Publishing Survey

RSI Content Solutions’ CTO, Lisa Bos, Honored at Philadelphia Executive Management Awards

Diagnostics Information is Easier to Understand at Automotive Garages Worldwide by Using Acrolinx

Acrolinx and MadCap Software Announce Partnership and Product Integration

Acrolinx Announces Sponsorship of Translators without Borders

Click here for more announcements.

 

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