Information Management News
Volume 5, Issue 8
August 2005

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

2nd annual Rare Bird award

We are now accepting submissions for the 2nd annual Rare Bird award.

Join the Showcase at the Best Practices conference

Find out how you can participate in this year’s Showcase during the Best Practices conference.

Looking for summer reading?

Find some great deals on books from previous conferences.

What is CIDM?

Find out more about CIDM.

Best Practices newsletter subscriptions available

Find out how to subscribe to the bi-monthly Best Practices newsletter.

Upcoming Workshops

The CIDM sponsors the following workshops:

Developing a Content-Management Strategy
JoAnn Hackos, PhD,
August 11–12
San Diego, CA

Workshop Closed—
Course Full

DITA: Getting Started
JoAnn Hackos, PhD,
and Jen Linton
August 23–24
Boulder, CO

Managing Your Documentation Projects
JoAnn Hackos, PhD,
and Bill Hackos, PhD,
September 1–2
Sydney, Australia

DITA: Getting Started
JoAnn Hackos, PhD,
September 5
Sydney, Australia

Managing Your Documentation Projects
Bill Hackos, PhD,
September 20–21
Cary, NC

User and Task Analysis for Information Design
Bill Hackos, PhD,
October 18–19
Ottawa, Ontario

XML for Writers
Jen Linton
October 18–19
Denver, CO

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
January 25–26
Austin, TX

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Vendor Announcements

Arbortext and acrolinx Announce Partnership

Read more about this new technology partnership.

Vasont User’s Group Meeting

Learn more about the September 12–14 annual meeting.

Idiom Launches WorldServer LSP Advantage Program

Read more about Idiom’s new launch.

Technical Writing in China
The Center for Information-Development Management is conducting a benchmarking effort that focuses on US organizations developing technical documentation in China. If you have any experiences that you feel would help this effort, please take this short survey.

Best Practices 2005
September 26, 27, and 28, 2005
Lake Geneva, Wisconsin

Information Design—The Foundation of Customer Value
JoAnn Hackos, PhD
CIDM Director

Most of the key characteristics in the IPMM focus on issues of process management: planning projects, estimating and tracking effectively, ensuring quality, and managing costs. However, two of the characteristics allow us to examine the effectiveness of an organization in serving the needs of customers: information design and quality management.

Read the article

More articles
Closing the Globalization Gap with DITA—Bill Rabkin
Designing Flexible XML Information Objects—Eric Severson
In a Perfect World—Palmer Pearson

Table of Contents—August 2005 Best PracticesNewsletter



Cultivating Writers in Uruguay

Shannon Salomaki, Sabre Inc.

Refactoring Your Legacy Content

JoAnn Hackos, CIDM

Aristotle, Gestalt, and Usability

Sokol Zace, Ergoline

Working with Indian Technical Communicators—Collaborate for Success

Susan Alexander, Write Concept; Thurun K. Unni, FaceTime; Ravishanakar R., Cisco Systems

CMS Solutions: Knowing the Right Stuff

Charlotte Robidoux and Pat Waychoff, Hewlett-Packard Company

Book Review: Leading Change

JoCarol Gau, BMC Software

Putting Kotter’s Ideas to the Test: Leading Change Through an
Offshoring Effort

JoCarol Gau, BMC Software

You can purchase the Best Practices newsletter online even if you aren’t a CIDM member. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Closing the Globalization Gap with DITA
Bill Rabkin
Idiom Technologies, Inc.

Today, many global organizations publish information such as technical documentation, online help, and web content in many languages. Often, they experience a delay between the availability of content in its original language and the availability of that same content in other languages. We call this delay the Globalization Gap.

Read the article

Designing Flexible XML Information Objects
Eric Severson
Flatirons Solutions

“Power corrupts, and absolute power corrupts absolutely.” It was true when Lord Acton said it in 1887, and we all know examples of how it applies today. But have you ever thought about this idea in the context of an XML publishing system?

Read the article

In a Perfect World
Palmer Pearson
Cadence Design Systems, Inc

If you could re-create your staff from scratch, who would you choose? How would you build your team? Picking the right person for each job is critical, of course, but the choices are not necessarily obvious.

Read the article