Information Management News
August 2010

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The Best Practices Conference 2010 will be held September 13-15 in Hampton, VA. For more information click here.

The DITA Europe Conference 2010 will be held November 15-16 in Vienna, Austria. For more information click here.

Upcoming Workshops

Developing Quality Documentation in an Agile Environment
August 19-20, 2010
Hillsboro, Oregon

Developing quality documentation in an Agile environment requires a firm understanding of how Agile works and how to use the system to ensure that you are creating “just enough” documentation that meets customer needs.

Upcoming Webinars

DITA vs. Non-Technical Authors: Why and how?

Presented by Laurens van den Oever, Xopus BV
August 11, 2010, 11am Eastern

Minimalism: Using fewer words to improve quality and save costs

Presented by JoAnn Hackos, Comtech Services, Inc. & Jennifer Beaupre, acrolinx
August 18, 1pm Eastern

Never Waste a Good Crisis

Presented by Daphne Walmer, Medtronic
August 25, 2010, 11:30am Eastern

Ugly DITA Webinar

Presented by Sheila D’Annunzio, STMicroelectronics & Marc Speyer, Independent
September 30, 2010, 11am Eastern

Click here for recorded webinars.


Click here for more announcements.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is LinkedIn!

CIDM is now on Facebook!Click here to join our group.

DITA Europe Call for Speakers

The Center for Information-Development Management and Dr. JoAnn Hackos announce a call for participation in the upcoming DITA Europe conference to take place 15–16 November 2010, in Vienna, Austria. If you are interested in presenting at the conference, please complete the form and submit to Lisa Lambert before 24 August 2010.

Part 3 of 6—Heading Toward Maturity: Level 2: Rudimentary Organizations
JoAnn Hackos, Comtech Services, Inc.

Dr. Q, the leader of our content-management consulting team, has been working for several months with Checko Systems, a huge manufacturing company with a wide range of products. Checko is determined to reorganize its documentation staff into a more coordinated group to take advantage of the cost savings and benefits of content management.

Read the article.

August 2010 Best Practices Newsletter
Table of Contents



Forgetting About Documents with Structured Writing

Mysti Berry,

Who is Responsible for Innovation?

JoAnn Hackos, CIDM

The Value of Conducting Client Surveys and How to Get Started

Christie Bozza, ADP, Inc.

DITA Learning and Training: A strategic overview

Troy Klukewich, Oracle Corporation

IBM Component Content Management System for DITA

Tonya Holt, Mike Iancosta, Ellen Patterson, & Sophie McMonagle, IBM Corporation

Seven Signs that an Organization Should Use DITA

Su-Laine Yeo, JustSystems, Inc.

Book Review—
The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

Bill Hackos, Comtech Services, Inc.

If you are not a CIDM member, you can subscribe to the Best Practicesnewsletter online. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Share your ‘Best Practices’ as a First Step into Knowledge Management
Luc Bouquet, Teka

1. Is there anyone (or a group) in your organization who does something that you would like others to do too?

2. Is that practice eligible to be described in a structured way, so that others can ‘copy’ it?

If you can answer these two questions affirmatively, then you might well have spotted a ‘Best Practice’ which is worth being described and published for the entire organization. How you can do so is described in this article. The focus in this article will be on the ‘manual’ for the communication specialist appointed to write and publish the Best Practice(s).

Read the article.

One Strategy for Adopting Change Across Your Organization
Sarah Leritz-Higgins, Mentor Graphics Corporation

“People first, then money, then things.” Why, you might ask, am I introducing this article with a quote from Suze Orman, the renowned personal finance expert? And what does personal finance have to do with technical communication, anyway? Well, I think Orman’s mantra succinctly summarizes one of the main concerns of managers in any organization: prioritization. Yes, of course you have a budget to manage, tools to evaluate and purchase, processes to implement, commitments to negotiate, and documentation and other materials to deliver. But at the end of the day, it’s all about the people who comprise your staff. Smart managers know that you must put your people first. But how does putting your people first enable you to meet your business objectives? My belief is that there isn’t any other way to successfully manage your organization.

Read the article.

Six Essential Skills for Managing Conflict Effectively
George A. Kohlrieser, IMD Business School
Reprinted with permission from Clear Point Consultants, Inc.

As a leader, one of the most important job functions you have is conflict resolution. As you know, even in the best organizations, conflicts can arise. What makes the best companies stand out is their ability to deal with conflict before it becomes a serious problem in the workplace.

Read the article.

Welcome new CIDM member!

Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers, and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X-ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection.

Learn more about CIDM (Center for Information-Development Management)here.