CIDM eNews

January 2017
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events


ideas_lightbulb_color The IDEAS Winter Online Conference will be held January 24-25, 2017. Theme: Understanding User Needs

CMS/DITA North America Conference
will be held April 24-26, 2017 in San Diego, California.

Upcoming Workshops

Creating an Effective Information Taxonomy
January 31- February 1, 2017
Vantaa, Finland

Developing a Web and Mobile Content Strategy
February 2-3, 2017
Hyvinkaa, Finland

DITA Basics—Online Course
Thursdays starting February 9, 2017
12pm-2pm EST, 6 weeks, 6 sessions

Applying Agile Management to Information Development
February 22-23, 2017
San Jose, California

Minimalism: Creating Information People Really Need
April 4-5, 2017
Strasbourg, France

Optimizing the DITA Authoring Experience—Online Course
Wednesdays starting May 3, 2017
12pm-2pm EDT, 6 weeks, 6 sessions

CIDM Webinars

Get Keyed Up About (DITA 1.3) Keys!
Presented by Leigh W. White, IXIASOFT Technologies
January 12, 2017, 12pm EST

From Waterfall to Agile: Adapting Traditional Metrics to Measure, Monitor, and Achieve Agile Success
Presented by Dawn Stevens, Comtech Services
January 18, 2017, 12pm EST

Technical Documentation = Marketing
Berry Braster, Etteplan
February 22, 2017, 11am EST

Recorded webinars.

Other Webinars

QA’ing an XML Migration: What’s the Right Balance Between Automated and Visual QA
Presented by Naveh Greenberg, DCL
February 14, 2017, 1pm EST


Our next managers’ round table will be the 3rd in series of discussions on the Information Process Maturity Model. Join us on Tuesday, January 10th at 2pm EST. To sign-up, contact Lovonya Thomas.

More Announcements.

Building Customer Empathy

JoAnn Hackos, Comtech Services, Inc.

Do your information developers have empathy for your customers? Do they understand what your customers do with your company’s products? Do they know what your customers consider important about your product? Do they know what they find frustrating? How important is customer empathy to your senior management? Do they help you build empathy as part of your training or onboarding program?

Read the article.

Is Your Product Documentation Helpful?
3 Key Factors that Define Truly Helpful Product Documentation

Hannan Saltzman, Zoomin Software

“How can we help you?”

It’s a common question that companies ask numerous times a day. And while this is a safe and time-honored conversation starter, on today’s digital landscape there’s a new aspect that companies must be aware of: their sales representatives and service & support personnel aren’t the only ones making this inquiry. Their product documentation is, too – and it’s happening every day, around the clock.

Read the article.

The Ultimate Guide to User-Friendly Manuals

Ferry Vermeulen, Instrktiv

Do you write user manuals or technical documentation? Do you often hear people emphasizing the importance of their user-friendliness?

But you hear it so often, that you actually do not know where to start looking for information about how to write user-friendly manuals yourself?

Read the article.

Welcome New CIDM Member—MasterCard
Mastercard is a technology company and payments industry leader. For more than four decades, we have been a driving force at the heart of commerce, making the global economy safer, more efficient, more inclusive and more transparent for all.

Consumers, merchants, business partners and governments in markets around the world have reaped the benefits of our innovative products and solutions which, simply put, are designed to make life easier.

Mastercard Customer Technical Communications is housed under the Operations division, located in O’Fallon Missouri, and employs more than 40 technical writing content experts in five office locations around the world.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact our Editor, Lisa Larson with your idea.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 2,900 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.