CIDM eNews

April 2017
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
Dawn Stevens, CIDM Director

Subscribe to the CIDM eNews in HTML or plain-text format.

CIDM News and Events


CMS/DITA North America Conference
will be held April 24-26, 2017 in San Diego, California.

ideas_lightbulb_color The IDEAS Summer Online Conference will be held July 25-26, 2017. Theme: Seek and Find

The Best Practices Conference will be held September 11-13, 2017 in Burlington, Vermont.

The CMS/DITA Europe Conference will be held October 30-31, 2017 in Berlin, Germany.

Upcoming Workshops

Developing a Web and Mobile Content Strategy—Online Course
Tuesdays starting May 2, 2017
12pm-2pm EDT, 6 weeks, 6 sessions

Optimizing the DITA Authoring Experience—Online Course
Wednesdays starting May 3, 2017
12pm-2pm EDT, 6 weeks, 6 sessions

Advanced Reuse Strategies
May 31-June 1, 2017
Bjerringbro, Denmark

DITA Basics—Online Course
Wednesdays starting July 12, 2017
12pm-2pm EDT, 6 weeks, 6 sessions

Publishing for DITA
July 17-21, 2017
Denver, Colorado

CIDM Webinars

Managing Global Teams—101
Presented by Leticia Guzzetta, Imagination Technologies
April 13, 2017, 12pm EDT

Dynamic content delivery–discussing the mandatory methods as we shift to a more user focused model
Presented by Berry Braster, Etteplan
May 4, 2017, 11am EDT

Leveraging Reuse to Enhance the Customer Experience
Presented by Joshua Steen, Waters Corporation
May 11, 20107, 12pm EDT

Recorded webinars.

Other Webinars

No Ki Magic: Managing Complex DITA Hyperdocuments
Presented by Eliot Kimber, Contrext, LLC
April 19, 2017, 1pm EDT

Generating Revenue: The Hidden Connection Between Content and Product Strategies
Presented by Eeshita Grover, Cisco Systems
May 2, 2017, 1pm EDT

Powering Content in the Publishing and Media Industries
Presented by Mandy May, SAE, Matt Turner, MarkLogic & Mark Gross, DCL
May 4, 2017, 11am EDT


Our next managers’ round table will be the 6th in series of discussions on the Information Process Maturity Model. Join us on Tuesday, May 9th at 12pm EST. To sign-up, contact Lovonya Thomas.

More Announcements.

Let It Go

Dawn Stevens, Comtech Services, Inc.

Despite my fondness for Disney, this column is not really an homage to Frozen and its epic musical anthem. Instead, it is a reflection on the career path for an information development manager and the necessary mindset we must have in taking on new responsibilities both personally and for the whole department.

Read the article.

Continuing the Unified Customer Experience Journey

Jill Orofino, Dell EMC

Last April in Reston, VA, Patricia Burrows (@PatNBurrows) and I gave a presentation that addressed the challenges of pursuing a unified customer experience during times of change. In our talk, we walked through the pursuit of such a vision through DITA migration, leadership, and organizational change, and a host of other circumstances that had the potential to throw us off course—but sometimes served to bring the customer experience journey into sharper focus. For example, EMC took its first foray into publishing responsive HTML to the web last May in an initiative where we combined efforts with Marketing, Education Services, and Online Support. The result was a marked step forward in moving to new form factors and resulted in this experience:

Read the article.

The Ultimate Guide to User-Friendly Manuals

Ferry Vermeulen, Instrktiv

Do you write user manuals or technical documentation? Do you often hear people emphasizing the importance of their user-friendliness?

But you hear it so often, that you actually do not know where to start looking for information about how to write user-friendly manuals yourself?

Read the article.

April 2017 Best Practices Newsletter
Table of Contents



Intrapreneurship for Technical Communicators Liane Ghosh, Dell EMC
Let It Go Dawn Stevens, CIDM
Faster, Better, Cheaper—Partnering with Suppliers for Success Sharon Figueira, IXIASOFT
Flexible and Scalable—Partnering with Suppliers for Success Debbie Roemer, Sigma Technology
Make Your CCMS Go the Extra Mile Joakim Nybäck, Citec Oy
A Structured Change Framework Brian Dahl, Grundfos Holding
If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD. Please note, the Best Practices contains different and more in-depth articles than the free CIDM eNews.

Welcome New CIDM Member—NextGen
For almost 25 years, NextGen Healthcare has helped ambulatory practices improve outcomes and nurture healthier communities with innovative technology and services.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact our Editor, Lisa Larson with your idea.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 2,900 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.