CIDM eNews

August 2016
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events


bp_2016_squareThe Best Practices 2016 Conference will be held September 12-14 in Santa Fe, New Mexico.
Theme: Maximizing Value-Reducing Waste: Moving to Leaner Practices, Processes and Information Products

DE The CMS/DITA Europe 2016 Conference will be held November 14-15 in Munich, Germany.

 save the date IDEAS Winter Online Conference will be held January 24-25, 2017. Theme: Understanding User Needs

 save the date The
CMS/DITA North America  Conference will be held April 24-26, 2017 in San Diego, California.

Upcoming Workshops

Content Management Strategies (online course)
Tuesdays & Thursdays starting August 16, 2016 (3 weeks, 6 sessions)
1 – 3pm EDT

Applying Agile Management to Information Development
August 30-31, 2016
Beaverton, Oregon

Creating an Effective Information Taxonomy
September 21-22, 2016
Superior, Colorado

Developing a Web and Mobile Content Strategy
October 4-5, 2016
San Jose, California

Optimizing the DITA Authoring Experience—Early Session (online course)
Wednesdays starting October 5, 2016
(6 weeks, 6 sessions)
9 – 11am EDT

Optimizing the DITA Authoring Experience—Midday Session (online course)
Wednesdays starting October 5, 2016
(6 weeks, 6 sessions)
1 – 3pm EDT

Advanced Reuse Strategies
October 6-7, 2016
San Jose, California

Minimalism: Creating Information People Really Need
October 19-20, 2016
Lowell, Massachusetts

CIDM Webinars

Going “The Last Mile”: Delivering DITA Content to Mobile Devices
Presentend by Dan Dube, Compass Behavior & André Dubé, Cognilore
July 27, 2016

Recorded webinars.

Other Webinars

Reality Check: What to Expect From An Automated Conversion to NLM/JATS/BITS XML
Presented by Beth Friedman, DCL
August 16, 2016, 1pm EDT

Machine Translation Gets Personal
Presented by SDL
August 18, 2016, 5am EDT

Introduction to Terminology Management
Presented by SDL
August 19, 2016, 5am EDT

Achieve Cost Savings and Operational Excellence Through Documentation
Presented by Berry Braster, Etteplan
August 25, 2016, 10am EDT


Our next managers’ round table discussion will be about User-Generated Content on Tuesday, August 9th at 2pm EDT. To sign-up, contact Lovonya Thomas.

CIDM Members – Discuss the Englishnization topic on the Members Only Website

Adobe launches DITA CCMS based on Experience Manager

More Announcements.

Promoting Growth and Innovation in Information Development by Pursuing Lean

JoAnn Hackos, Comtech Services, Inc.

Lean manufacturing means finding ways to reduce or eliminate waste in the process of producing a product. It focuses on actions that add value to a process rather than simply costing time and money. If waste is eliminated in a process, it is generally assumed that time and costs will also be reduced.

Read the article.

Measuring Customer Usage of Documentation Through Google Analytics

Michele Marques and Paresh Naik, BMC Software Inc.

At BMC Software, we are able to talk to some of our customers directly through forums, comments, and customer calls. However, only a small subset of customers talk to us about documentation. This feedback is very helpful, but we wanted to learn more about all the customers who look at our documentation. Because we have the documentation online, we are able to use Google Analytics to get information about how our documentation is being used.

Read the article.

Organizing Your DITA Files

Rodolfo M. Raya, Maxprograms
Reprinted with permission

If you need to work with DITA, chances are that you have to deal with many files of different types, shapes and colors. I’m writing this article to help you avoid the most common problems related to file management and DITA that I’ve seen in the last few years.

Read the article.

Why are we still writing (so many) words/

Robert Phillips, Lasotell Pty Ltd

Why are we still writing so many words and documents? I can best illustrate my point with these two videos:

Read the article.

Welcome New CIDM Member—OpenMarket

OpenMarketEnterprises in all industries and across all geographies recognize that mobile communications are dramatically altering how we engage with each other. Mobile is influencing which brands we buy, changing the companies we work for, and further driving the requirement for personalized, relevant customer and employee engagement.

To successfully incorporate mobile technology into your business, you need a trusted partner that offers a wholly reliable platform, stays on top of developing technologies and device capabilities, and understands how mobile communications can improve business processes.

Find out why major enterprises today choose OpenMarket for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact our Editor, Lisa Larson with your idea.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 2,900 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.