CIDM eNews

August 2018
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
Dawn Stevens, CIDM Director

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CIDM News and Events


The Best Practices Conference will be held September 10-12, 2018 in Seattle, Washington

The RIDE Conference will be held September 26, 2018 in Ottawa, Ontario

The DITA Europe Conference will be held November 5-6, 2018 in Rotterdam, Netherlands

ideas_lightbulb_color The IDEAS Winter Online Conference will be held January 22-23, 2018. Call for Speakers is now open!

Upcoming Workshops

Developing a User-Centric Content Strategy
August 6-7, 2018
Chicago, Illinois

Minimalism: Creating Information People Really Need
September 6-7, 2018
Seattle, Washington

DITA Basics—Online Course
Two-hour sessions held weekly, every Tuesday
September 18-October 23, 2018

Optimizing the DITA Authoring Experience—Online Course
Two-hour sessions held weekly, every Thursday
September 20-October 25, 2018

Minimalism: Creating Information People Really Need
September 27-28, 2018
Ottawa, Ontario

Creating an Effective Information Taxonomy
October 9-10, 2018
Dallas, Texas

Information Modeling for Topic-Based Authoring
October 11-12, 2018
Dallas, Texas

More Workshops.

CIDM Webinars

7 Steps to Choose a CCMS with a High ROI
August 7, 2018, 9am ET

How Intelligent Content and a unified Content Strategy can drive your Customer Experience Strategy
August 14, 2018, 9am ET

Connecting a chatbot to your technical content, beyond the demo. Myth and reality.
September 19, 2018, 9am ET

Recorded webinars.

Other Webinars

SDL Trados Studio 2019 is here!
August 15, 2018, 2pm ET


Our next managers’ round table will be Wednesday, August 8th at 2pm EST. To sign-up, contact us.

DCL News – July 2018

Join Adobe—Experience Business Virtual Forum

TCUK 2018

Adobe DITA World 2018

Dawn Stevens will be presenting at LavaCon 2018!

DevLearn 2018

Adobe Summit 2019

More Announcements.

Only Miss the Sun When It Starts to Snow: Is Technical Communication a Necessary Evil or a Valued Partner?

Dawn Stevens, Comtech Services

Disney’s Wreck-It Ralph starts with a meeting of Bad-Anon, the support group for villains in video games. The meeting concludes with the Bad Guys’ Affirmation: “I’m bad, and that’s good. I will never be good, and that’s not bad. There’s no one I’d rather be than me.”

Read the article.

Getting Valuable User Feedback via Surveys

Kathy Madison, Comtech Services

Customer surveys are just one of the ways of getting valuable user feedback, but how do you get the best results. During the July CIDM managers roundtable discussion members shared their experiences with conducting documentation specific customer surveys, highlighting what worked and what didn’t work. Surprisingly, only a handful of member companies on the call have conducted surveys specifically focused on their technical content. Those that had, admitted their first attempts weren’t as successful as they had hoped causing them to adjust their surveys over time.

Read the article.

Why and How You Should Create Mobile-Friendly Technical Illustrations – Part Two

Originally published at (used with permission)

Jeff Coon, PTC

In Part One of this series, I made a case for why you should develop mobile-friendly technical illustrations.

Now let’s take a step back and clarify the basic capabilities you’ll need to deliver 3D illustrations across smartphones, tablets, laptops, and (eventually) AR headsets:

Read the article.

Our New Tool for Your Organization—An Information Modeling Aid

Use the DITA Information Modeling Deck to plan your DITA implementation and create your DITA information model. The DITA Deck describes the technical content subset of DITA elements, including the six primary topic types, map and bookmap, common block and inline elements, and metadata elements. Each card contains best practice guidelines to help you choose which elements you need, and the content models to help you further define the element structure most appropriate to your content. Use your sorted and annotated cards as a specification for any necessary constraints development, as well as a quick reference to your information model.

Welcome New CIDM Member—Tektronix

We are the measurement insight company committed to performance, and compelled by possibilities. Tektronix designs and manufactures test and measurement solutions to break through the walls of complexity, and accelerate global innovation. Together we empower engineers to create and realize technological advances with ever greater ease, speed and accuracy. Tektronix solutions have supported many of humankind’s greatest advances of the past 70 years. Health. Communication. Mobility. Space. With offices in 21 countries, we are committed to the scientists, engineers and technicians around the world who will define the future.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact Susie Christmas with your idea.

CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact Susie Christmas for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 3,300 members today to take part in informative discussions about our industry.

The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.