Yves de Montcheuil, Antidot
Lyon France & Cambridge, Mass. – Antidot, the search and information access specialist, announced the release of version 3.2 of Fluid Topics, its dynamic delivery platform for technical content.
User guides, technical and reference manuals, and installation and maintenance manuals aren’t merely the documentation of products – they are also tools for organizations to win business, increase customer satisfaction, and build loyalty. And yet, users are often left with the frustrating experience of having to browse thousands of pages of HTML content and peruse dozens of PDF manuals, usually poorly cross-referenced and with extremely limited searching capabilities.
“Fluid Topics transforms static documentation into a lively, simple, and interactive online publishing system,” explained Fabrice Lacroix, CEO and founder of Antidot. “All of a sudden, users can browse, read, search, annotate, comment, create alerts, and send feedback to writers, with a rich and intuitive user experience.”
Sanctioning Casual Publishing
Version 3.2 of Fluid Topics enables and fosters ‘Casual Publishing’: the creation and sharing of customized documentation by any user. By assembling content from various topics and sources, adding their own comments, and even creating ad-hoc content, users can create Personal Books of custom content and share them with other users.
“From support agents who write tailored instructions, to resellers who reuse technical content and embed it in their own documentation, to power users who train their colleagues, the use cases for casual publishing are limitless,” said Lacroix. “Fluid Topics increases the accessibility of all documentation and promotes the variety of ways in which it can be used.”
Markdown Content Support
The new version also boasts added support for Markdown, with a new connector that enables Fluid Topics to automatically integrate Markdown content inside the dynamic documentation delivery portal, alongside other sources of content such as XML, DITA, or unstructured PDFs.
More Options for Content Organization
Version 3.2 provides Fluid Topics clients more control over the look and feel of their documentation delivery system, with the ability to design a search and navigation experience that is tailored to the brand environment and to the specific target audience. Notably, this version provides the ability to easily change the organization and the look and feel of the documentation portal, to automatically add links to other relevant topics to result pages, and to edit taxonomies that are inherited from the content management system.
For more information on Fluid Topics and to request a free test account, please visit https://www.fluidtopics.com/try-it-now/.
About Fluid Topics and Antidot
Fluid Topics by Antidot is an enterprise software solution transforming customer support and product adoption. It elevates the value of technical content by delivering contextual and personalized knowledge at the time it matters, on any device. Changing the way technical documentation is processed and served to users boosts customer satisfaction and reveals their needs. Fluid Topics captures customer readings and behaviors to feed an analytics platform and develop predictive functions.
Antidot is a software vendor specialized in semantic search, content enrichment, and dynamic content delivery. The company designs innovative and highly configurable software solutions that help over 150 customers make the most of their content and enhance their operating efficiency.